| Roger_Rowett_and_Associates Focus on service evaluation and customer consultation. Specializes in care, education, and training. |
| Impact_Learning_Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance. |
| The_Service_Quality_Department Customer service consulting and training organization. |
| The_I_M_P_A_C_T__Training_Group,_Inc_ Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching. |
| ShopTalk Providing business solutions and strategies for organizations and clients about changing trends in the retail world. |
| Interaction_Metrics Customer service audit specialists. |
| JoAnna_Brandi_&_Company,_Inc_ Customer care training program for managers. |
| Snow_&_Associates Dedicated to information and training regarding customer service and leadership issues. |
| Jones_Associates Specializes in researching, preparing and delivering training programs |
| Support_Channel_Ltd_ Specialists in the topic and in customer management. List of services and contact information. |
| Kandan,_M_ Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management. |
| Synetro_Group,_LLC Offering consulting services aimed at customer experience for usability, and sales strategy. Company profile and contacts. |
| Learning_Curve Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles. |
| TARP Specialises in the measurement of customer satisfaction and loyalty. |
| Trendsource,_Inc_ Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports. |
| Learning_Journey,_Inc_ Solutions to help increase employee morale and give better customer service through communication and corporate culture. |
| Your_Customer_Ltd_ Specializing in customer service assessments and improvements. Details of services and processing. Contacts. |
| LMR_Associates Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and |
| Zero_Variance Provider of quality, compliance, and performance assurance services to the contact center industry. |
| Mark_Eppler_&_Associates Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. |
| Martrain_Ltd Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. |
| Measure-X Customer service and retention training and measurement. Includes testimonials and services. |
| M2S2_Communications Provides services focused on the telephony industry. Profile, events and contact information. |
| Myra_Golden_Seminars Keynotes, web based training and seminars designed with an emphasis on customer service improvement. |
| Optimum_Operating_Procedures_and_Services_Pty_Ltd Delivers training and reporting solutions, organizes mystery customers to evaluate resturant or pub staff. Also telesales and phone communication training. (Australia) |
| ADM_Investor_Services_International_Limited Offers a 24 hour pure client driven brokerage service. Quoting approximately 50 currencies spot, forward and emerging market NDF's. |
| Oriel_Training Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. |
| Peak_Perfomance_International_Pty_Ltd Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. |
| Aegon_Institutional_Markets_Inc_ Providing guaranteed investment products to institutional investors. |
| Securities_and_Futures_Authority_(SFA) UK regulatory body. |
| The_Physics_of_Customer_Service International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. |
| AJ_Willman_Partners_Business_Sales Professional broker for the sale of small to medium size businesses in Australia. |
| Power_Train Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. |
| Alliance_Investment_Management Offshore brokerage accounts and portfolio management services based in the Bahamas. |
| Arjent_Limited Providing investment products and brokerage for institutional, corporate and ordinary business investors. Specializing in US markets. |
| Professional_Edge Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism. |
| Progressive_Image Customer service skills, coaching and executive training. Includes testimonials and events. |
| B&R_Securities_Ltd_ Offering stock, futures trading and advisory services. Calgary, Alberta, Canada. |
| Rapid_Results Offers training covering customer service, sales, leadership, telephone skills. |
| DirectAccessTrader_com Professional access to the market for active traders and investors. International firm with offices in the U.S. and Europe. |
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Create a team that lives and breathes a philosophy of customer service first Improve the customer’s experience Engage your customers to create positive word-of-mouth Develop leadership strategies that encourage a customer-centric culture Determine which management’s actions are roadblocks to loyal customers Keep complaints from going higher and becoming costly and damaging "You took the time to understand our goals and objectives and through a variety of stories and experiences, you communicated ideas that will have a long term impact on how we run this organization." —Dan Walsh l AT&T 
