Software

Actricity - Offers web-based software to manage customer relationship and networking the CRM processes in sales, marketing and service.
www.actricity.com/

Aestiva - Web-based solutions including help tickets, knowledge base, contact management, and email management.
www.aestiva.com

Aexis - Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications.
www.aexis.com/

Blue Tahiti Software Ltd - Provider of analytical CRM systems. Innovative companies use our software to slash sales and marketing costs. News and events. Contacts.
www.bluetahiti.com/

Castle CRM - Providers of CRM data integration solutions. Resource library, list of clients. Contacts.
www.acastle.com/

Charter Continuum - Customer relationship management with software for handling customer feedback ensuring customer retention.
www.charter-uk.com

Chordiant Software - Business process automation and customer service applications. Includes products, services, and clients.
www.chordiant.com/home.html

ClearFrame Solutions Corp. - Provides customer service software to government and utilities throughout North America. Company profile, contacts.
www.clearframe.ca/

Cloudgate, Ltd. - Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels.
www.cloud-gate.com/

CRM Software Solutions - Provides information about customer relationship management for businesses.
www.crmsoftwaresolutions.info/

CRM Technologies Ltd. - Offering consultancy, design, programming, integration and training services, including relationship management solutions. News and contact details.
www.crmtechnologies.com/

CRM4Insurance - Adding CRM and business workflow automation for customer service oriented enterprises to improve the corporate performace.
www.crm4insurance.com/

CScontact - Offers an online service that allows to create and maintain a constant contact with clients, staff and associates (no website required).
www.cscontact.com/

CustomerFAQs Solutions Ltd. - Provides an online customer service support solution and web-based helpdesk, including knowledge base, call tracking, Dynamic FAQ, email management, live chat, and surveys. Demo. News. Contacts.
www.customfaqs.com/

eAssist - Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
www.eassist.com/

Exametric, Inc. - Provides workforce management and optimization software solutions including forecasting, scheduling, time and attendance, performance monitoring and strategic planning.
www.exametric.com/

FrontRange Solutions - Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.
www.frontrange.com.au/

Groopz E-Commerce - Real-time customer service application that allows you to chat with web site visitors.
digi-net.padzero.com/

InterFAQs - Featured automated FAQ system and knowledge base software. List of features, demo.
www.interfaqs.com/

Knova - Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
www.knova.com

Knowledge Base - Multi-user system enhances self-service customer support, help desk operations, and document management applications.
www.knowledgebase.net

LiveWire Logic - Developers of RealDialog automated customer service solution for sales and support queries.
www.realdialog.com/index.html

Medallia - Provides turnkey customer feedback solutions. Product details, and company news.
medallia.com/

Orasi Software, Inc. - IdeaScope - Features customer feedback management system to capture, monitor, and prioritize customer feedback. Also collect ides, comments, and suggestions.
www.ideascope.com/

PhaseWare, Inc. - Offers customer service application suite that consists of incident and knowledge management, customer web self-service, and business event management tools that automate the incident resolution process.
www.PhaseWare.com/

Practical Solutions Inc. - Offers a comprehensive software package for service industry companies.
www.theservicesolution.com/

Precision - Developer of help desk solutions.
www.pcaonline.com/

Q-go - Customer communications software based on natural language technology.
www.q-go.com/

Querybot Systems - Automated knowledge base and interactive FAQ systems intended for small businesses.
www.querybot.com/

QueueVision Inc. - Specializes in the development of customer relationship management (CRM) and business process management (BPM) solutions for the healthcare industry. Company profile, products and contacts.
queuevision.com/

RaiderCSS - Provides real time web based Java customer support software and live help solutions.
www.raidercss.com/

Ransys Ltd. - Offers enterprise feedback management system that enables medium and large sized intensive service organizations to monitor and improve customer satisfaction, retention, and loyalty by collecting customers’ feedback.
www.ransys.com/

Rapid Stability Incorporated - Provides custom software applications and solutions for customer service, help desk, CRM, security analysis with implementation and network marketing. Company profile, products and services. Contacts.
www.rapidstability.com/

Respond UK Plc - Features complaints, feedback and customer service software solutions. List of services, case studies. Contacts.
www.respond-uk.co.uk/

ResponseTek Networks Corp. - Provides customer experience management solutions. Areas of expertise. Services offered. Contacts.
www.responsetek.com/

Satmetrix Systems - Software and services company focused on customer experience management.
www.satmetrix.com/

ScandiaCom - Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
www.scandiacom.com

The Service Manager - TSM - Provides a job logging, dispatch and invoicing solution. Includes time sheets, stock control, maintenance contracts. Company profile, contacts.
www.theservicemanager.com/

Simon Dutton Associates Ltd - Products and services information. Features Paritor Software for the education sector: EnsembleXP.Net and SOLO.
www.paritor.com/

Skywire Software - Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process.
www.skywiresoftware.com/

Square Systems Ltd - Opinion-8 - Offers automated customer survey system that provides real-time feedback and verbatim comments about customer service or employee satisfaction. Research methodologies include post contact IVR telephone, web and email questionnaires.
www.opinion-8.co.uk/

SupportSentry - Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
www.supportsentry.com/

Transversal Corporation Ltd - Offers call centre knowledge management solutions. List of products. Contacts.
www.transversal.com/

Tree Management Systems, Inc. - Customer management software for tree, lawn, and landscape companies.
www.turftree.com/

Ulysses CRM - Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.
www.qms-software.com

ViewsCast - Offers software solutions that provides real-time results to your customer or employee satisfaction, opinion, and preference surveys through a standard web browser. Online demo, contacts.
www.synovate.com/viewscast/

Vuechat - Web-based customer service solutions with webcam video.
www.vuechat.com/

Witness Systems - Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, partners.
www.witness.com/