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Title: Customer Service/News and Media - CRMDirectory.com News, products, and tutorials for those interested in customer relationship management.
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Customer_Focus,_Inc_ On-site customer service training for service representatives. [more]
| CSM Journal, advice and information for customer service professionals. [more]
| CustomersFirst_ Assists companies in obtaining, analyzing, and responding to their customers' feedback. News, products and services, contacts. [more]
| Customer_Service_Review,_Inc_ Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. [more]
| Customer_Management_Community_(CMC) News, information, advice and best practice case studies. [more]
| EBI_Consulting Providing assessment and consulting services. learning room, press services. [more]
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| Related sites for http://www.crmdirectory.com |
| Customer_Service_University Provides customer service videos and training programs. Includes online ordering and contacts. | | Customer_Service_Group Resource for customer service, call center and helpdesk professionals. | | eLoyalty Management consulting, systems integration, and managed services company focused on optimizing customer interactions. | | Customer_Service_Works Provides training programs and consulting services. Public workshops, newsletter and contact details. | | Customer_Service_Point Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills. | | Eworkmarkets Specialized experts are found for technical field consulting, troubleshooting, research. | | CustomNet_Services Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. | | destinationCRM_com Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. | | eCRMGuide Customer relationship management and e-business news. | | The_Focus_Group Improving customer service and customer retention through surveys, focus groups, mystery shopping, website evaluations, competitive insight, guerrilla marketing, and sales and service coaching. | | Davina_D__Burke_Training_and_Consulting,_Inc_ An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel. | | eCustomerServiceWorld_com Articles, case studies and white papers as well as news, information, advice and jobs. | | GCCRM Offers customer relationship management evaluation services. Case studies, training programs and links to resources. | | European_Centre_for_Customer_Strategies_(ECCS) Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools. | | Hamilton_Contact_Center_Services 24/7 contact center providing inbound, outbound, and e-contact services. Specializing in sales, tech support, and customer service. | | Dionco_Inc_ A retail consulting firm specializing in retail selling skills and customer service skills. | | Orange_County_Business_Journal The source for local business news and information. | | Harding_&_Yorke_Group_Plc Provides loyalty, empathy and customer relationship solutions. Company mission, list of clients and contact information. | | Outsourcing_CRM Case studies and best practices focused on customer relationship management. | | Expressive_Concepts Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. | | Keep_Customers Informative site dedicated to keeping current customers. | | The_WOW!_Awards Recognise those companies that go further and deliver awesome service. | | Ford,_Lisa Speaks on customer service topics including managing, hiring and training. Audio, video and books available. | | NRS_Corporation Contains information on customer satisfaction research, employee, trade and supplier feedback, and sales generation services. | | Gehegan_&_Associates Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, Cal | | Parago,_Inc_ Design, development and management of customer service focused marketing programs. | | Glasstap_Training_Services Developing People to support the business, using innovative learning styles mixing classroom and e-learning. | | Reviewit4u_com Provides service evaluations, online reviews, personal concierge services, and research. | | GSL_Consulting Offering customer service training, specializing in retail and telephone training. Also mystery shopping services. | | Roger_Rowett_and_Associates Focus on service evaluation and customer consultation. Specializes in care, education, and training. | | Impact_Learning_Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance. | | The_Service_Quality_Department Customer service consulting and training organization. | | The_I_M_P_A_C_T__Training_Group,_Inc_ Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching. | | ShopTalk Providing business solutions and strategies for organizations and clients about changing trends in the retail world. | | Interaction_Metrics Customer service audit specialists. | | JoAnna_Brandi_&_Company,_Inc_ Customer care training program for managers. | | Snow_&_Associates Dedicated to information and training regarding customer service and leadership issues. | | Jones_Associates Specializes in researching, preparing and delivering training programs | | Support_Channel_Ltd_ Specialists in the topic and in customer management. List of services and contact information. | | Kandan,_M_ Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management. |
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Popular CRM Articles About CRM Directory What is CRM? Davidson Companies Selects CDC Software’s Pivotal CRM Privacy Statement Military Order of the Purple Heart Service Foundation Completes First Call Center Agent Training Pro ETI Announces Next Generation Data Quality Tools
window.addEvent('domready', function() { var rotator = new RokNewsRotator('news-rotator', { delay: 5000, duration: 800, corners: false, autoplay: true }); });  The 2009-2014 World Outlook for Customer Relationship Management (CRM) Support and Services Report
The 2009-2014 World Outlook for Customer Relationship Management (CRM) Support and Services Report is Now Available
DUBLIN, Ireland--Research and Markets (http://www.researchandmarkets.c... To Capitalize on Opportunities and to Thwart Competition Insurers Must Become Customer Centric DUBLIN, Ireland--Research and Markets has announced the addition of “Customer Relationship Management Software Spending through 2012 in Insurance Western Europe (Databook)” to their offeri... Challenges for Business Process Management is Depicted in the Report Building End-to-End Process Sol
Research and Markets has announced the addition of Business Process Management: Building End-to-end Process Solutions for the Agile Business to their offering.
