| Learning_Curve Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles. |
| TARP Specialises in the measurement of customer satisfaction and loyalty. |
| Trendsource,_Inc_ Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports. |
| Learning_Journey,_Inc_ Solutions to help increase employee morale and give better customer service through communication and corporate culture. |
| Your_Customer_Ltd_ Specializing in customer service assessments and improvements. Details of services and processing. Contacts. |
| LMR_Associates Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and |
| Zero_Variance Provider of quality, compliance, and performance assurance services to the contact center industry. |
| Mark_Eppler_&_Associates Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. |
| Martrain_Ltd Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. |
| Measure-X Customer service and retention training and measurement. Includes testimonials and services. |
| M2S2_Communications Provides services focused on the telephony industry. Profile, events and contact information. |
| Myra_Golden_Seminars Keynotes, web based training and seminars designed with an emphasis on customer service improvement. |
| Optimum_Operating_Procedures_and_Services_Pty_Ltd Delivers training and reporting solutions, organizes mystery customers to evaluate resturant or pub staff. Also telesales and phone communication training. (Australia) |
| ADM_Investor_Services_International_Limited Offers a 24 hour pure client driven brokerage service. Quoting approximately 50 currencies spot, forward and emerging market NDF's. |
| Oriel_Training Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. |
| Peak_Perfomance_International_Pty_Ltd Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. |
| Aegon_Institutional_Markets_Inc_ Providing guaranteed investment products to institutional investors. |
| Securities_and_Futures_Authority_(SFA) UK regulatory body. |
| The_Physics_of_Customer_Service International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. |
| AJ_Willman_Partners_Business_Sales Professional broker for the sale of small to medium size businesses in Australia. |
| Power_Train Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. |
| Alliance_Investment_Management Offshore brokerage accounts and portfolio management services based in the Bahamas. |
| Arjent_Limited Providing investment products and brokerage for institutional, corporate and ordinary business investors. Specializing in US markets. |
| Professional_Edge Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism. |
| Progressive_Image Customer service skills, coaching and executive training. Includes testimonials and events. |
| B&R_Securities_Ltd_ Offering stock, futures trading and advisory services. Calgary, Alberta, Canada. |
| Rapid_Results Offers training covering customer service, sales, leadership, telephone skills. |
| DirectAccessTrader_com Professional access to the market for active traders and investors. International firm with offices in the U.S. and Europe. |
| Service_Quality_Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. |
| Donaldson_and_Co__Inc_ Directed brokerage specialists, a soft dollar and commission recapture broker dealer. |
| 1stCo_Business_Development Custom training solutions in customer service. |
| Finance_500,_Inc_ A registered broker dealer that provides investment products and financial services. |
| Alliance_Consulting_China_Ltd Offers investing consultation and evaluation services. |
| First_Pacific Australian stock and futures market news and commentary, commodities and currency. |
| Sterling_Consulting_Group,_Inc_ Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. |
| Amerigo_Corporate_Finance_Partners,_LLC Offers business valuation and funding solutions. Also provides assistance in Initial Public Offering (IPO), re-capitalization, merger and acquisition. |
| Great_Eastern_Securities_Inc_ Day trading stocks and options for traders and investors. |
| APEX_Financial_Solutions Offers investment, insurance, estate and tax planning services. |
| Guy_Butler Brokerage concentrating on researching and selling high yield illiquid bonds, equities and distressed bank debt. |
| SunShower_Learning Video-based training program to inspire positive attitudes in front-line customer service employees. |
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Tell about a BAD customer experience.
Tell about a GOOD customer experience.
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Interaction Optimization
Looking for fast-track research? We've got that.
Looking for ongoing quality control? We have that too.
To give you an accurate picture of how your customers
perceive you, we work with a wide range of
methods (surveys, experience audits, interviews,
etc.) and measure satisfaction from multiple points of
view.
Tell us which aspects of customer satisfaction are most
important to you and we’ll prescribe the best ways to get you where you need to go.
Interaction Metrics' Product Options:
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Customer Satisfaction Unwrapped
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Who We Work With:
Our clients
range from small businesses to the largest fortune 500 companies,
and span Medical
Specialists, Medial Clinics, Banks, Investment Firms
Retailers, E-tailers, Consultants and Manufacturers.
Both B2B and Consumer companies
benefit from our innovative approach. Because our
product confers a competitive advantage, we
maintain privacy standards regarding client specifics.
However, when you contact us we will be delighted to
discuss the specific details of how particular clients have
used our process and seen their customer satisfaction levels soar.
Our Key Differentiator:
Much of the customer satisfaction industry takes a
"lightweight," generalist approach to measuring customer
satisfaction. Not us. Our heavyweight approach gives
you detailed, actionable information about how your customer
satisfaction rates and what you can do to create better,
more profitable relationships with your customers.
Go ahead:
Compare our
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satisfaction strategy
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and expertise with that of your current vendor.
Of course, if you simply want
overview
information, we have that too.
Demonstrating our commitment to
excellence in innovative branding, research, quality
control and customer experience design, Interaction
Metrics is a member of The American Marketing
Association (AMA), The Puget Sound Research Forum
(PSRF), The American Society for Quality and the
Computer-Human Interaction Forum (CHIFOO).
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At Interaction Metrics we are always up for
testing against any customer satisfaction program you
have in place.
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