About site: Customer Service/Software - Respond UK Plc
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  About site: http://www.respond-uk.co.uk/

Title: Customer Service/Software - Respond UK Plc Features complaints, feedback and customer service software solutions. List of services, case studies. Contacts.
Bancnorth_Investment_Planning Offers retirement planning strategies for investing in mutual funds, stock quotes, stock charts, financial news and calculators. [more]

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ResponseTek_Networks_Corp_ Provides customer experience management solutions. Areas of expertise. Services offered. Contacts. [more]

The_Hotel_Shopping_Network Provider of hotel mystery shopping and sales training services to the hospitality industry. [more]

Barker_Investment Investment information. Retirement links and information. [more]


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Industries Solutions Services Customers Partners Resources Flash Player 9 required. Click here to download the latest Flash Player. var path="/~/media/6EAF05BA2B4E457AA44725652C04CE09.ashx"; //

Overview

Industries

Solutions

Customers

CDC Respond, a product suite of CDC Software, enables companies to quickly and easily capture and analyze complaints and customer and employee feedback to drive business change, reduce customer dissatisfaction and improve profitability. CDC Respond provides organizations with a scalable complaint and feedback management infrastructure designed specifically to improve the problem resolution process, enhance the customer experience and drive business process and service improvements through timely and accurate Management Information. Complaint Management Feedback Management Employee Feedback For over 16 years, CDC Respond has been chosen by the leading players across a multitude of customer focused markets to enhance customer service levels. Our deep understanding of the intricacies of the complaints process and the issues you face is fed through all elements of CDC Respond to deliver best practice solutions and service that enable you to comply with industry specific regulation and deliver cost reductions, increased efficiencies, improved customer satisfaction and increased profitability. Financial Services Education Government Manufacturing Travel and transportation Healthcare Utilities CDC Respond is an enterprise-grade product suite for complaint and feedback management that extends and improves customer service across the organization, empowering frontline staff to resolve issues at first contact, reducing costs and boosting efficiency. Our deep understanding of the complexities surrounding the process of managing complaints and feedback has enabled us to develop flexible, packaged applications that can be configured to your organizational requirements to provide tangible business benefits from day one. CDC Respond is proud to have a customer base that includes some of the most progressive, industry-leading organizations across the globe. Customer achieving measurable success with CDC Respond, include: AXA Insurance, 2% increase in customer satisfaction Bradford & Bingley, 13% increase in work flow efficiency Combined Insurance, 34% decrease in the time to log a complaint Egg, 50% reduction in dedicated complaint handlers

Contact Us

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Featured Resources

Utilities: Switching on to complaints (Customer Strategy) - Press Coverage A Profitable Approach to Managing Complaints - White Paper CDC Respond in the Enterprise - Datasheet More Resources

News

September 11, 2008Selfridges Selects CDC Respond Complaint Management Software August 20, 2008CDC Respond Adds Microsoft-based Analytics Applications to its Business Intelligence Toolset August 1, 2008CDC Software's Respond Product Line Delivers First Half 2008 License Sales that Exceed all of 2007 More News

CDC Software: The Customer-Driven Company™

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Features

complaints,

feedback

and

customer

service

software

solutions.

List

of

services,

case

studies.

Contacts.

http://www.respond-uk.co.uk/

Respond UK Plc 2008 October

dvd rental

dvd


Features complaints, feedback and customer service software solutions. List of services, case studies. Contacts.

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