| Gehegan_&_Associates Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, Cal |
| Parago,_Inc_ Design, development and management of customer service focused marketing programs. |
| Glasstap_Training_Services Developing People to support the business, using innovative learning styles mixing classroom and e-learning. |
| Reviewit4u_com Provides service evaluations, online reviews, personal concierge services, and research. |
| GSL_Consulting Offering customer service training, specializing in retail and telephone training. Also mystery shopping services. |
| Roger_Rowett_and_Associates Focus on service evaluation and customer consultation. Specializes in care, education, and training. |
| Impact_Learning_Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance. |
| The_Service_Quality_Department Customer service consulting and training organization. |
| The_I_M_P_A_C_T__Training_Group,_Inc_ Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching. |
| ShopTalk Providing business solutions and strategies for organizations and clients about changing trends in the retail world. |
| Interaction_Metrics Customer service audit specialists. |
| JoAnna_Brandi_&_Company,_Inc_ Customer care training program for managers. |
| Snow_&_Associates Dedicated to information and training regarding customer service and leadership issues. |
| Jones_Associates Specializes in researching, preparing and delivering training programs |
| Support_Channel_Ltd_ Specialists in the topic and in customer management. List of services and contact information. |
| Kandan,_M_ Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management. |
| Synetro_Group,_LLC Offering consulting services aimed at customer experience for usability, and sales strategy. Company profile and contacts. |
| Learning_Curve Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles. |
| TARP Specialises in the measurement of customer satisfaction and loyalty. |
| Trendsource,_Inc_ Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports. |
| Learning_Journey,_Inc_ Solutions to help increase employee morale and give better customer service through communication and corporate culture. |
| Your_Customer_Ltd_ Specializing in customer service assessments and improvements. Details of services and processing. Contacts. |
| LMR_Associates Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and |
| Zero_Variance Provider of quality, compliance, and performance assurance services to the contact center industry. |
| Mark_Eppler_&_Associates Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. |
| Martrain_Ltd Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. |
| Measure-X Customer service and retention training and measurement. Includes testimonials and services. |
| M2S2_Communications Provides services focused on the telephony industry. Profile, events and contact information. |
| Myra_Golden_Seminars Keynotes, web based training and seminars designed with an emphasis on customer service improvement. |
| Optimum_Operating_Procedures_and_Services_Pty_Ltd Delivers training and reporting solutions, organizes mystery customers to evaluate resturant or pub staff. Also telesales and phone communication training. (Australia) |
| ADM_Investor_Services_International_Limited Offers a 24 hour pure client driven brokerage service. Quoting approximately 50 currencies spot, forward and emerging market NDF's. |
| Oriel_Training Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. |
| Peak_Perfomance_International_Pty_Ltd Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. |
| Aegon_Institutional_Markets_Inc_ Providing guaranteed investment products to institutional investors. |
| Securities_and_Futures_Authority_(SFA) UK regulatory body. |
| The_Physics_of_Customer_Service International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. |
| AJ_Willman_Partners_Business_Sales Professional broker for the sale of small to medium size businesses in Australia. |
| Power_Train Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. |
| Alliance_Investment_Management Offshore brokerage accounts and portfolio management services based in the Bahamas. |
| Arjent_Limited Providing investment products and brokerage for institutional, corporate and ordinary business investors. Specializing in US markets. |
change text size ![[+]](http://www.<b>empathy</b>.co.uk//images/FONTPLUS.gif)
Home | Sitemap | Contact | ERIC Login
Empathy Prophet Invitation
To find out more about The Empathy ProphetTM Click here to buy & subscribe to this exclusive and limited publication.
ERIC
The Empathy Rating Index Company
Experience how it feels to be a customer, in our experiential town, Hardington. 
This is our "Fun Area" It contains video clips and images that demonstarte the good, the bad and the ugly of customer empathy...
And where profitable Customer Service comes firstHarding & Yorke are experts in measuring and improving Customer Experiences. Our aim is quite simple - to help you build and sustain great experiences for those who work for you, and with you. We provide a range of services to help you identify how you can provide truly world class sales and service delivery (this goes far further than simple Customer Satisfaction or Customer Service Measures).Most forward-thinking organisations recognise that their most important resource is human beings; those that have a colossal impact on the success and profitability of their businesses. So, at Harding & Yorke we have a passionate interest in people and their influence. Our unique combination of experience and insight stems from our involvement in a wide range of industry sectors, but all with a customer focus. Why choose Harding & Yorke?Our processes and methodologies are well established, offer proven results and are correlated with profit (ROCE). Our client testimonials speak for themselves!Our approach is five-fold: Measurement and BenchmarkingERIC Benchmarking Programmes™, In-depth analysis (Customer Empathy Audit™); Customer Interviews; Mystery Shopping; Focus Groups etc.Diagnostics / PlanningFacilitation; Workshops; Focus Groups; Competitive Analysis; Skills Accreditation; etc.Design / StrategyBlue Sky Thinking; Open Space Technology Events; Programme Design; Conference Speaking; etc.Implementation Coaching; Training; Workshops; Call Quality Measures; Interim Management; Support Services; MentoringOur Consultants and Solutions Teams work alongside you, combining your knowledge of your business with our experience and expertise in people development, strategy, process design and customer management. We can tailor our level of involvement to complement the skills you already have in-house. We want you to get the best value from your investment and we look to transfer to your people those skills we help develop. In this way you can become self-sufficient. Having said that, many of our clients do return to working with us, tapping into our wide range of skills and services, as they are faced with new challenges.
The Old Stables
Manor Farm
Appleford-on-Thames
Oxfordshire OX14 4PA
Tel: 01235 845 700
Fax: 01235 845 799
© 2006 - 2008 Harding & Yorke. All rights reserved
Registered in England, Company No. 5876446
Registered address as above. VAT No. 889 422 083
Site Design: Right Dynamic
_uacct = "UA-3206942-2";
urchinTracker();
