Software

ACM Diagnostics - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
www.acmdiagnostics.com/

Adtech Solutions - Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
www.adtech.net/

Altitude Software - Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
www.altitude.com

The Amanda Company, Inc. - Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
www.theamandacompany.com/

Amcat - Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
www.amcat.com/

Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
www.amtelco.com/

Ansapoint Call Center Software - Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
www.ansapoint.com/

Applied Business Technologies - Provider of Call Center recording and quality audit solutions.
www.appliedcorp.com/

Apropos Technology, Inc. - Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
www.apropos.com/

Astute Solutions - Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
www.astutesolutions.com/

Authtel - Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
authtel.com

Avotus - Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
www.avotus.net

Bard Technologies - Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
www.bardtech.com/

Blå Tornet Data AB - Offers software depelopement and consulting based around support organization and management.
www.btd.se/

Braxtel Communications - Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
www.braxtel.com/

Cacti Inc - Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
www.cacticom.com/

Call Center Technologies - A software developer, VAR, and partner covering both the call center and help desk industries.
www.callctrtech.com/

Callscripter - Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
www.callscripter.com

Centergistic Solutions - Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
www.centergistic.com/

ChaseData Corporation - Specializes in delivering predictive dialing software to medium and large call centers.
www.dial4contacts.com/

Collaboration Technologies - The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
www.collaborationtechnologies.co.uk/

Concerto Software, Inc. - Offers software and services for customer interaction management.
www.concerto.com/

Coordinated Systems, Inc. - Provides software for agent monitoring and call recording.
www.csiworld.com/

CosmoCom - Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
www.cosmocom.com/

Custom Software Solutions - Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
www.softwareontime.com/

Data Collection Resources - Offers monitoring and agent evaluation software.
www.monitoringmadeeasy.com/

Database Systems Corp. - Provider of call center technology, including software, predictive dialer systems, and web development products.
www.databasesystemscorp.com/

Data-Tel Info Solutions - Offering a fully featured predictive dialing system.
www.datatel-info.com/

Dial Connection, Inc. - Offers predictive dialing, telemarketing and call center software solutions.
www.dialconnection.com/

Digisoft Computers - Vendor of scripting software for call centers.
www.digisoft.com/

Digivoice - Developers and implementers of complete contact center software solutions.
www.digivoice.com/

EchoPass - An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
www.echopass.com/

Electronic Technology Systems - Contact center voice, screen, call recording and monitoring software solutions.
www.ets-india.com/

Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software.
www.engagetechnology.com.au/

Envision Telephony, Inc. - Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
www.envisioninc.com/

e-talk Corporation - Offers call center and help desk software to aid monitoring and evaluation.
www.e-talkcorp.com/

Genesis Systems - Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
www.buygenesis.com/

Gryphon Networks - Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
www.gryphonnetworks.com/

Information Access Technology - Provides established predictive dialing and interactive communication software for the call center environment.
www.iat-cti.com

Inova Solutions - Provider of solutions for optimizing contact center performance through real-time data integration and visualization.
www.inovasolutions.com/

InVision Software AG - Web based scheduling solution. Bundled with a Day planner for job tracking within shifts.
www.invisiononline.com/

ISx, Inc. - Provides Directory Assistance software for telecommunications call centers.
www.isxinc.com/

JBGL Technological Innovation Group Inc. - Provides on-hold music and message digital announcement software.
www.radio1.ca/

JDM Systems, Inc. - Provider of systems development software and integration solutions for customer service contact centers.
www.jdmsystems.net/

KGA - Offers PC-based training and assessment programs for call centers and a number of other industries.
www.ckga.com/

KoolToolz - Provides workforce planning tools for call centers, including schedule agents and performance analysis.
www.kooltoolz.com

Lagan Inc. - Provides CRM, contact center, and 3-1-1 software.
www.lagan.com/

Mercom - Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
www.mercom.com/

NBX Software - Provides industry specific software solutions for use with 3Com's NBX Voice System.
www.nbxsoftware.com/

Noetica - Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
www.noetica.com/

Odesoft Software - Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.
www.odesoftsoftware.com/

OPC Marketing - Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
www.opc-marketing.com/

OptiStaff Corporation - Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.
www.optistaff.com/

PanaLog Software - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
www.panalog.com/

PeopleForce - Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
www.peopleforcellc.com/

Perimeter Technology - Provider of management information systems for center-based automatic call distribution systems.
www.perimetertechnology.com/

Portage Communications - Offers a range of call center software tools for forecasting and staffing.
www.portagecommunications.com/

Professional Telecommunications, Inc. - Distributor of business management solutions for the call center industry.
www.ptelinc.com/

Radix Services Ltd - IVR Software and IVR Servers for small / medium business applications.
www.itams.co.uk/

Scrub DNC - Offers Windows software capable of removing the phone numbers contained in a DNC list.
www.scrubdnc.net/

Stratasoft - Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
www.stratasoft.com/

Strategic Computer Support, Inc. - Offers contact center technology for inbound, outbound, and fully blended customer contact centers.
www.strategicinc.com/

synTelate - Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
www.syntelate.com/

Teleopti - Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
www.teleopti.com/

TeleWare PLC - Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
www.teleware.co.uk/

Tellview - Offers an IVR helpdesk call center application, which can be provided in either French or English.
www.tellview.ca/

Teltone Corporation - Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.
www.teltone.com/

Trio - Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
www.trio.com/

UtilCall - Provides a range of call center software utilities.
www.utilcall.com/

VerbatimTPV - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
www.verbatimtpv.com/

Vocalcom - Offers a range of call center software products, including predictive dialers and sms management solutions.
www.vocalcom.com/

VoiceLogger - The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
voiceintegrity.com/

VorTecs - Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
www.vortecs.com/

Vox Spectrum Inc - Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
www.voxspectrum.com/

Who's Calling - A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
www.whoscalling.com/

Wicom - Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
www.wicom.com/

Xentrax - Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
www.xentrax.com/

XETA Technologies, Inc. - Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
www.xeta.com/

Zeacom - Producer of customer call center and telephony integration software.
www.zeacom.com/