About site: Telecommunications/Education and Training - The Resource Center
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  About site: http://www.the-resource-center.com

Title: Telecommunications/Education and Training - The Resource Center Wide selection of help desk, call center, CRM and customer satisfaction training seminars, certifications, books and videos.
RWM_Fiber_Optics Fiber optic career training for industry. [more]

Tech_Talk_Bulletin_Board Telephone repair, tech support and programming help bulletin board, covering all major brands with additional resources. [more]

Telecom_Training_Systems_Inc_ Telecomunications training and consulting. [more]

Teracom_Training_Institute Seminars, videos and tutorials on telecom, data communications, IP, networking and security, geared to non-engineering professionals. [more]

Tonex Developed a number of self-paced, multimedia and web-based telecom course programs available on the Web and CD-ROM. [more]

TPG_Training Provides training in telecom and datacom disciplines through distance learning and on-site methods. Includes a list of courses, glossary, and self-tests. [more]


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Call Center Training and Certification, ITIL training courses, Telecom Training, Help Desk Training Seminars and Certification, VoIP Training, Project Management Training Course, CCNA Certification, Six Sigma Training, Support Center Training, Books and Resources Training Topics: One-stop shopping for, call center, help desk, support center, ITIL, telecom, and customer service management training courses Special Events! CALL CENTER MANAGER CERTIFICATION CERTIFIED TELECOM MANAGEMENT SPECIALIST ITIL SERVICE MANAGER CERTIFICATION BUILDING AN EFFECTIVE IT SERVICE CALALOG CALL CENTER ENGINEERING CERTIFICATION BOOTCAMP CALL CENTER SIX SIGMA BLACK BELT CERTIFICATION SERIES MANAGING OUTSOURCING CONTRACTS NEW CERTIFIED VIRTUAL SUPPORT CENTER MANAGER NEW CERTIFIED CUSTOMER SERVICE PROFESSIONAL NEW . 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BASICS AND BEYOND - Web seminar IMPLEMENTING SIX SIGMA IN CALL CENTERS LEVEL 1 - YELLOW BELT BUILDING AN EFFECTIVE IT SERVICE CALALOG Call Center Management CALL CENTER MANAGER CERTIFICATION MANAGEMENT & LEADERSHIP SKILLS FOR NEW MANAGERS MANAGING CALL CENTER OPERATIONS -  Web Seminar CALL CENTER LEADERSHIP & BUSINESS MANAGEMENT - Web Seminar FIELD SUPPORT MANAGER CERTIFICATION Supervision, Coaching, and Team Leadership CALL CENTER COACHING CALL CENTER COACHING CERTIFICATION SUPPORT SUPERVISOR CERTIFICATION  NEW MONITORING & COACHING FOR IMPROVED CALL CENTER PERFORMANCE MANAGING CALL CENTER TEAMS - Web Seminar FUNDAMENTALS OF CALL CENTER COACHING - Web Seminar MOTIVATING CALL CENTER EMPLOYEES - Web Seminar MANAGING CALL CENTER PEOPLE - Web Seminar MANAGEMENT & LEADERSHIP SKILLS FOR NEW MANAGERS Human Resources Management ABSENTEEISM AND ADHERENCE TO SCHEDULE - Web Seminar CALL CENTER WORKFORCE RECRUITING, SCREENING, AND HIRING - Web Seminar PROVEN STRATEGIES TO INCREASE EMPLOYEE RETENTION - 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Self Study KNOWLEDGE MANAGEMENT FOUNDATIONS Telesales MANAGING SALES IN CALL CENTERS Metrics, Performance, & Cost Management MEASURING CALL CENTER EFFECTIVENESS CALL CENTER METRICS, ANALYTICS, & REPORTING INTRO TO CALL CENTER KEY PERFORMANCE INDICATORS - Web Seminar CALL CENTER PERFORMANCE OBJECTIVES AND MEASURING RESULTS - Web Seminar HELP DESK METRICS, ANALYTICS, & REPORTING CALL CENTER FINANCE TELECOM INVOICES, ANALYSIS, & COST RECOVERY Call Center Technologies INTRO TO CALL CENTER TECHNOLOGY: A BEGINNER'S GUIDE - Web Seminar CALL CENTER TECHNOLOGY IMPROVING THE EFFECTIVENESS OF SPEECH RECOGNITION AND IVR TELECOM TECHNOLOGY AND CONVERGENCE ESSENTIALS Executive