| CCT_Group,_Inc_ (US) - Provides call center consulting services focused on operational and service needs. |
| Chris_Collie_Associates (US) - A call center/teleservices e-learning and training company. |
| CI2I (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres. |
| CM_Insight (UK) - A consultancy that takes the customer's view. Provides free research papers. |
| Colorado_Call_Center_Management_Corporation (US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks. |
| Contact_Center_Compliance Online "Do Not Call" list cleaning. Provides a free trial of cleaning services. |
| Contact_Center_Professionals,_Inc_ (US) - Independent consultants specializing in call centers, contact centers and customer relationship management. |
| Contact_Centre_Action (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres. |
| Contact_Knowledge_LLC (US) - A consultancy that offers call center assessment services. Also a value added reseller. |
| Contact_Strategies Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training. |
| CSBA Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia. |
| 24Customer (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales. |
| Customer_Care_Solutions,_Inc_ Provides services related to employee efficiency and productivity. |
| Customer_Relationship_Metrics (US) - Produces customer relationship management research. |
| Customer_Solutions_Group (US) - Consulting firm specializing in inbound and outbound customer contact centers. |
| Darryl_Beckford_Limited (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management. |
| Dial_Interactive (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment. |
| DJN_Solutions (UK) - Provide design and implementation services for call centre equipment. |
| DNC_Solution_Inc_ (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists. |
| Do_Not_Call_Protection,_Inc_ (US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided. |
| eForte_Systems (US) - Provides onsite call center consulting and offshore advisory consulting services. |
| e-talk_Corporation (US) - Provider of contact center management solutions including performance monitoring and measurement. |
| eTeleSource (US) - Call center consulting firm specializing in outsourcing. |
| EZ-Routing (US) - Offering routing tools, statistical analysis and consulting services for toll free inbound calls. |
| Florida_Corporate_Training_Center (US) - Offers training for telemarketers, customer service representatives and call center managers. |
| FurstPerson (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers. |
| Gail_Woodgate_Consultancy (AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking. |
| GDS_Communications,_Inc_ (US) - Offering training, scripting, programming and reporting services based around Nortel products. |
| Grubb_Help_Desk_Consulting_Group,_Inc_ (US) - An independent consulting firm providing services for information technology and technical support help desks. |
| The_Hamilton_Management_Group (US) - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training. |
| Harrington_Consulting_Group,_Inc_ (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management. |
| Help-Line (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English. |
| Hotlines Training solutions in telesales, customer service and help desk skills. UK |
| HyperQuality (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports. |
| Inbound_Call_Center_Services (US) - Offers free consulting on locating the best service provider for your inbound call center needs. |
| Incoming_Calls_Management_Institute (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers. |
| InRound_Innovations_Inc_ (CA) - Company offers IT and management consulting for contact centres and call centres. |
| Intervox_Group (US) - A management and technology consulting firm specializing in call center and customer relationship management. |
| ITES_Alliance_Advisory (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring. |
| Kathy_Sisk_Enterprises (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry. |
Home | About Us | Services | Clients | Registered Users | Employment Opportunities | Contact Us Welcome to BPA Worldwide BPA has a unique approach to the development of Call Quality - Customer Service and the maximization of Sales Opportunities. Programs and approaches to development based on extensive research since 1988. The three component parts of the organization provide support in the following areas: Remote Call Monitoring and Call Analysis 
"In theory, practice and theory are the same. In practice, they are not." (Anon.) Research shows that the process of monitoring calls in its self is not enough to produce results. Feedback needs to happen in a timely manner and be perceived by the person receiving the feedback as relevant, unbiased, practical and objective. Added to this the theory taught on training courses does not translate into practice, or tangible results. The primary reason for this appears to be that agents and supervisors have difficulty in adapting and applying the skills developed on training courses into practical everyday situations. Because we recognize this at BPA, we take a unique and practical approach to the business of developing communication and sales skills - an approach that is designed to produce tangible results and a measurable return on investment © BPA International 2008. - site map 
var data,nhp,ntz,rf,sr;document.cookie='__support_check=1';nhp='http';rf=document.referrer;sr=document.location.search;if(top.document.location==document.referrer|| (document.referrer == '' && top.document.location != '')){rf=top.document.referrer;sr=top.document.location.search}ntz=new Date();if((location.href.substr(0,6)=='https:') || (location.href.substr(0,6)=='HTTPS:'))nhp='https'; data='&an='+escape(navigator.appName)+ '&ck='+document.cookie.length+'&rf='+escape(rf)+ '&sl='+escape(navigator.systemLanguage)+'&av='+escape(navigator.appVersion)+ '&l='+escape(navigator.language)+'&pf='+escape(navigator.platform)+ '&pg='+escape(location.pathname);if(navigator.appVersion.substring(0,1)>'3') {data=data+'&cd='+screen.colorDepth+'&rs='+escape(screen.width+ ' x '+screen.height)+'&tz='+ntz.getTimezoneOffset()+'&je='+ navigator.javaEnabled()};document.write('