| The_Customer_Champion_Institute Provides consulting, training, and publication services to improve customer relationships and loyalty. |
| Customer_Transformations_Ltd_ Consultants in sales and customer services. |
| CRMDirectory_com News, products, and tutorials for those interested in customer relationship management. |
| Customer_Focus,_Inc_ On-site customer service training for service representatives. |
| CSM Journal, advice and information for customer service professionals. |
| CustomersFirst_ Assists companies in obtaining, analyzing, and responding to their customers' feedback. News, products and services, contacts. |
| Customer_Service_Review,_Inc_ Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. |
| Customer_Management_Community_(CMC) News, information, advice and best practice case studies. |
| EBI_Consulting Providing assessment and consulting services. learning room, press services. |
| Customer_Service_University Provides customer service videos and training programs. Includes online ordering and contacts. |
| Customer_Service_Group Resource for customer service, call center and helpdesk professionals. |
| eLoyalty Management consulting, systems integration, and managed services company focused on optimizing customer interactions. |
| Customer_Service_Works Provides training programs and consulting services. Public workshops, newsletter and contact details. |
| Customer_Service_Point Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills. |
| Eworkmarkets Specialized experts are found for technical field consulting, troubleshooting, research. |
| CustomNet_Services Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. |
| destinationCRM_com Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. |
| eCRMGuide Customer relationship management and e-business news. |
| The_Focus_Group Improving customer service and customer retention through surveys, focus groups, mystery shopping, website evaluations, competitive insight, guerrilla marketing, and sales and service coaching. |
| Davina_D__Burke_Training_and_Consulting,_Inc_ An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel. |
| eCustomerServiceWorld_com Articles, case studies and white papers as well as news, information, advice and jobs. |
| GCCRM Offers customer relationship management evaluation services. Case studies, training programs and links to resources. |
| European_Centre_for_Customer_Strategies_(ECCS) Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools. |
| Hamilton_Contact_Center_Services 24/7 contact center providing inbound, outbound, and e-contact services. Specializing in sales, tech support, and customer service. |
| Dionco_Inc_ A retail consulting firm specializing in retail selling skills and customer service skills. |
| Orange_County_Business_Journal The source for local business news and information. |
| Harding_&_Yorke_Group_Plc Provides loyalty, empathy and customer relationship solutions. Company mission, list of clients and contact information. |
| Outsourcing_CRM Case studies and best practices focused on customer relationship management. |
| Expressive_Concepts Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. |
| Keep_Customers Informative site dedicated to keeping current customers. |
| The_WOW!_Awards Recognise those companies that go further and deliver awesome service. |
| Ford,_Lisa Speaks on customer service topics including managing, hiring and training. Audio, video and books available. |
| NRS_Corporation Contains information on customer satisfaction research, employee, trade and supplier feedback, and sales generation services. |
| Gehegan_&_Associates Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, Cal |
| Parago,_Inc_ Design, development and management of customer service focused marketing programs. |
| Glasstap_Training_Services Developing People to support the business, using innovative learning styles mixing classroom and e-learning. |
| Reviewit4u_com Provides service evaluations, online reviews, personal concierge services, and research. |
| GSL_Consulting Offering customer service training, specializing in retail and telephone training. Also mystery shopping services. |
| Roger_Rowett_and_Associates Focus on service evaluation and customer consultation. Specializes in care, education, and training. |
| Impact_Learning_Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance. |
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Overview of ContactPoint ContactPoint Training What is Maculon? 
Make Real Contact, Get Real Results With High-Impact Sales Training Consulting From ContactPoint. Zero in on the most vital point of every sales presentation - the moment when your employees and your customers make contact. Will your representative clinch the sale? Or will it slip away? At ContactPoint, our experienced customer service and sales training professionals teach you how to ensure success at this critical point. Empower your employees to pinpoint customer needs and improve closure. Enable them to think strategically. Maintain focus. Minimize stress. As a recognized leader in sales skill training programs, we offer the latest and most effective techniques. The result? Your staff instinctively projects a much more confident, knowledgeable attitude - and gains the valuable trust of customers. Arm your team with advanced techniques to handle every personality type. Whether you need help with training , monitoring, or coaching - or a combination of all three - you'll enjoy overwhelming success when you contact professionals who get right to the point. Our comprehensive services include: Training - Achieve full participation and lasting results, thanks to our dynamic interactive techniques. Monitoring - Review and assess employees on the job, with our exclusive, patented technology. Coaching - Reinforce learned skills with the help of effective internal coaches and mentors. Click here for more about our Sales-Driven Call Center Training Tools & Customer Service Consultants. Score Points With Our Winning Sales Skill Training Programs. Face the competition head on. Then take a giant leap forward. Using our patented, proprietary technology, we'll help your team sell more successfully - and more effectively - than your competitors. Learn exactly how your employees interact with customers through our virtual call center. Don't settle for often-manipulated "shopping calls." Allow us to train your staff using actual employee / customer interactions, and discover the measurable results that come from real contact. Because our virtual call center stores information at a central off-site location, you'll be able to access employee scores and recorded coaching sessions any time you need them - 24 / 7. Gain insight into your team's strengths and weaknesses, and prepare yourself for dramatic changes. By partnering with ContactPoint , you will: Learn how your employees interact with customers Achieve a better understanding of your customers' needs Improve communications between employees and customers Increase employee accountability on the job Click here for more about our Successful Sales Force Training & Marketing Programs. Get closer to your staff, and see how powerful sales training consulting can impact your bottom line with the high-touch services at ContactPoint. Give us a call toll-free at 1-866-468-0900, email us at info@maculon.com - or click here to fill out our Online Request Form. 
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