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  About site: http://www.knowledgebase.net

Title: Customer Service/Software - Knowledge Base Multi-user system enhances self-service customer support, help desk operations, and document management applications.
Evaluation_Systems_for_Personnel Provides mystery shopping and sales training services. [Houston] [more]

Feedback_Plus,_Inc_ Customized mystery shopping programs. [more]

LiveWire_Logic Developers of RealDialog automated customer service solution for sales and support queries. [more]

American_General_Corp_ A financial services group; providing retirement plans, investment management, life insurance, and consumer loans. Profiles the company, including an investor perspective and career opportunities. ( [more]

Frontline_Shoppers_Inc_ Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services. [more]

Novo_Solutions Offers solutions for online customer service and document management. [more]


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Knowledge Base Software Solutions Products Services Resources About Us Enterprise Solutions SMB Solutions Financial Services Higher Education Solutions Knowledgebase Email Chat Phone Voice (VoIP) Answer Implementation Hosting Expert Services Training Support Portal Resource Center Industry Links Talisma Overview Executive Team Careers Partner Program Contact Us Privacy Statement Talisma Homepage Customer Sign In   |   Contact Us   |   News   |   Go Click to send an email to Talisma Click to Chat Live with a Talisma Representative Click to Schedule a Call back from a Talisma Representative Call us at 800.474.1149 Talisma Knowledgebase Talisma Products Knowledgebase / Self-service Benefits Product Tour         Talisma Knowledgebase - Knowledge Management software to streamline the entire <b>document</b>ation process for companies to share information with employees, <b>customer</b>s, and partners. Try It Today! Request a Demo 30 Day Free Trial Talisma Knowledgebase - Knowledge Management software to streamline the entire <b>document</b>ation process for companies to share information with employees, <b>customer</b>s, and partners. Provide consistent and relevant information to customers, partners, vendors, and employees Knowledge Base Software Screen Shot Click here to view enlarged version Talisma Knowledgebase delivers instant value and rapid ROI. Many Talisma Knowledgebase customers report dramatic results: Reduced email volume by 80% Achieved positive ROI in less than six months Reduced call volume by 15% in the first month of use, 50% in the first year Increased search accuracy from 10% to 90% Talisma Knowledgebase streamlines the entire documentation process for companies to share information with employees, customers, and partners. The flexible, self-learning knowledge base captures and presents current, relevant information to customers, in a Web self-service mode, and to agents through a flexible portal within the single screen agent interface. Knowledge Base Software Screen Shot Click here to view enlarged version Praised by customers and industry analysts alike for its ease of use and reporting functionality, the knowledge base is completely integrated across Talisma’s assisted and self-service channels, improving service quality and increasing first contact resolution. Talisma Knowledgebase offers: Powerful search and retrieval methodologies, ensuring customers receive rapid, accurate, and consistent responses. Easy authoring, robust review workflow, and flexible article access to further enhance the centralized knowledge repository. Insightful reporting tool indicating which articles users seek and what information is unavailable, driving continuous improvements. Schedule a Live Demo | Schedule a Call Back   knowledge base software trial   eSignal Case Study Knowledge Base Case Study Home   |   Legal   |   Contact Us   |   800.474.1149 ©2005-2008 Talisma Corporation _uacct = "UA-89082-2"; urchinTracker(); i=11467
 

Multi-user

system

enhances

self-service

customer

support,

help

desk

operations,

and

document

management

applications.

http://www.knowledgebase.net

Knowledge Base 2008 August

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Multi-user system enhances self-service customer support, help desk operations, and document management applications.

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