| Creative_Image_Associates A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize |
| eAssist Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel. |
| Customer_Point_of_View A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985. |
| eCare_Support__Interaction_Software Browser based customer interaction software that facilitates real time interaction between an organization's help desk and their customers. Demos, white papers, and full product description are also a |
| Customer_Service_Perceptions Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available. |
| Customer_1st Full service mystery shopping company providing on-line reporting for customer service evaluation. |
| Exametric,_Inc_ Provides workforce management and optimization software solutions including forecasting, scheduling, time and attendance, performance monitoring and strategic planning. |
| A+_Financial_Group Specializes in financial and life planning utilizing mutual funds, annuities and insurances. |
| A_Customer\'s_Point_of_View,_Inc_ Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application. |
| Aaron_J_Plaxton Offers retirement, financial and estate planning. |
| Fidelia,_Inc_ Develops network, systems, and application performance monitoring software, including NetVigil, which provides real-time and historical performance reporting for enterprises and service providers. |
| CV_Marketing_Research_Inc_ Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses |
| FrontRange_Solutions Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform. |
| Advanced_Corporate_Planning A pension consulting firm, Provides various employee benefit, pension and retirement plans. |
| Data_Quest,_Ltd_ Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Retaurants/Bars, Retail). |
| Groopz_E-Commerce Real-time customer service application that allows you to chat with web site visitors. |
| The_Advantage_Group St. Louis-based insurance brokers offering equity index product descriptions, rates, and educational materials. |
| Douglas_Stafford_International Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online. |
| HelpBasePro Provides helpdesk solution with queues, custom fields, inbound and outbound email processing. |
| DSG_Associates,_Inc_ Mystery shopping services to the retail food service industry. Online application. |
| AIG_SunAmerica_Inc_ Offers retirement planning and savings strategies. |
| Dynamic_Advantage Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter. |
| InterFAQs Featured automated FAQ system and knowledge base software. List of features, demo. |
| Allegheny_Financial Provides comprehensive financial planning, retirement planning and asset management advice. |
| Kanisa_Inc_ Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site. |
| eMysteryShopper Independent review of website usability and efficiency from a customer's point of view. Online application. |
| Alliance_Financial_Services Provides consultation and full service products for annuities, fixed-returns, medical insurance, long-term care, and other financial investments |
| Knowledge_Base Multi-user system enhances self-service customer support, help desk operations, and document management applications. |
| Evaluation_Systems_for_Personnel Provides mystery shopping and sales training services. [Houston] |
| Feedback_Plus,_Inc_ Customized mystery shopping programs. |
| LiveWire_Logic Developers of RealDialog automated customer service solution for sales and support queries. |
| American_General_Corp_ A financial services group; providing retirement plans, investment management, life insurance, and consumer loans. Profiles the company, including an investor perspective and career opportunities. ( |
| Frontline_Shoppers_Inc_ Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services. |
| Novo_Solutions Offers solutions for online customer service and document management. |
| Ann_Fagelson_Government_Seminars CSRS, FERS and MRT pre-retirement planning services and benefit advice. Specializes in pre-retirement planning programs for federal employees. |
| Game_Film_Consultants Video mystery shopping. |
| Pegasus Customer Relationship Management software for midsize and small organizations. Includes newsletter and clients. |
| Annuities_from_AccuQuote AccuQuote compares annuities yielding high interest rates and guaranteed lifetime incomes. |
| GAPbuster_Worldwide Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application. |
| Practical_Solutions_Inc_ Offers a comprehensive software package for service industry companies. |
Customer
Knowledge for Intelligent Business
ComSim
measures and reports customer perceptions, feedback and suggestions
concerning products and services for high-technology companies.
ComSim
presents clear and timely information to clients as a tool for:
Improving Quality
Increasing
Customer Satisfaction
Developing
Loyal Customers
"When
you can measure what you are speaking about and express it in numbers,
you know something about it; when you cannot measure it...your knowledge
is meager and unsatisfactory."
– Lord Kelvin
1838 Black Rock Turnpike - Suite 215
Fairfield, CT 06432 USA
Tel. 203-336-3360
Fax 203-336-3356
