About site: Customer Service/Software - Charter Continuum
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  About site: http://www.charter-uk.com

Title: Customer Service/Software - Charter Continuum Customer relationship management with software for handling customer feedback ensuring customer retention.
Chordiant_Software Business process automation and customer service applications. Includes products, services, and clients. [more]

Barry_Leeds_and_Associates Offers a range of mystery shopping services with a core focus on the financial services industry and service-oriented retail companies. Core competence is helping companies prevent discriminatory a [more]

Berring_HIne_Consulting Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services. [more]

ClearFrame_Solutions_Corp_ Provides customer service software to government and utilities throughout North America. Company profile, contacts. [more]

Business_Evaluation_Services Business and retail on-site, telephone and customer feedback secret shopper services. [more]

Cloudgate,_Ltd_ Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels. [more]


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Complaints management, Customer Feedback Complaint Handling Feedback Management Software, Charter UK Use the form below to search for documents and pages within Charter UK. Get more from Charter UK - First you need to signup click here User LoginPassword Home  |  Log in now > About Us Our Solutions Industry Sectors Our Services Our Customers Resources Support Contact Us

Enterprise Complaint and Feedback Management Software

For Customer Focused Organisations

Financial Services Meeting the challenges of FSA regulation and TCF » Find out more Public Sector Driving Efficiency Gains & Service Improvements » Find out more Commercial Organisations Delivering World Class Customer Service » Find out more

Welcome to Charter UK

The foremost provider of Enterprise Feedback Management (EFM) software to the World’s leading brands and Customer facing organisations. Our award winning software suite, Charter Continuum, lets organisations capture, manage and analyse complaints and feedback to increase customer service efficiency , improve customer satisfaction and drive business improvements. » Find out more » Latest news Customer Service standards have improvedNew research from Charter UK... Proactive Customer Feedback tool launched Increase Customer Satisfaction... UK's Customer Satisfaction IndexCharter Customer achieves high rating... » Events » Newsletter Receive the latest news, views and issues from the World of Customer Service Our Customers Include...

Effective Complaints & Feedback Management Solutions

Our customer service solutions let organisations manage, collate and analyse customer complaints and feedback positively to improve customer service efficiency, customer experience and increase business profitability.  Managing customer feedback effectively improves customer confidence and converts dissatisfaction to loyalty. With customer service recognised as a key business performance differentiator, Charter’s award winning software – Charter Continuum™, provides dedicated complaints management expertise across all your organisation’s departments and customer touch points. With Charter Continuum installed, you can maximise your customer service staff productivity, provide comprehensive case reporting and documentation, manage outstanding workloads, deliver best practice, ensure consistency of customer interaction, improve customer satisfaction ratings and produce powerful management information reports on every part of your business’s performance.  With Charter’s Call Logging Software you can closely monitor the progress of business initiatives, delivering the power to capture and act on key content from every customer contact. How companies react to their customers’ complaints and feedback is what makes the difference between mediocre organisations and market leaders. Charters heritage is complaints management, and our successful products for complaints handling provide long term customer satisfaction.  That is why our customers include the UK’s leading retail, travel, food, manufacturing, leisure, utility and financial service brands as well as local government and not-for-profit organisations. Businesses who invest in Charter understand that their success relies on satisfying their customers. Careers © 2004, 2008 Charter UK Ltd All rights reserved Terms & Conditions - Privacy Policy - Complaint and Feedback Management - Design by ROIsure var imageURL = "/images/searchlogin.gif"; if (document.images) { var SrchL1 = new Image(); SrchL1.src = "/images/searchlogin.gif"; } function changeImage() { if (document.images) { if (imageURL == "/images/searchlogin2.gif") imageURL = "/images/searchlogin.gif"; else imageURL = "/images/searchlogin2.gif"; document.SrchLogin.src = imageURL; } } _uacct = "UA-61944-1"; urchinTracker(); var page_name = ''; var invisible = ''; function sE(){return true;}window.onError=sE;var wtsui='al4271'; try{var wtsb=top.document;var wtsr=wtsb.referrer;var wtsu=wtsb.URL;} catch(e){var wtsb=document;var wtsr=wtsb.referrer;var wtsu=wtsb.URL;} var wtsrn=Math.random();var qry=wtsui+':2::'+escape(wtsr)+'::' +screen.width+'x'+screen.height+'::'+screen.colorDepth+'::' +escape(page_name)+'::'+invisible+'::'+wtsrn+'::'+escape(wtsu); document.write('web statistics'); web statistics
 

Customer

relationship

management

with

software

for

handling

customer

feedback

ensuring

customer

retention.

http://www.charter-uk.com

Charter Continuum 2008 September

dvd rental

dvd


Customer relationship management with software for handling customer feedback ensuring customer retention.

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