| B&R_Securities_Ltd_ Offering stock, futures trading and advisory services. Calgary, Alberta, Canada. |
| Rapid_Results Offers training covering customer service, sales, leadership, telephone skills. |
| DirectAccessTrader_com Professional access to the market for active traders and investors. International firm with offices in the U.S. and Europe. |
| Service_Quality_Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. |
| Donaldson_and_Co__Inc_ Directed brokerage specialists, a soft dollar and commission recapture broker dealer. |
| 1stCo_Business_Development Custom training solutions in customer service. |
| Finance_500,_Inc_ A registered broker dealer that provides investment products and financial services. |
| Alliance_Consulting_China_Ltd Offers investing consultation and evaluation services. |
| First_Pacific Australian stock and futures market news and commentary, commodities and currency. |
| Sterling_Consulting_Group,_Inc_ Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. |
| Amerigo_Corporate_Finance_Partners,_LLC Offers business valuation and funding solutions. Also provides assistance in Initial Public Offering (IPO), re-capitalization, merger and acquisition. |
| Great_Eastern_Securities_Inc_ Day trading stocks and options for traders and investors. |
| APEX_Financial_Solutions Offers investment, insurance, estate and tax planning services. |
| Guy_Butler Brokerage concentrating on researching and selling high yield illiquid bonds, equities and distressed bank debt. |
| SunShower_Learning Video-based training program to inspire positive attitudes in front-line customer service employees. |
| Blue_Collar_Dollar Common sense approach to money, a healthy debt free lifestyle, and a financially stable retirement. |
| Telephone_Doctor Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. |
| Delta_Pearl_Ltd_ Specializes in international direct investments. Prepares reviews and guides. Features articles, company's principals, and contact details. |
| Telephone_Doctor Customer service and telephone skills training company. |
| Halcyon_Advisors Investments, corporate finance and strategy consulting in the Russian electricity sector. |
| JCV_Investment_Systems International provider of Triarch and Effix product training and trading room consultancy. |
| Thank_You_Very_Much,_Inc_ Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. |
| Oakvale_Capital_Limited Specialist risk management advice in the areas of commodities, interest rates, foreign exchange and energy. |
| Tooty_Inc_ Customer service and sales strategy evaluating, developing, training and monitoring. |
| Richard_Davies_Investor_Relations_Limited A UK-based investor relations consultancy specialising in shareholder identification, market perception studies and specialist financial research for the capital markets. |
| Total_Performance_Limited Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events. |
| Vital_Signs_Training Skill workshop programs provided by a performance improvement specialist. Topics include communication skills and customer service. |
| Stag_Financial_Group,_Inc_ Specializing in taking private companies public, raising capital, SEC (Edgar) filings, and structuring mergers & acquisitions. |
| The_WOW_Class Client service training programs. |
| ICAP Specialist intermediary broker service to commercial banks, investment banks and other liquidity providers in the wholesale financial markets. |
| WOW!_Performance_Coaching,_Inc_ Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models. |
| Interactive_Brokers_Group Offering direct access trading to world futures, options and stock exchanges. |
| International_Assets_Advisory_LLC_ Brokerage firm specializing in global investing on behalf of its clients. |
| Investors_Capital_Corporation A securities firm comprised of registered financial professionals throughout the United States. |
| Ivy_Securities,_Inc_ A minority-owned brokerage firm that provides full-service sales and trading for institutional investors. |
| Jitney_Group A brokerage house specializing in professional trading. |
| Leader_Capital_Corp_ Investment advisory and portfolio management by money manager for hedging strategies. |
| BDC_Investor Discussion community and investor resource, focusing on business development companies (BDCs). |
| Magna_Securities_Corporation Caters to international institutional investors. Specializing in commission recapture, soft dollar and transition management programs. |
| BestCalls_com A free directory of investor conference calls and webcasts. CallTracker service provides advanced notice of conference calls by email. |
The
Physics of Customer Service
ABOUT PATRICK MCGAUGHEY
Pragmatic thinker
If there is one thing
you will learn about Patrick McGaughey while reading this
eBook, it's that he gets it. He is pragmatic and
will be the first to tell you that the information provided
in The Physics of Customer Service is not absolute.
His message is not the Gospel but it will stimulate positive
thinking toward solutions many of us need to improve our
performance as a supervisor, manager or as a staff member.
His philosophies are realistic but he understands that they
may not be for everyone. Pat likes to tell his audiences
that he is a big boy and can accept other points of view
because they always help the training process.
Not an empty shirt
Pat has many plaques on his wall for leadership
and community services. His favorite plaque was presented
to him not from the community, but from his staff when he
departed from his position as president of the chamber of
commerce. The plaque reads, "TGB (The Good Boss) you
were appreciated by all, but mostly by us." Pat was
skilled at being friend and leader. His ability to maintain
the respect of his team while sharing his "human side" developed
an overall trust that resulted in higher performance and
great financial success. Pat is not an empty shirt. His
resume of professional success is well documented so the
reader can feel confident of his credibility.
Practices what he preaches
Pat is mission-oriented personally and professionally.
His business success has been built on strong missions and
strategic planning so he does the same for his personal
needs. He will admit that most of his personal failures
have occurred when he was "off mission." Pat will also be
the first to tell you how corny this sounds but when it
becomes untrue, only then will he stop believing in the
need for a solid mission statement in our personal and professional
lives.
Did he really hit the Power Ball?
Yes he did. The reality of Pat hitting the Power
Ball will show you his sense of humor and his way of putting
things into perspective. This fun twist on hitting the Power
Ball will also underscore his efficiency as a trainer. Even
Pat's introductions become part of his training. In this
case, perspective becomes the training. As you read The
Physics of Customer Service, try to keep in mind different
perspectives to the different messages and philosophies
being offered.
Click here to order the Customer Service eBook.
ABOUT THE CUSTOMER SERVICE EBOOK
The
Physics of Customer Service
How pre-judging
customers affects you!
What happens when
you have a bad day?
How to set yourself
up for daily successes.
How you
benefit by prioritizing the customer last.
Learn the THREE
SURPRISES in our work life.
Find new perspective
in basic communication skills.
Deal with difficult
people through learned understanding.
Learn the FIVE
APPEARANCES critical to high performance.
Identify how much
control you have in customer retention.
Laugh and learn
about e-mail abuse.
How to set personal
standards for professional growth.
This
eBook just $20
PLUS!
A FREE BONUS OFFER
A
free bonus copy of Patrick McGaughey's article on
"GRADUATING
GROUP EFFORT INTO TEAM EFFORT"
FREE
WITH ANY ORDER
Click here to order the Customer Service eBook.
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The Physics of Customer Service
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"Graduating Group Effort Into Team Effort"
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Copyright 2003 to 2008 - Patrick McGaughey, McGaughey Enterprises.net
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