| Thank_You_Very_Much,_Inc_ Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. |
| Oakvale_Capital_Limited Specialist risk management advice in the areas of commodities, interest rates, foreign exchange and energy. |
| Tooty_Inc_ Customer service and sales strategy evaluating, developing, training and monitoring. |
| Richard_Davies_Investor_Relations_Limited A UK-based investor relations consultancy specialising in shareholder identification, market perception studies and specialist financial research for the capital markets. |
| Total_Performance_Limited Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events. |
| Vital_Signs_Training Skill workshop programs provided by a performance improvement specialist. Topics include communication skills and customer service. |
| Stag_Financial_Group,_Inc_ Specializing in taking private companies public, raising capital, SEC (Edgar) filings, and structuring mergers & acquisitions. |
| The_WOW_Class Client service training programs. |
| ICAP Specialist intermediary broker service to commercial banks, investment banks and other liquidity providers in the wholesale financial markets. |
| WOW!_Performance_Coaching,_Inc_ Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models. |
| Interactive_Brokers_Group Offering direct access trading to world futures, options and stock exchanges. |
| International_Assets_Advisory_LLC_ Brokerage firm specializing in global investing on behalf of its clients. |
| Investors_Capital_Corporation A securities firm comprised of registered financial professionals throughout the United States. |
| Ivy_Securities,_Inc_ A minority-owned brokerage firm that provides full-service sales and trading for institutional investors. |
| Jitney_Group A brokerage house specializing in professional trading. |
| Leader_Capital_Corp_ Investment advisory and portfolio management by money manager for hedging strategies. |
| BDC_Investor Discussion community and investor resource, focusing on business development companies (BDCs). |
| Magna_Securities_Corporation Caters to international institutional investors. Specializing in commission recapture, soft dollar and transition management programs. |
| BestCalls_com A free directory of investor conference calls and webcasts. CallTracker service provides advanced notice of conference calls by email. |
| Merrill_Lynch_Direct Services for self directed investors with online trading, research and financial tools. |
| Club_for_Value_Investing An investment club for value investors to share their best stock ideas. Admission is free, but selective and limited to only 250 savvy investors. |
| Alexadex Trade virtual shares in web sites based on their Alexa traffic rating. |
| Mid_Atlantic_Capital_Group Includes Mid Atlantic Capital Corporation, a registered NASD member broker-dealer, and Mid Atlantic Financial Management, Inc., an SEC registered investment advisor. |
| BestTrader Stock advise game where your results are listed for others to see. |
| EdwardJones Looking for investment and financial specialists, offers for students and recent graduates. A recruting arm of Edward Jones brokerage. |
| Daytraders_org Professional live free chat room for day traders. Running since 1996. |
| Motive_Capital Provides high-end trading execution, technology and expertise for institutional and retail clients. Equities, futures and forex markets served. |
| Einvesting_com Discussion related to online trading, real estate investing, and an array of other investment types. |
| Richardson_Recruiting_Services,_Inc_ Specializing in recruiting stockbrokers and other financial professionals. |
| Blogshares Fantasy blog stock game, where blog value is based on hits and links. |
| FinancialChat_com Live financial chat service. |
| NEXT_Financial__Group An independent broker/dealer offering back office support and ownership opportunities for financial advisors. |
| BullBearings A free UK based investment website featuring fantasy stocks and virtual financial spread betting. |
| Northfinance_Ltd_ Offers Forex and CFD trading facilities. Features market review, history and risk warnings. Details on account openning, bank guaranties. Based in Vienna, Austria. |
| Free_Financial_Advice_Forum Moderated personal finance forum specializing in financial help. |
| Commodity_Trader A classic trading and resource allocation game. Requires javascript; best with Netscape4, IE4, or Opera 3.20 |
| GoldenTalk Mainly about High Yield Investment Programs, games and general investment issues. |
| O\'Connor_and_Company_LLC Provides order execution and trade clearing services on domestic equity, futures, and options markets. |
| Hot_Stock_Market_(HSM) Discussion forums, market analysis, stock trading tips, penny stock plays, including market commentary and corporate interviews. |
| Place_Trade_Financial,_Inc_ Full service and discount broker offering stocks, bonds, mutual funds, 401(k)s and more. Member NASD, SIPC. Raleigh, NC, USA. |
Quick
info sheet
to share with your
training team
download pdf
SunShower Learning
Tel: 888-723-8517
Fax: 206-260-2822
SMILE!
