| Reviewit4u_com Provides service evaluations, online reviews, personal concierge services, and research. |
| GSL_Consulting Offering customer service training, specializing in retail and telephone training. Also mystery shopping services. |
| Roger_Rowett_and_Associates Focus on service evaluation and customer consultation. Specializes in care, education, and training. |
| Impact_Learning_Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance. |
| The_Service_Quality_Department Customer service consulting and training organization. |
| The_I_M_P_A_C_T__Training_Group,_Inc_ Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching. |
| ShopTalk Providing business solutions and strategies for organizations and clients about changing trends in the retail world. |
| Interaction_Metrics Customer service audit specialists. |
| JoAnna_Brandi_&_Company,_Inc_ Customer care training program for managers. |
| Snow_&_Associates Dedicated to information and training regarding customer service and leadership issues. |
| Jones_Associates Specializes in researching, preparing and delivering training programs |
| Support_Channel_Ltd_ Specialists in the topic and in customer management. List of services and contact information. |
| Kandan,_M_ Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management. |
| Synetro_Group,_LLC Offering consulting services aimed at customer experience for usability, and sales strategy. Company profile and contacts. |
| Learning_Curve Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles. |
| TARP Specialises in the measurement of customer satisfaction and loyalty. |
| Trendsource,_Inc_ Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports. |
| Learning_Journey,_Inc_ Solutions to help increase employee morale and give better customer service through communication and corporate culture. |
| Your_Customer_Ltd_ Specializing in customer service assessments and improvements. Details of services and processing. Contacts. |
| LMR_Associates Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and |
| Zero_Variance Provider of quality, compliance, and performance assurance services to the contact center industry. |
| Mark_Eppler_&_Associates Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. |
| Martrain_Ltd Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. |
| Measure-X Customer service and retention training and measurement. Includes testimonials and services. |
| M2S2_Communications Provides services focused on the telephony industry. Profile, events and contact information. |
| Myra_Golden_Seminars Keynotes, web based training and seminars designed with an emphasis on customer service improvement. |
| Optimum_Operating_Procedures_and_Services_Pty_Ltd Delivers training and reporting solutions, organizes mystery customers to evaluate resturant or pub staff. Also telesales and phone communication training. (Australia) |
| ADM_Investor_Services_International_Limited Offers a 24 hour pure client driven brokerage service. Quoting approximately 50 currencies spot, forward and emerging market NDF's. |
| Oriel_Training Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. |
| Peak_Perfomance_International_Pty_Ltd Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. |
| Aegon_Institutional_Markets_Inc_ Providing guaranteed investment products to institutional investors. |
| Securities_and_Futures_Authority_(SFA) UK regulatory body. |
| The_Physics_of_Customer_Service International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. |
| AJ_Willman_Partners_Business_Sales Professional broker for the sale of small to medium size businesses in Australia. |
| Power_Train Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. |
| Alliance_Investment_Management Offshore brokerage accounts and portfolio management services based in the Bahamas. |
| Arjent_Limited Providing investment products and brokerage for institutional, corporate and ordinary business investors. Specializing in US markets. |
| Professional_Edge Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism. |
| Progressive_Image Customer service skills, coaching and executive training. Includes testimonials and events. |
| B&R_Securities_Ltd_ Offering stock, futures trading and advisory services. Calgary, Alberta, Canada. |
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“Thanks,
Kelly! Everyone loves your
book!”
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inspiring, and instructive.”
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true pleasure to work with!”
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Books, CDs, DVDs, Training
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Communication, Customer Service, & Leadership Skills
Customer service
Management
Leadership
Communication skills
Team building
Email etiquette
Listening skills
Presentation skills
Behavior/personality
styles
Positive, professional
language
These products have been developed by
Kelly J. Watkins, MBA
In all 50 US states and
on all seven continents...
Kelly has
witnessed
communication mishaps & miracles and
experienced customer service that ranged from awesome to awful.
From the
souks of Marrakech, Morocco
To
the markets of Bangkok, Thailand
To the
science center of Pt. Lockroy, Antarctica
No Boring Books
here!
Tired of reading boring books
written by people in academics who don't know anything about
communication in the real world? The tools offered
here (books, CDs, learning systems, training guides,
tele-seminars . . .) are absolutely relevant to how you
communicate in the business and professional world.
These products are loaded with examples and interactive
exercises. No useless theory, here! You get all
the information you need to communicate more efficiently,
serve customers more profitably, & lead more effectively.
What is poor communication costing
your company?
Ñ
Here are the keys to a profitable business
Ñ
Ñ Communication
In every 40-hour work week,
14% of the time is wasted
(almost six hours per week) – due to poor communication
between staff and managers. Of all communication, 70
to 90% is misunderstood. As a busy manager, you simply
can't afford to lose that much time.
Learn the skills to be a more
effective communicator. And, make sure your
staff learns them, too!
Ñ
Customer Service
It costs 6 to 10 times more to obtain a new
customer than it does
to keep a current one. Don't work so hard.
Keep
your current customers
- by
communicating with them more effectively!
Click here to learn why ... and how to
exceed
expectations
Click here to learn these tips
and more
Question: Is good service memorable?
Answer: No!
Click here to
learn why ... and how to exceed expectations
Expressive
Concepts
1806 Oak Grove Drive New Albany, IN 47150
Phone: (812) 246-2424 Fax: (812) 246-5232
Email:
info@keepcustomers.com
©
Copyright 2001 Kelly J. Watkins