Level CALL CENTER MANAGER CERTIFICATION CERTIFIED TELECOM MANAGEMENT EXECUTIVE SUPPORT MANAGEMENT CERTIFICATION  NEW CALL CENTER STRATEGIC PLANNING: AN EXECUTIVE WORKSHOP BUSINESS SKILLS FOR SENIOR CALL CENTER LEADERS Customer Satisfaction Measurement and Management DESIGNING EFFECTIVE QUESTIONNAIRES: A STEP BY STEP WORKSHOP CUSTOMER SATISFACTION AND LOYALTY RESEARCH (3-Day Course) SURVEY DESIGN AND DATA ANALYSIS WORKSHOP RCCSP Service Engineering Series CALL CENTER METRICS, ANALYTICS, & REPORTING DESIGNING SIX SIGMA SUPPORT CENTERS CALL CENTER ENGINEERING CERTIFICATION BOOTCAMP CALL CENTER SIX SIGMA BLACK BELT MASTERS COURSE Customer Service Skills HELP DESK ANALYST CERTIFICATION SERVICE REPRESENTATIVE CERTIFICATION - 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MANAGING CALL CENTER OPERATIONS - Web Seminar & Certification Review MANAGING CALL CENTER PEOPLE - Web Seminar & Certification Review CALL CENTER CUSTOMER RELATIONSHIP MANAGEMENT - Web Seminar IT Service Management SUPPORT MANAGEMENT CERTIFICATION NEW FIELD SUPPORT MANAGER CERTIFICATION NEW SUPPORT SUPERVISOR CERTIFICATION NEW MANAGING AND CONTROLLING THE IT POWER BILL NEW SUPPORT SPECIALIST CERTIFICATION NEW HELP DESK METRICS BUILDING AN EFFECTIVE IT SERVICE CALALOG ITIL ITIL v2 FOUNDATION CERTIFICATION & TRAINING ITIL v3 FOUNDATION CERTIFICATION & TRAINING IMPLEMENTING ITIL v3 ITIL v2 to v3 FOUNDATION BRIDGE CERTIFICATION ITIL SERVICE MANAGER CERTIFICATION - ITIL Masters Training Course ITIL v3 SERVICE MANAGER BRIDGE COURSE: ITIL v3 Diploma ITIL PRACTITIONER CERTIFICATION: RELEASE AND CONTROL ITIL PRACTITIONER CERTIFICATION: SUPPORT AND RESTORE ITIL PRACTITIONER CERTIFICATION: AGREE AND DEFINE Telecom Services Management CERTIFIED TELECOM MANAGEMENT SPECIALIST CERTIFIED TELECOM MANAGEMENT EXECUTIVE CERTIFIED TELECOM MANAGEMENT ADMINISTRATOR ESSENTIAL SKILLS FOR EFFECTIVE TELECOM SERVICES MANAGEMENT TELECOM INVOICES, ANALYSIS, & COST RECOVERY WORKSHOP AUDITING TELECOM INVOICES - Web Seminar TELECOM INVOICE VALIDATION: IllUSTRATIONS IN SAVING MONEY - Web Seminar CORRECTING TELECOM INVOICE ERRORS & OBTAINING CREDITS - Web Seminar Telecommunication, Telephony, & VoIP TELECOMMUNICATIONS FUNDAMENTALS BUILDING A VoIP BUSINESS CASE - Web Seminar INTRODUCTION TO TELECOM: VOICE, DATA AND VIDEO HOW VOIP WORKS - Web Seminar VOICE OVER IP FOUNDATIONS (5-days, 60% hands-on labs) TELECOM TECHNOLOGY AND CONVERGENCE ESSENTIALS VOICE OVER IP AND IP TELEPHONY VOIP II: DEPLOYING VOIP IN THE ENTERPRISE  MANAGING A VoIP IMPLEMENTATION PROJECT TELECOM TECHNOLOGY & CONVERGENCE ESSENTIALS Data Communications, Networking, ATM & Wireless CCNA BOOT CAMP v2.0 - Prepares for Cisco Exam 640-802 CCNA. NETWORKING FUNDAMENTALS UNDERSTANDING IP NETWORKS FOR DATA AND VoIP SWITCHING AND ROUTING TECHNOLOGIES FOR CONVEREGED NETWORKS NETWORK+ BOOTCAMP- CompTIA Network+ Certification TCP/IP NETWORKING Business and Professional Skills COMMUNICATION & NEGOTIATION SKILLS MANAGEMENT SKILLS FOR NEW MANAGERS Project Management INTRO TO PROJECT MANAGEMENT IT PROJECT MANAGEMENT VoIP PROJECT MANAGEMENT The Resource Center for Customer ServiceProfessionals LLCPO Box 401, Western Springs, IL  60558Tel: (708) 246-0320   Fax: (708) 246-0251Copyright © 1996-2008Resource Center for Customer Service Professionals LLC.  All rightsreserved.Last modified September 05, 2008
 

Wide

selection

of

help

desk,

call

center,

CRM

and

customer

satisfaction

training

seminars,

certifications,

books

and

videos.

http://www.the-resource-center.com

The Resource Center 2008 September

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Wide selection of help desk, call center, CRM and customer satisfaction training seminars, certifications, books and videos.

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