Customer Service
and Attitude
Training Program
Rated #1
Service Training
by the people who
matter most:
your frontline people!
Meet Reggie Wilson, bus driver.
Driving in traffic for 8+ hours a day is difficult. Dealing with an often
difficult public is doubly difficult.
But Reggie approaches his job with a different attitude. Rather than
letting the job wear him down, Reggie makes a choice. Everyday,
he chooses a positive attitude. Even on days when he doesn't feel
like being positive, he treats his riders like they are guests
on his bus. Guess what? They keep coming back. And the positivity
comes back to him, too.
Some riders pass up other buses and wait for his ride! How's that
for loyalty? So, why does Reggie make the effort to deliver excellent
customer service? Watch
the SMILE! video (full preview).
"...if I could have rubbed Aladdin's lamp and got
my wish - it would have been THIS program!"
Read more.
Customer service is one of the biggest challenges
for customer-facing companies today. Are you trying to figure out your
frontline customer service puzzle? SMILE! can help. SMILE! is Reggie's
story told straight. No talking head trainers telling you what to do -
and turning off your employees. In this day and age, no one wants to be
told what to do. Reggie's story starts conversations. What better way
to train than to have a conversation? How do you instill the spirit
of customer service in your people? How do you answer your frontline's
question, "What's in it for me?"
In their review of SMILE!, Training Media Review gave SMILE! 3.5 stars
out of 4. "If you need to encourage a positive service approach (or
have a difficult or 'poisoned' service environment), SMILE! is a great
training choice." Read the entire review.
Who can use SMILE!? Consultants, in-house trainers, managers,
department heads... SMILE! can be used by anyone to conduct a great training
session around customer service, attitude and personal choice. Download
a quick info sheet to share with your training team download
info sheet pdf.
SMILE! has been added to in-house customer service modules by companies
and organizations around the world because Reggie's honest, simple approach
touches people. That's why companies like ATT, Citicorp, Costco, Talbot's,
Saks, the San Diego Padres and many, many more customer-facing companies
have joined Reggie on the SMILE! bus. Governmental departments have been
among the biggest adopters of SMILE! as city, county state and federal
agencies have gotten on the bus - even the U.S. Department of Labor! Read
what they're saying about SMILE!
The SMILE! Customer Service Training Package includes:
1. The SMILE! video - 12
minutes VHS or DVD. Watch the video
2. Facilitator's Guide - 25 pages.
Review the guide
3. SMILE! buttons - set of 10 buttons
Discounts apply for Government, Schools and Non-Profits.
PURCHASE: $595.00; RENTAL: $250 for 10-day rental,
or, we can deliver an in-house
SMILE! presentation.
SMILE! is also available in Spanish (VHS only). Please note Spanish in
your special comments on the order form.
"SMILE!'s message is right on target..."
Read more.
"I invite you to read the comments from SMILE!ers, explore the SMILE!
philosophy and watch the film. If you'd like
to purchase SMILE! or evaluate a preview for your training application,
order here or call
206-295-1162. Reggie and I can also help you deliver SMILE! with a
live SMILE! seminar
at your location. Your people won't forget to SMILE!"
Joel Leskowitz, SMILE! producer
Favorite Links for Training and Development
(link)
Looking for SMILE! stuff? check out the new SMILE! t-shirts!
(link)
Click Reggie to watch the entire SMILE! preview online!
