| Confero,_Inc_ Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application. |
| CScontact Offers an online service that allows to create and maintain a constant contact with clients, staff and associates (no website required). |
| Consumer_Research_Group_(CRG) Mystery shopper consultant services to the retail industry. |
| CustomerFAQs_Solutions_Ltd_ Provides an online customer service support solution and web-based helpdesk, including knowledge base, call tracking, Dynamic FAQ, email management, live chat, and surveys. Demo. News. Contacts. |
| Count_On_Us Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application. |
| Creative_Image_Associates A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize |
| eAssist Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel. |
| Customer_Point_of_View A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985. |
| eCare_Support__Interaction_Software Browser based customer interaction software that facilitates real time interaction between an organization's help desk and their customers. Demos, white papers, and full product description are also a |
| Customer_Service_Perceptions Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available. |
| Customer_1st Full service mystery shopping company providing on-line reporting for customer service evaluation. |
| Exametric,_Inc_ Provides workforce management and optimization software solutions including forecasting, scheduling, time and attendance, performance monitoring and strategic planning. |
| A+_Financial_Group Specializes in financial and life planning utilizing mutual funds, annuities and insurances. |
| A_Customer\'s_Point_of_View,_Inc_ Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application. |
| Aaron_J_Plaxton Offers retirement, financial and estate planning. |
| Fidelia,_Inc_ Develops network, systems, and application performance monitoring software, including NetVigil, which provides real-time and historical performance reporting for enterprises and service providers. |
| CV_Marketing_Research_Inc_ Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses |
| FrontRange_Solutions Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform. |
| Advanced_Corporate_Planning A pension consulting firm, Provides various employee benefit, pension and retirement plans. |
| Data_Quest,_Ltd_ Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Retaurants/Bars, Retail). |
| Groopz_E-Commerce Real-time customer service application that allows you to chat with web site visitors. |
| The_Advantage_Group St. Louis-based insurance brokers offering equity index product descriptions, rates, and educational materials. |
| Douglas_Stafford_International Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online. |
| HelpBasePro Provides helpdesk solution with queues, custom fields, inbound and outbound email processing. |
| DSG_Associates,_Inc_ Mystery shopping services to the retail food service industry. Online application. |
| AIG_SunAmerica_Inc_ Offers retirement planning and savings strategies. |
| Dynamic_Advantage Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter. |
| InterFAQs Featured automated FAQ system and knowledge base software. List of features, demo. |
| Allegheny_Financial Provides comprehensive financial planning, retirement planning and asset management advice. |
| Kanisa_Inc_ Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site. |
| eMysteryShopper Independent review of website usability and efficiency from a customer's point of view. Online application. |
| Alliance_Financial_Services Provides consultation and full service products for annuities, fixed-returns, medical insurance, long-term care, and other financial investments |
| Knowledge_Base Multi-user system enhances self-service customer support, help desk operations, and document management applications. |
| Evaluation_Systems_for_Personnel Provides mystery shopping and sales training services. [Houston] |
| Feedback_Plus,_Inc_ Customized mystery shopping programs. |
| LiveWire_Logic Developers of RealDialog automated customer service solution for sales and support queries. |
| American_General_Corp_ A financial services group; providing retirement plans, investment management, life insurance, and consumer loans. Profiles the company, including an investor perspective and career opportunities. ( |
| Frontline_Shoppers_Inc_ Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services. |
| Novo_Solutions Offers solutions for online customer service and document management. |
| Ann_Fagelson_Government_Seminars CSRS, FERS and MRT pre-retirement planning services and benefit advice. Specializes in pre-retirement planning programs for federal employees. |
HOME WHAT IS CRM WHAT IS CRM SOFTWARE PRIMARY COMPONENTS THE BEST SOLUTIONS Welcome to our company 
In the world of information technology, CRM stands for customer relationship management. CRM technology is used to profile customers as well as track their buying records in order to assist the sales staff in providing better service for each customer. Overall customer relationships are improved as a result. In the broadest sense, CRM is a business philosophy that places customer needs as the most important focal point for a business organization. In the post World War II era, companies were successful just because they made a product - it could be anything. Production capacity was most important. During the technology revolution of the 70’s and into the 90’s, product innovation became the most important drivers. More advanced products, whether perceived or real, drove sales. But the market has changed. Copycats can produce near equivalent products in record-breaking time. And, in a global market, products can be subcontracted to satisfy any demand. Now, customers have more product choices than ever. It is no wonder that customer loyalty is declining. For these reasons many corporations now consider CRM their primary focus - a focus that attempts to maximize every sales opportunity and optimize every customer’s purchase and ownership experience. Take for an example; professional ball team season-ticket holders can be made to feel a valued customer rather than just a “fan.” This can be accomplished if the organization keeps season ticket-holders informed of all activities and events and gives them priority in bookings and applications. Newly added team memorabilia and merchandise for sale can be targeted to the right customers. Fans like the special treatment and the organization reaps the benefits of making it easy for their customers to spend money. The generally accepted purpose of customer relationship management (CRM) is to enable organizations to better serve its customers through the introduction of reliable processes and procedures for interacting with those customers. A successful CRM strategy is usually implemented through a CRM software package designed to support these processes. While the notion of developing better relationships with customers is not entirely new, it is only with the convergence of information technology, telecommunications and the Internet that the whole concept of CRM Strategy really comes alive. For the first time major organizations with large customer bases now have the opportunity to offer customized one to one marketing. (c) Copyright 2005 CRM Software. All rights reserved. 