| Grubb_Help_Desk_Consulting_Group,_Inc_ (US) - An independent consulting firm providing services for information technology and technical support help desks. |
| The_Hamilton_Management_Group (US) - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training. |
| Harrington_Consulting_Group,_Inc_ (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management. |
| Help-Line (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English. |
| Hotlines Training solutions in telesales, customer service and help desk skills. UK |
| HyperQuality (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports. |
| Inbound_Call_Center_Services (US) - Offers free consulting on locating the best service provider for your inbound call center needs. |
| Incoming_Calls_Management_Institute (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers. |
| InRound_Innovations_Inc_ (CA) - Company offers IT and management consulting for contact centres and call centres. |
| Intervox_Group (US) - A management and technology consulting firm specializing in call center and customer relationship management. |
| ITES_Alliance_Advisory (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring. |
| Kathy_Sisk_Enterprises (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry. |
| Kingsland_Scott_Bauer_Associates (US) - Architects, planners, interior designers and project managers. Provide call center site design. |
| Kramer_&_Associates (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up. |
| Lieber_&_Associates (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service. |
| Maximum_Network_Solutions (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design. |
| M&C_Associates (US) - Providing knowledge, experience, and counsel in support of call center services. |
| McIntosh_&_Associates (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise. |
| McKee_Motivation Provide telemarketing sales training and writes scripts for call centers. |
| NonZero_Ltd (UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore. |
| The_Northridge_Group,_Inc_ (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies. |
| Oetting_&_Company (US) - Consultants in call center and teleservices design and operations. |
| Perfformiad (UK) - A consultancy with a focus on balancing the management of customer focus against business performance. |
| The_Primas_Group (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems. |
| Qhelisa_Consulting (ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena. |
| The_Radclyffe_Group,_LLC (US) - Performance improvement consulting firm that assists call center organizations with strategic planning. |
| Rostrvm_Solutions (UK) - A consulting company that delivers professional services and practical tools to support contact centers. |
| RXPerience (UK) - Offers a range of management consultancy services for call centres. |
| Sage_Interactive (CA) - Offering consulting services for inbound and outbound call centers. Focus includes facility design, technology solutions, staff assessment and training. |
| Sagess,_Inc_ (US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions. |
| Stevens_Communications Manufacturer of call center software and offers consulting services to telecommunication companies. |
| TalkTactics (NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions. |
| The_Taylor_Reach_Group (CA, AU) - Customer relationship consulting. Free monthly newsletter. |
| TeleSolutions_Consulting (US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses. |
| Touch_Point_Associates (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies. |
| Vocal_Laboratories_Inc_ (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application. |
| WADE_Consulting_Group (US) - Management and technology consulting group. |
| Xantech_Corporate_Communications (ZA) - Independent consultancy firm which provides help in the selection of technology solutions. |
| Zici (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions. |
| Acquire_Telecom_Services Provides development, consultation, site acquisition, permitting and training for wireless and fiber optic cable network. |
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