| Customer_Service_Review,_Inc_ Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. |
| Customer_Management_Community_(CMC) News, information, advice and best practice case studies. |
| EBI_Consulting Providing assessment and consulting services. learning room, press services. |
| Customer_Service_University Provides customer service videos and training programs. Includes online ordering and contacts. |
| Customer_Service_Group Resource for customer service, call center and helpdesk professionals. |
| eLoyalty Management consulting, systems integration, and managed services company focused on optimizing customer interactions. |
| Customer_Service_Works Provides training programs and consulting services. Public workshops, newsletter and contact details. |
| Customer_Service_Point Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills. |
| Eworkmarkets Specialized experts are found for technical field consulting, troubleshooting, research. |
| CustomNet_Services Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. |
| destinationCRM_com Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. |
| eCRMGuide Customer relationship management and e-business news. |
| The_Focus_Group Improving customer service and customer retention through surveys, focus groups, mystery shopping, website evaluations, competitive insight, guerrilla marketing, and sales and service coaching. |
| Davina_D__Burke_Training_and_Consulting,_Inc_ An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel. |
| eCustomerServiceWorld_com Articles, case studies and white papers as well as news, information, advice and jobs. |
| GCCRM Offers customer relationship management evaluation services. Case studies, training programs and links to resources. |
| European_Centre_for_Customer_Strategies_(ECCS) Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools. |
| Hamilton_Contact_Center_Services 24/7 contact center providing inbound, outbound, and e-contact services. Specializing in sales, tech support, and customer service. |
| Dionco_Inc_ A retail consulting firm specializing in retail selling skills and customer service skills. |
| Orange_County_Business_Journal The source for local business news and information. |
| Harding_&_Yorke_Group_Plc Provides loyalty, empathy and customer relationship solutions. Company mission, list of clients and contact information. |
| Outsourcing_CRM Case studies and best practices focused on customer relationship management. |
| Expressive_Concepts Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. |
| Keep_Customers Informative site dedicated to keeping current customers. |
| The_WOW!_Awards Recognise those companies that go further and deliver awesome service. |
| Ford,_Lisa Speaks on customer service topics including managing, hiring and training. Audio, video and books available. |
| NRS_Corporation Contains information on customer satisfaction research, employee, trade and supplier feedback, and sales generation services. |
| Gehegan_&_Associates Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, Cal |
| Parago,_Inc_ Design, development and management of customer service focused marketing programs. |
| Glasstap_Training_Services Developing People to support the business, using innovative learning styles mixing classroom and e-learning. |
| Reviewit4u_com Provides service evaluations, online reviews, personal concierge services, and research. |
| GSL_Consulting Offering customer service training, specializing in retail and telephone training. Also mystery shopping services. |
| Roger_Rowett_and_Associates Focus on service evaluation and customer consultation. Specializes in care, education, and training. |
| Impact_Learning_Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance. |
| The_Service_Quality_Department Customer service consulting and training organization. |
| The_I_M_P_A_C_T__Training_Group,_Inc_ Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching. |
| ShopTalk Providing business solutions and strategies for organizations and clients about changing trends in the retail world. |
| Interaction_Metrics Customer service audit specialists. |
| JoAnna_Brandi_&_Company,_Inc_ Customer care training program for managers. |
| Snow_&_Associates Dedicated to information and training regarding customer service and leadership issues. |
Customer Care Training and Consulting “Serious About Service Delivery” 
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You have entered this Website for a reason. You might be looking for a customer service/care training programme for your company or perhaps a course to assist your managers and employees develop effective relationships with one another .The first questions that we always ask a potential customer is “why did you contact our company” and “do you really know what type of training programme you require”. In most instances our clients know they have a problem with their service but don’t know how to source the right product to suit their needs. Customer Care Training and Consulting has developed a number of courses focused to a large extent on effective quality management practices in your service environment. You cannot service your customers effectively if you are not quality aware. Over fifty per cent of our course content is focused on understanding quality and developing a quality culture in your company. We provide a complete solution to your customer service/care needs. We will assist you in implementing a quality management function as well as provide you with the necessary training to transform your employees into quality orientated individuals. Visit our training page for courses on offer as well as our consulting page for our consulting services. Site best viewed 1024 x 768 Any comment or query must be sent to the webmaster All information contained herein cannot and will not be redistributed, copied or sold. Customer Care Training and Consulting shall not be held responsible and disclaims liability for any loss, liability, damage or expense of any nature whatsoever as a result of, or may be linked to, directly or indirectly, to it's employee's, staff, website as the use thereof and it's services provided 
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