| ScandiaCom Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities. |
| ICU_Associates_Inc_ Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available. |
| Benefit_Resources,_Inc_ Design, implement and manage pension plans. |
| Image_Checkers Providers of mystery shopping services. |
| ScreenTalker Browser based customer service software with real time interaction between an organization's help desk and their customers. A free lite version also available. |
| Big_Time_Pension_Plans Offering pension plan experts and actuaries administration for small business, even one person plans. |
| Imaginus_Training_&_Development_Inc_ Mystery shopping, web shopping, training, motivational seminars, and focus groups. |
| The_Service_Manager_-_TSM Provides a job logging, dispatch and invoicing solution. Includes time sheets, stock control, maintenance contracts. Company profile, contacts. |
| Brian_Carruthers_and_Associates Retirement planning specialists. Headquartered in Orange County, California. |
| Imyst,_Inc_ Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation. |
| Simon_Dutton_Associates_Ltd Products and services information. Features Paritor Software for the education sector: EnsembleXP.Net and SOLO. |
| Brokerage_Advisory_Services,_Corp_ Offers retirement and tax planning, life insurance and long term care products, estate planning services. |
| Infotel Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs. |
| Skywire_Software Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process. |
| The_Bryant_Group Management discuss investment clubs and pension plans. |
| Inland_Retail_Services Specialists in mystery shopping and merchandising services. Includes services and contacts. |
| SupportSentry Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities. |
| Capital_Care Specialists in advice for long term care. |
| The_Insight_Group_International Provides food and beverage service evaluations and full property evaluations for hotels. |
| TouchPoint_One Offers customer experience measurement solutions can help your company distinguish itself from the competition. |
| Capital_Consulting_Ltd_ Offering life insurance, annuities, investments products and services to individuals and businesses in Ireland. |
| Transversal_Corporation_Ltd Offers call centre knowledge management solutions. List of products. Contacts. |
| IntelliShop Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application. |
| Carson_Wealth_Management_Group Services offered include financial, tax, and estate planning. |
| Tree_Management_Systems,_Inc_ Customer management software for tree, lawn, and landscape companies. |
| CDM_Retirement_Consultants,_Inc_ Specializing in self-directed defined contribution plans. Offers advisory services on design, implement and administer of retirement plans. |
| ITS_(Incognito) Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry. |
| Ulysses_CRM Developer of service-centric customer relationship management and facilities management software packages for small and medium companies. |
| Charles_Schwab Financial retirement planning and investments with mutual funds and stock services. |
| J__E__Lowery_Professional_Services_Corporation Customized mystery shopping services. |
| Velaro Offers customer relationship management and profiling software featuring live customer service chat for electronic commerce. |
| Chifley_Financial_Services_Ltd Retirement planning, investment in managed funds and other services. |
| Jancyn_Evaluation_Shops Secret shopping services used by the retail, restaurant and rental housing industry. |
| ViewsCast Offers software solutions that provides real-time results to your customer or employee satisfaction, opinion, and preference surveys through a standard web browser. Online demo, contacts. |
| The_Clark_Financial_Group,_LLC A full service investment brokerage firm specializing in retirement plans for individuals and small businesses. |
| JKS_Mystery_Shopping_Ltd Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts. |
| Vuechat Web-based customer service solution with webcam video. |
| CNNfn__Retirement Features news, special reports and long-term strategies on saving for retirement. |
| J_M__Ridgeway_Co_ A market research and mystery shopping company providing national coverage. |
| Comparative_Annuity_Reports Publishes monthly reports comparing performance and stability of annuity programs. |
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Customer Experience Management Software
ResponseTek:CEM software solutions transform the voice of your customer into actionable business intelligence. Our solutions provide the right information to the right people in your organization, at the right time. ResponseTek:CEM helps you understand why, where and when customers are having both good and bad experiences. Most importantly, we provide the tools you need to ensure consistent delivery of quality customer experiences.
Close the gap between the experiences you promise to your customers, and the experiences that are actually delivered with ResponseTek:CEM. » Learn More
ResponseTek:CEM Business Solutions
ResponseTek:CEM Business Solutions allow organizations to integrate the voice of the customer into your business using continuous, event-driven and strategic business applications.
When integrated within the ResponseTek:CEM on-demand software platform, the customer experience becomes customer
intelligence – structured data, accessible within a single reporting interface, and actionable with powerful
ResponseTek:CEM workflow management tools. » Learn More
Enterprise Feedback Management
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What We Do
ResponseTek provides on-demand customer experience management software solutions that transform the voice of the
customer into actionable business intelligence. » Learn More
How We Do It
Our CEM software combines SMS, IVR, web, email and voice technologies with our on-demand business intelligence
software to connect you to the voice of the customer. » Learn More
Why ResponseTek?
ResponseTek is a leader in SaaS enterprise-class customer experience management software, providing innovative
and scalable solutions to Global 1000 clients since 1999. » Learn More
September 17, 2008
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ResponseTek is the leader in on-demand Customer Experience Management (CEM) solutions, transforming the voice of the customer into actionable business intelligence. ResponseTek provides Software-as-a-service (SaaS) Customer Experience Management (CEM) Software to global Fortune 1000 corporations. ResponseTek is headquartered in Vancouver, Canada, with offices in Toronto, Canada and London, UK.
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