| Casama_Morton_Training_Service (PH) - Provides training and recruitment services for call centers located in the Philippines. |
| CCT_Group,_Inc_ (US) - Provides call center consulting services focused on operational and service needs. |
| Chris_Collie_Associates (US) - A call center/teleservices e-learning and training company. |
| CI2I (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres. |
| CM_Insight (UK) - A consultancy that takes the customer's view. Provides free research papers. |
| Colorado_Call_Center_Management_Corporation (US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks. |
| Contact_Center_Compliance Online "Do Not Call" list cleaning. Provides a free trial of cleaning services. |
| Contact_Center_Professionals,_Inc_ (US) - Independent consultants specializing in call centers, contact centers and customer relationship management. |
| Contact_Centre_Action (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres. |
| Contact_Knowledge_LLC (US) - A consultancy that offers call center assessment services. Also a value added reseller. |
| Contact_Strategies Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training. |
| CSBA Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia. |
| 24Customer (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales. |
| Customer_Care_Solutions,_Inc_ Provides services related to employee efficiency and productivity. |
| Customer_Relationship_Metrics (US) - Produces customer relationship management research. |
| Customer_Solutions_Group (US) - Consulting firm specializing in inbound and outbound customer contact centers. |
| Darryl_Beckford_Limited (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management. |
| Dial_Interactive (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment. |
| DJN_Solutions (UK) - Provide design and implementation services for call centre equipment. |
| DNC_Solution_Inc_ (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists. |
| Do_Not_Call_Protection,_Inc_ (US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided. |
| eForte_Systems (US) - Provides onsite call center consulting and offshore advisory consulting services. |
| e-talk_Corporation (US) - Provider of contact center management solutions including performance monitoring and measurement. |
| eTeleSource (US) - Call center consulting firm specializing in outsourcing. |
| EZ-Routing (US) - Offering routing tools, statistical analysis and consulting services for toll free inbound calls. |
| Florida_Corporate_Training_Center (US) - Offers training for telemarketers, customer service representatives and call center managers. |
| FurstPerson (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers. |
| Gail_Woodgate_Consultancy (AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking. |
| GDS_Communications,_Inc_ (US) - Offering training, scripting, programming and reporting services based around Nortel products. |
| Grubb_Help_Desk_Consulting_Group,_Inc_ (US) - An independent consulting firm providing services for information technology and technical support help desks. |
| The_Hamilton_Management_Group (US) - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training. |
| Harrington_Consulting_Group,_Inc_ (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management. |
| Help-Line (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English. |
| Hotlines Training solutions in telesales, customer service and help desk skills. UK |
| HyperQuality (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports. |
| Inbound_Call_Center_Services (US) - Offers free consulting on locating the best service provider for your inbound call center needs. |
| Incoming_Calls_Management_Institute (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers. |
| InRound_Innovations_Inc_ (CA) - Company offers IT and management consulting for contact centres and call centres. |
| Intervox_Group (US) - A management and technology consulting firm specializing in call center and customer relationship management. |
| ITES_Alliance_Advisory (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring. |