While most technolo... Introductory Guide to the Concept of Customer Data Integration
This book is an introductory guide to the concept of customer data integration for people who have skimmed the edges of integrated customer data, but have not yet tackled the issue head-on
...  Transera Receives 2007 Product of the Year Award
Transera’s Seratel Honored for Outstanding Contact Center Technology Innovation
SUNNYVALE, Calif.--Transera announced today that INTERNET TELEPHONY magazine and Customer Interaction Solut...
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RokMN.settings['section-1'] = 15; Move Display 0 | 5 | 10 | 15 Stories Top CRM News Topics Top Story Other Stories CRM Industry News Latest Product News Latest Editorials CRM Deployment Stories CRM Case Studies Awards Partnerships Recent CRM Reports SugarCRM Announces SugarCon 2009 SugarCRM Announces SugarCon 2009
Global Customer and Developer Conference Unites CRM Leaders in San Francisco, Calif., February 2-4, 2009
SugarCon 2009
CUPERTINO, Calif.--SugarCRM,... ExactTarget Arms Email Marketers With “Ten Things Your C-Suite Must Know About Email Now” ExactTarget Arms Email Marketers With “Ten Things Your C-Suite Must Know About Email Now”
Executive Alert Whitepaper Identifies C-level Education as the Key to Email Marketing Success... Research and Markets: Software-as-a-Service in APAC - The Momentum Continues Research and Markets: Software-as-a-Service in APAC - The Momentum Continues
DUBLIN, Ireland--Research and Markets (http://www.researchandmarkets.com/research/3a88b5/softwareasaserv) has announced... Jigsaw for Oracle® CRM On Demand Launches to Deliver Easy Access for Oracle Customers to Online Busi Jigsaw for Oracle® CRM On Demand Launches to Deliver Easy Access for Oracle Customers to Online Business Contact and Company Directory
SAN MATEO, Calif.--Businesses using Oracle® CRM... Open Solutions Expands Strategic Relationship with CNS to Deliver Extensive Electronic Funds Transfe Open Solutions Expands Strategic Relationship with CNS to Deliver Extensive Electronic Funds Transfer Capabilities
CNS to provide comprehensive ATM, debit transaction processing and risk management... VAI Targets Central American Market with Addition of New Channel Partner Convio Announces Innovator Award Recipients at 3rd Annual Convio Client Summit Financial Advisors Simplify, Systemize and Increase Production With smarshCRM IntApp and EIM International Announce Software Reseller Agreement Convio CEO Shares Nonprofit Technology Insight at Summit 2008 Convio and Charity Dynamics Help Austin Affiliate of Susan G. Komen for the Cure® Tap the Power of S Ntractive Offers Special Holiday Price for Mac CRM: Elements SBM at $49.95 per User Customer Service, Not Price, Remains Top Cause of Customer Churn, Accenture Study Finds Aestiva Adds Full-Featured RFQ Software to Product Lineup Add Web Office Suite and Online Document Collaboration Functionality to Your Existing Groupware, ERP RokMN.settings['section-10'] = 10; Move Display 0 | 5 | 10 | 15 Stories CRM Product News Topics Top Story Other Stories products F5 Helps Customers Enhance the Value of Oracle’s Siebel CRM Application Deployments F5 Helps Customers Enhance the Value of Oracle’s Siebel CRM Application Deployments
Integration of F5 and Oracle technologies helps increase user productivity and reduces deployment time and... Birst Launched as First On-Demand, Automated Business Intelligence Solution Birst Launched as First On-Demand, Automated Business Intelligence Solution
Fast, Flexible Analysis Now Easily Available for Customers Large and Small - with Accounts Starting at Free
SAN... Data Input into a Single Application Can Now Propagate to Multiple Applications in the Enterprise - Data Input into a Single Application Can Now Propagate to Multiple Applications in the Enterprise - a New Feature Available from Iontas
AUSTIN, Texas & LETTERKENNY, Ireland--Building on... FrontRange Solutions Launches Dynamic Service Management Integration with Centennial Discovery 8.0 FrontRange Solutions Launches Dynamic Service Management Integration with Centennial Discovery 8.0
Centennial Discovery 8.0 Integrates Market-Leading IT Audit with ITSM, Client Lifecycle and Help... Convio Announces General Availability and Free Trial of Common Ground™ Constituent Relationship Mana Convio Announces General Availability and Free Trial of Common Ground™ Constituent Relationship Management Solution for Nonprofits
Ground-breaking Application Meets Nonprofit Demand for Simplicity,... LeadLife Solutions Launches with Focus on Marketing Automation Space Compiere Supports Google Chrome Browser CustomerLink Expands CRM Offering Into Canada Harland Financial Solutions Announces New Customer Relationship Management Offering with Touché® CRM Boardwalktech Announces Patented Collaborative Spreadsheet Database Released on Salesforce.com Exact Software Announces Release of Exact Event Manager 7.5 DataSea Releases "DataFusion": Productivity Add-in for Salesforce.com SugarCRM Announces Sugar 5.1 General Availability Sway, Inc.: Shoutlet® Social Media Marketing Application Now Available on the Force.com New InvisibleCRM’s Outlook Integration Product for Amdocs CES – CRM 7.5 RokMN.settings['section-7'] = 5; Move Display 0 | 5 | 10 | 15 Stories People News Topics Top Story Other Stories People in the news WideOrbit Welcomes Angela Bandlow as Chief Marketing Officer WideOrbit Welcomes Angela Bandlow as Chief Marketing Officer
