| CSM Journal, advice and information for customer service professionals. |
| CustomersFirst_ Assists companies in obtaining, analyzing, and responding to their customers' feedback. News, products and services, contacts. |
| Customer_Service_Review,_Inc_ Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. |
| Customer_Management_Community_(CMC) News, information, advice and best practice case studies. |
| EBI_Consulting Providing assessment and consulting services. learning room, press services. |
| Customer_Service_University Provides customer service videos and training programs. Includes online ordering and contacts. |
| Customer_Service_Group Resource for customer service, call center and helpdesk professionals. |
| eLoyalty Management consulting, systems integration, and managed services company focused on optimizing customer interactions. |
| Customer_Service_Works Provides training programs and consulting services. Public workshops, newsletter and contact details. |
| Customer_Service_Point Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills. |
| Eworkmarkets Specialized experts are found for technical field consulting, troubleshooting, research. |
| CustomNet_Services Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. |
| destinationCRM_com Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. |
| eCRMGuide Customer relationship management and e-business news. |
| The_Focus_Group Improving customer service and customer retention through surveys, focus groups, mystery shopping, website evaluations, competitive insight, guerrilla marketing, and sales and service coaching. |
| Davina_D__Burke_Training_and_Consulting,_Inc_ An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel. |
| eCustomerServiceWorld_com Articles, case studies and white papers as well as news, information, advice and jobs. |
| GCCRM Offers customer relationship management evaluation services. Case studies, training programs and links to resources. |
| European_Centre_for_Customer_Strategies_(ECCS) Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools. |
| Hamilton_Contact_Center_Services 24/7 contact center providing inbound, outbound, and e-contact services. Specializing in sales, tech support, and customer service. |
| Dionco_Inc_ A retail consulting firm specializing in retail selling skills and customer service skills. |
| Orange_County_Business_Journal The source for local business news and information. |
| Harding_&_Yorke_Group_Plc Provides loyalty, empathy and customer relationship solutions. Company mission, list of clients and contact information. |
| Outsourcing_CRM Case studies and best practices focused on customer relationship management. |
| Expressive_Concepts Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. |
| Keep_Customers Informative site dedicated to keeping current customers. |
| The_WOW!_Awards Recognise those companies that go further and deliver awesome service. |
| Ford,_Lisa Speaks on customer service topics including managing, hiring and training. Audio, video and books available. |
| NRS_Corporation Contains information on customer satisfaction research, employee, trade and supplier feedback, and sales generation services. |
| Gehegan_&_Associates Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, Cal |
| Parago,_Inc_ Design, development and management of customer service focused marketing programs. |
| Glasstap_Training_Services Developing People to support the business, using innovative learning styles mixing classroom and e-learning. |
| Reviewit4u_com Provides service evaluations, online reviews, personal concierge services, and research. |
| GSL_Consulting Offering customer service training, specializing in retail and telephone training. Also mystery shopping services. |
| Roger_Rowett_and_Associates Focus on service evaluation and customer consultation. Specializes in care, education, and training. |
| Impact_Learning_Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance. |
| The_Service_Quality_Department Customer service consulting and training organization. |
| The_I_M_P_A_C_T__Training_Group,_Inc_ Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching. |
| ShopTalk Providing business solutions and strategies for organizations and clients about changing trends in the retail world. |
| Interaction_Metrics Customer service audit specialists. |
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• Speaker • Trainer • Consultant • Coach • Facilitator • Emcee 
Poor communication costs your organization money, frustrates your customers and strains employee relations. Poor service jams your help desk and call center queues, tests customer loyalty and hand delivers clients to your competitors. Poor sales costs your company market share and shrinks your bottom line. How can you afford business as usual? More sales, better service and clearer communication form the cornerstone of Craig Harrison's Expressions of Excellence!™ Craig's impact is immediate: under his tutelage, clients deliver stellar customer service, work effectively as a team, step into their leadership, sell more powerfully and communicate for success with colleagues, customers and the world-at-large. As a Clear and Confident Communicator you: Expand Your Sphere of Influence Build New and Lasting Relationships Vault Ahead of Your Competition Create A Service Advantage for Your Company When You Sharpen Customer Service Skills You: Strengthen Customer Allegiance and Loyalty Attract New Customers Through Your Reputation Become Service Leaders in your Industry Improve Internal Morale Craig's Communication and Customer Service keynotes and trainings, coaching, consulting, learning tools and articles instill confidence in you, imparting successful strategies for aspiring and achieving success! Craig's Storytelling, Humor and ability to generate warmth with your audience, employees and constituents ensures success. Craig's references attest to his success! "The skilled communicator opens doors, builds new relationships, serves others effectively, and enhances one's own leadership." — Craig Harrison You've read about him in the Wall Street Journal, Business Week, Financial Times, Selling Power and the Orange County Register, heard him on BBC Radio, read his columns and articles in the San Francisco Chronicle, Executive Excellence, Support World, Transaction World Magazine, Customer Service Newsletter, The Toastmaster and the Customer Communicator, and heard him on radio and on-line. It's time you hear him live! Search Craig's site for terms and words such as elevator speech, cold calls, customer service, teambuilding, retention, Confidence, China, humor, client list, NSA, Toastmasters, LaughLovers, Storytelling, etc. 
Read about Craig's NSA involvement; download his past program handouts 2004-05 President, National Speakers Association — Northern California Chapter 
Click Graphic above to receive Craig's Free Monthly E-Zine on Customer Service & Communication Skill Building. REFUND POLICY We endeavor to deliver quality products providing you complete satisfaction. On occasion we fall short. If you are dissatisfied with any hard copy product (book, CD, report, booklet, book) our 10-day refund policy will refund credit or cash paid. There are no refunds on e-products. 
Vice Chair, Storytelling Assoc. of Alta California 
To schedule an engagement, contact Craig by email: craig@expressionsofexcellence.com or by phone: (888) 450-0664. Subscribe to Expressions of Excellence™ Craig's Free Monthly E-Zine on Customer Service & Communication Skill Building. 