Education and Training

AM International Learning - Specializing in customer service training. Courses, workshops, and seminars.
aminterlearning.com/

Belding Skills Development Corp. - Provides seminars and workshops on the topic. List of services, newsletter and contacts.
www.beldingskills.com/

Caliluna Consulting - Provides online customer service training for employees and managers to increase profits and improve business.
www.extraordinarycustomerservice.com/

Ceres Innovations Inc. - The CERES model places employees at the center of customer relations within the company
www.ceresinnovations.com

Communication Strategy Consultants - Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
www.communicationstrat.com/

ContactPoint - Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.
www.contactpointsolutions.com/

Corporate Dynamics, Inc. - Training and consulting solutions for customer service, sales, and management related issues.
www.corpdyn.com/

Craig Harrison's Expressions of Excellence - Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
www.expressionsofexcellence.com/

Customer Care Training and Consulting - Offering online and classroom based customer care training and consulting services. List of products, profile and contacts.
www.customercaretraining.co.za/

Customer Focus, Inc. - On-site customer service training for service representatives.
www.customerfocusinc.com/

Customer Service Review, Inc. - Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
www.csr-net.com/

Customer Service University - Provides customer service videos and training programs. Includes online ordering and contacts.
www.customerserviceuniversity.com/

Customer Service Works - Provides training programs and consulting services. Public workshops, newsletter and contact details.
www.customerserviceworks.com/

CustomNet Services - Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
www.customnet.on.ca/

Dionco Inc. - A retail consulting firm specializing in retail selling skills and customer service skills.
www.dionco.com/

Expressive Concepts - Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
www.expressiveconcepts.com/

Ford, Lisa - Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
www.lisaford.com/

Gehegan & Associates - Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.
www.gehegan.com/

Glasstap Training Services - Developing People to support the business, using innovative learning styles mixing classroom and e-learning.
www.glasstap.com/

Impact Learning Systems - Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
www.impactlearning.com/

The I.M.P.A.C.T. Training Group, Inc. - Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching.
www.impacttraininggroup.com/

Interaction Metrics - Customer service audit specialists.
www.interactionmetrics.com/

JoAnna Brandi & Company, Inc. - Customer care training program for managers.
www.customercarecoach.com

Jones Associates - Specializes in researching, preparing and delivering training programs
www.service-training.co.uk

Kandan, M. - Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management.
www.kandan.org.in/

Learning Curve - Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.
www.yourlearningcurve.co.uk/

Learning Journey, Inc. - Solutions to help increase employee morale and give better customer service through communication and corporate culture.
www.learningjourneyinc.com/

LMR Associates - Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
www.lmrassociates.com/

Mark Eppler & Associates - Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.
www.markeppler.com/

Martrain Ltd - Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.
www.martrain.co.uk/

Measure-X - Customer service and retention training and measurement. Includes testimonials and services.
www.measure-x.com/

M2S2 Communications - Provides services focused on the telephony industry. Profile, events and contact information.
www.m2s2.com/

Myra Golden Seminars - Keynotes, web based training and seminars designed with an emphasis on customer service improvement.
myragolden.com/

Optimum Operating Procedures and Services Pty Ltd - Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)
www.oops.net.au/

Oriel Training - Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.
www.orieltrain.com/

Peak Perfomance International Pty Ltd - Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.
www.peakperformance.co.nz/

The Physics of Customer Service - International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.
www.customerserviceebook.com

Power Train - Providing off the shelf and custom-designed training packages on the topic. Profile and contact information.
www.powertrain.co.uk/

Professional Edge - Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.
www.proedgeskills.com/

Progressive Image - Customer service skills, coaching and executive training. Includes testimonials and events.
www.exectrainer.com/

Rapid Results - Offers training covering customer service, sales, leadership, telephone skills.
www.rapid-results.com/

Service Quality Institute - Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
www.customer-service.com/

Service Strategies - Provides industry standard certification, training and consulting solutions for customer service and support.
www.servicestrategies.com/

Signature Worldwide - Offers customer service and sales skill training programs. Events calendar, and newsletter.
www.signatureworldwide.com/

1stCo Business Development - Custom training solutions in customer service.
www.1stco.com/

Sterling Consulting Group, Inc. - Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
www.quality-service.com/

SunShower Learning - Video-based training program to inspire positive attitudes in front-line customer service employees.
www.smile-video.com/

Telephone Doctor - Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
www.telephonedoctor.com/

Telephone Doctor - Customer service and telephone skills training company.
www.telephonetraining.com/

Thank You Very Much, Inc. - Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.
www.thankyouverymuchinc.com/

Tooty Inc. - Customer service and sales strategy evaluating, developing, training and monitoring.
www.tootyinc.com/

Total Performance Limited - Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events.
www.totalperformance.ca/

Vital Signs Training - Skill workshop programs provided by a performance improvement specialist. Topics include communication skills and customer service.
www.vitalsignstraining.com/

The WOW Class - Client service training programs.
www.thewowclass.com

WOW! Performance Coaching, Inc. - Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models.
www.wowcoaching.com/