Consulting

Advanced Call Centre Consulting - (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
www.accs-consulting.com

Amtech Marketing, Inc. - (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
www.amtechmarketing.com/

Ascentys - (ZA) - Global operation which offers management consultancy services to a broad range of sectors.
www.ascentys.com

At Random Communications - (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
www.arllc.com

Barbara Burke & Associates - (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
www.barbaraburke.com/

Berring Hine Consulting Group - (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
www.berring.co.uk

BPA International - (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.
www.bpaworldwide.com

Call Center Depot - (US) - Tools for call center professionals including associations, books, newsletters and consulting services.
www.callcenterdepot.com/

Call Center Learning Solutions (CCLS) - (US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
www.callcentertraining.com/

The Call Center School - (US) - Call centre training and consulting services.
www.thecallcenterschool.com

Call Centre Development - (AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.
www.ccd.net.au/

Casama_Morton Training Service - (PH) - Provides training and recruitment services for call centers located in the Philippines.
casamamorton.tripod.com/

CCT Group, Inc. - (US) - Provides call center consulting services focused on operational and service needs.
www.cctgroup.com/

Chris Collie Associates - (US) - A call center/teleservices e-learning and training company.
www.chriscollieassociates.com/

CI2I - (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
www.sacallcentres.com

CM Insight - (UK) - A consultancy that takes the customer's view. Provides free research papers.
www.cm-insight.co.uk/

Colorado Call Center Management Corporation - (US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks.
www.cccmcorp.com

Contact Center Compliance - Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
www.dnc.com/

Contact Center Professionals, Inc. - (US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
www.contactcenterpro.com/

Contact Centre Action - (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
www.ccaction.com.au

Contact Knowledge LLC - (US) - A consultancy that offers call center assessment services. Also a value added reseller.
www.contactknowledge.com

Contact Strategies - Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
www.contactstrategies.com

CSBA - Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
www.csba.com.au/

24Customer - (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
www.24customer.com

Customer Care Solutions, Inc. - Provides services related to employee efficiency and productivity.
www.consultingresults.com/

Customer Relationship Metrics - (US) - Produces customer relationship management research.
www.metrics.net

Customer Solutions Group - (US) - Consulting firm specializing in inbound and outbound customer contact centers.
www.askcsg.com

Darryl Beckford Limited - (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
www.darrylbeckford.co.uk

Dial Interactive - (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
www.dialinteractive.com

DJN Solutions - (UK) - Provide design and implementation services for call centre equipment.
www.djnsolutions.co.uk/

DNC Solution Inc. - (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
www3.dncsolution.com/

Do Not Call Protection, Inc. - (US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
www.do-not-call-list.biz

eForte Systems - (US) - Provides onsite call center consulting and offshore advisory consulting services.
www.efortesys.com/

Eric Fraterman Consulting - (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
www.customerfocusconsult.com

e-talk Corporation - (US) - Provider of contact center management solutions including performance monitoring and measurement.
www.etalk.com/

eTeleSource - (US) - Call center consulting firm specializing in outsourcing.
www.etelesource.com/

EZ-Routing - (US) - Offering routing tools, statistical analysis and consulting services for toll free inbound calls.
www.ez-routing.com

Florida Corporate Training Center - (US) - Offers training for telemarketers, customer service representatives and call center managers.
www.call-center-sales-training.com

FurstPerson - (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
www.furstperson.com/

Gail Woodgate Consultancy - (AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking.
www.users.bigpond.com/gwcpl/

GDS Communications, Inc. - (US) - Offering training, scripting, programming and reporting services based around Nortel products.
www.callgds.com/

Grubb Help Desk Consulting Group, Inc. - (US) - An independent consulting firm providing services for information technology and technical support help desks.
www.ghdcg.com

Harrington Consulting Group, Inc. - (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
www.harringtonconsultinggroup.com

Help-Line - (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
web.helpline.fr/

Hotlines - Training solutions in telesales, customer service and help desk skills. UK
www.hotlines.co.uk/

HyperQuality - (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
www.hyperquality.com/

Inbound Call Center Services - (US) - Offers free consulting on locating the best service provider for your inbound call center needs.
www.inbound-call-center-services.com

Incoming Calls Management Institute - (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
www.incoming.com/

InRound Innovations Inc. - (CA) - Company offers IT and management consulting for contact centres and call centres.
www.inround.com

Intervox Group - (US) - A management and technology consulting firm specializing in call center and customer relationship management.
www.intervoxgroup.com/

ITES Alliance Advisory - (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
itesa.com

Kathy Sisk Enterprises - (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
www.kathysiskenterprises.com/

Kingsland Scott Bauer Associates - (US) - Architects, planners, interior designers and project managers. Provide call center site design.
www.ksba.com/

Kramer & Associates - (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
www.kramerandassociates.com/

Lieber & Associates - (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
www.lieberandassociates.com/

Maximum Network Solutions - (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
www.maxnet.co.uk/

M&C Associates - (US) - Providing knowledge, experience, and counsel in support of call center services.
www.m-cassociates.com

McIntosh & Associates - (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
www.mcintoshassociates.com

McKee Motivation - Provide telemarketing sales training and writes scripts for call centers.
www.phonedamentals.com

NonZero Ltd - (UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.
www.nonzero.co.uk

The Northridge Group, Inc. - (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
www.northridgegroup.com

Oetting & Company - (US) - Consultants in call center and teleservices design and operations.
www.oetting.com/

Perfformiad - (UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
www.perfformiad.com/

The Primas Group - (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
www.primas.net

Qhelisa Consulting - (ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena.
www.qhelisa.co.za

The Radclyffe Group, LLC - (US) - Performance improvement consulting firm that assists call center organizations with strategic planning.
www.radclyffegroup.com/

Rostrvm Solutions - (UK) - A consulting company that delivers professional services and practical tools to support contact centers.
www.rostrvm.com/

RXPerience - (UK) - Offers a range of management consultancy services for call centres.
www.rxp.co.uk

Sagess, Inc. - (US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.
www.sagess.com/

Stevens Communications - Manufacturer of call center software and offers consulting services to telecommunication companies.
www.stevenscom.com

TalkTactics - (NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions.
www.talktactics.com

The Taylor Reach Group - (CA, AU) - Customer relationship consulting. Free monthly newsletter.
www.thetaylorreachgroup.com

TeleSolutions Consulting - (US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
www.tsc-online.com/

Touch Point Associates - (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
www.touchpointassociates.com/

Vocal Laboratories Inc. - (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
www.vocalabs.com/

WADE Consulting Group - (US) - Management and technology consulting group.
www.wadeconsultinggroup.com/

Xantech Corporate Communications - (ZA) - Independent consultancy firm which provides help in the selection of technology solutions.
www.xantech.co.za

Zici - (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
www.zici.net/