News and Media

Call Center magazine - Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone.
www.callcentermagazine.com/

Call Center Times - Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.
www.callcentertimes.com/

Call Centre News - A fortnightly subscription newsletter designed specifically to cover the fast growing Australian call centre industry.
www.callcentrenews.com.au

Contactcenterworld.com - Online news for the industry.
www.contactcenterworld.com

Outbound Focus - Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing.
www.outboundfocus.com/

Telcall Magazine - Australian magazine for the call centre industry, contains information about the latest developments and best practices within the industry.
www.telcall.com.au