| TARP Specialises in the measurement of customer satisfaction and loyalty. |
| Trendsource,_Inc_ Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports. |
| Learning_Journey,_Inc_ Solutions to help increase employee morale and give better customer service through communication and corporate culture. |
| Your_Customer_Ltd_ Specializing in customer service assessments and improvements. Details of services and processing. Contacts. |
| LMR_Associates Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and |
| Zero_Variance Provider of quality, compliance, and performance assurance services to the contact center industry. |
| Mark_Eppler_&_Associates Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. |
| Martrain_Ltd Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. |
| Measure-X Customer service and retention training and measurement. Includes testimonials and services. |
| M2S2_Communications Provides services focused on the telephony industry. Profile, events and contact information. |
| Myra_Golden_Seminars Keynotes, web based training and seminars designed with an emphasis on customer service improvement. |
| Optimum_Operating_Procedures_and_Services_Pty_Ltd Delivers training and reporting solutions, organizes mystery customers to evaluate resturant or pub staff. Also telesales and phone communication training. (Australia) |
| ADM_Investor_Services_International_Limited Offers a 24 hour pure client driven brokerage service. Quoting approximately 50 currencies spot, forward and emerging market NDF's. |
| Oriel_Training Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. |
| Peak_Perfomance_International_Pty_Ltd Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. |
| Aegon_Institutional_Markets_Inc_ Providing guaranteed investment products to institutional investors. |
| Securities_and_Futures_Authority_(SFA) UK regulatory body. |
| The_Physics_of_Customer_Service International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. |
| AJ_Willman_Partners_Business_Sales Professional broker for the sale of small to medium size businesses in Australia. |
| Power_Train Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. |
| Alliance_Investment_Management Offshore brokerage accounts and portfolio management services based in the Bahamas. |
| Arjent_Limited Providing investment products and brokerage for institutional, corporate and ordinary business investors. Specializing in US markets. |
| Professional_Edge Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism. |
| Progressive_Image Customer service skills, coaching and executive training. Includes testimonials and events. |
| B&R_Securities_Ltd_ Offering stock, futures trading and advisory services. Calgary, Alberta, Canada. |
| Rapid_Results Offers training covering customer service, sales, leadership, telephone skills. |
| DirectAccessTrader_com Professional access to the market for active traders and investors. International firm with offices in the U.S. and Europe. |
| Service_Quality_Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. |
| Donaldson_and_Co__Inc_ Directed brokerage specialists, a soft dollar and commission recapture broker dealer. |
| 1stCo_Business_Development Custom training solutions in customer service. |
| Finance_500,_Inc_ A registered broker dealer that provides investment products and financial services. |
| Alliance_Consulting_China_Ltd Offers investing consultation and evaluation services. |
| First_Pacific Australian stock and futures market news and commentary, commodities and currency. |
| Sterling_Consulting_Group,_Inc_ Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. |
| Amerigo_Corporate_Finance_Partners,_LLC Offers business valuation and funding solutions. Also provides assistance in Initial Public Offering (IPO), re-capitalization, merger and acquisition. |
| Great_Eastern_Securities_Inc_ Day trading stocks and options for traders and investors. |
| APEX_Financial_Solutions Offers investment, insurance, estate and tax planning services. |
| Guy_Butler Brokerage concentrating on researching and selling high yield illiquid bonds, equities and distressed bank debt. |
| SunShower_Learning Video-based training program to inspire positive attitudes in front-line customer service employees. |
| Blue_Collar_Dollar Common sense approach to money, a healthy debt free lifestyle, and a financially stable retirement. |
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Customer service training programs and consulting for relationship management, customer satisfaction, loyalty and happiness.
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"I have the customer service training tools you need
to get the edge in
customer relationship management!"
Are looking to motivate your team, advance your career, grow your profits or sharpen your customer focus? Would you like to increase referrals, lower turnover and build stronger customer relationships? If so, I can help. I’m JoAnna Brandi and I’ve been in the business of customer service, customer retention and customer loyalty for 17 years. I’m a keynote speaker and customer care workshop leader with passion, enthusiasm and a unique twist on customer service training - I'm an Authentic Happiness Coach who teaches that customer happiness and employee happiness are inseparable.
(Click here to see Welcome Message)
My company provides effective training programs and consulting for customer service and relationship management, increased customer satisfaction and loyalty, call center training, customer focused culture and customer and employee happiness.
THE PROBLEM: “AVERAGE” CUSTOMER SATISFACTION, RETENTION AND LOYALTY
Customer service is the cornerstone of a solid, thriving business. It costs six to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of an existing customer. Companies struggle to cut costs without realizing that customer attrition might be the single largest cost they have. Keeping customers happy has the same bottom line effect as cutting costs. Increase your customer retention by 5%, and you could increase your profits 25% to 100%. But you won’t get there by providing the same “average” service as everyone else.
THE CHALLENGE: KEEPING CUSTOMERS HAPPY AND LOYAL
The key to customer satisfaction, loyalty and retention is to consistently deliver a level of customer service that exceeds and even anticipates the customer's expectations for value.
Good customer relationship management entails thoughtful customer care and customer experience design. Customer satisfaction and loyalty are directly tied to the quality of your customer relationship management. The customer has to feel good about doing business with you. Companies looking to thrive in the 21st century are investing in customer service training programs, customer relationship management and call center training programs that sharpen their customer focus and build customer satisfaction, loyalty and retention with every experience.
THE SOLUTION: THE CUSTOMER CARE COACH®
In addition to my workshops and keynotes, I’m thrilled to offer you The Customer Care Coach®, a do-it-yourself e-mail based weekly customer service training and coaching program designed to teach managers and small business owners "The Art & Science of Exquisite Customer Care.sm“ Now you can bring me into your office "virtually" for a fraction of the cost of my management training fee.
This unique customer service training program supports today’s busy managers with lessons that require just 30 minutes a week. It is a convenient, low-cost management training program that meets the unique needs of those who are challenged with transforming their customer service and customer relationship management into a competitive advantage.
The Customer Care Coach® customer service training, customer relationship management and call center training programs are tailored to heighten and focus awareness and sensitivity to your clients' needs and enhancing the customer experience.
The Customer Care Coach® customer service training program teaches you how to build, inspire and motivate a team that is focused on customer care, customer loyalty and customer retention thereby creating profits.
Easy. Affordable. Effective.
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Saturday, October 11, 2008
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JoAnna's Blog
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