SAN FRANCISCO--WideOrbit Inc. is pleased to announce that Angela Bandlow has joined the company as Chief Marketing Officer. As part... InsightExpress Announces Two New Appointments to Its Digital Media Measurement Analytics Team InsightExpress Announces Two New Appointments to Its Digital Media Measurement Analytics Team
STAMFORD, Conn.--InsightExpress, a leading digital marketing research firm, announced today the... VAI Names Joseph DeBella to Lead Global Growth Initiatives VAI Names Joseph DeBella to Lead Global Growth Initiatives
Former IBM Executive Brings Firm Extensive Mid-Market Enterprise Experience
RONKONKOMA, N.Y.--VAI (Vormittag Associates, Inc.)... Open Solutions Names Accomplished Senior-Level Executive Stephen J. Cameron to New Role of Company Open Solutions Names Accomplished Senior-Level Executive Stephen J. Cameron to New Role of Company President
Innovative Financial Services Provider Appoints Technical and Operational Expert to... TopSchool Adds Key University Veterans to Management Team TopSchool Adds Key University Veterans to Management Team
Anthony Hill, Former CIO at Golden Gate University, Joins TopSchool as Chief Technology Officer
DENVER--TopSchool, a leading... Emergence Capital Names Richard Yanowitch as Venture Partner James T. Richardson Appointed to Epicor Board of Directors Etelos Announces Departure of CEO Jeffrey L. Garon and the Appointment of a New Member to its Board VizSeek Names Bob Harrington VP of Marketing InvisibleCRM Expands Senior Management Team to Drive Company’s Growth Merkle Hires Chris Crayner as Senior Vice President, Customer Management Strategy Dow Jones Taps Industry Veteran to Lead Business and Relationship Intelligence Global Sales Team Aspect Software Names Executive Vice President of Global Professional Services Etelos, Inc. Elects Two New Members to Its Board of Directors Customer Effective Senior Consultant Joel Lindstrom Named Microsoft MVP RokMN.settings['section-6'] = 10; Move Display 0 | 5 | 10 | 15 Stories Deployment Announcements Topics Top Story Other Stories deployment Redtail Selects Birst as Partner for Advanced Analytics Redtail Selects Birst as Partner for Advanced Analytics
On-Demand BI Solution Uses Redtail Data to Deliver Fast, Flexible Analysis and Reporting to Redtail’s CRM Customers
SAN... Global Maritime Enterprise Selects IFS Applications Global Maritime Enterprise Selects IFS Applications
SCHAUMBURG, Ill.--IFS, the global enterprise applications company, announced today that SMIT Internationale N.V., active in the maritime... iCongo E-Commerce Solution to Power New Customer Channel for PUMA North America iCongo E-Commerce Solution to Power New Customer Channel for PUMA North America
MONTREAL--iCongo Inc., the North American leading provider of e-commerce and cross-channel systems, announced... Verticals onDemand and Exploria SPS Integrate Best-in-Class Applications to Deliver Landmark CRM/CLM Verticals onDemand and Exploria SPS Integrate Best-in-Class Applications to Deliver Landmark CRM/CLM Solution for the Life Sciences Industry
Industry Leaders Partner to Break Down the Walls Between... Knoa End-User Experience Management Helps Shred-it Further Optimize Performance of SAP CRM Knoa End-User Experience Management Helps Shred-it Further Optimize Performance of SAP CRM and the People Who Use It
NEW YORK--Knoa, a leading provider of end-user experience and performance management... New Jersey Transit Deploys Saaspoint Mobile Field Scheduler via Salesforce.com’s App Exchange FORIX Integrates Sales Leads Ordering Powered by USADATA to its PrintBridge Software Zoho Welcomes Prestige Home Automation as One Millionth User Vaultus Mobile Technologies Mobilizes Genzyme’s CRM System Montage Hotels & Resorts Taps BrightDoor for Unique Lead Generation and Advanced CRM at Laguna Beach Hire a Hero Enlists Salesforce.com and XAware to Assist Veterans Carestream Health Deploys BigMachines to Enhance Sales Efficiency Reed Smith Builds Knowledge Management Solution on Recommind Technology VAI S2K Enterprise Portal Goes Live at Joshen Paper & Packaging OutSystems Accelerates Hyperion Therapeutics’ Go-to-Market
Welcome to the Community for Customer Relationship Management! Written by Don Panek
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Registering with CRM Directory also enables you to interact with the site. We're always looking for writers who are willing to submit articles and content in exchange for by-lined credit.
Registered members can also submit company profiles in our buyer's guide directory of CRM products and services, as well as submit events in our event calendar.
Members of CRM Directory can also participate in the CRM discussion forums.
We value your thoughts and feedback on the site and hope you'll drop us an email to let us know what we can do to improve the service we provide.
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