| Craig_Harrison\'s_Expressions_of_Excellence Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets. |
| CRM_Today Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles. |
| Customer_Care_Training_and_Consulting Offering online and classroom based customer care training and consulting services. List of products, profile and contacts. |
| The_Customer_Champion_Institute Provides consulting, training, and publication services to improve customer relationships and loyalty. |
| Customer_Transformations_Ltd_ Consultants in sales and customer services. |
| CRMDirectory_com News, products, and tutorials for those interested in customer relationship management. |
| Customer_Focus,_Inc_ On-site customer service training for service representatives. |
| CSM Journal, advice and information for customer service professionals. |
| CustomersFirst_ Assists companies in obtaining, analyzing, and responding to their customers' feedback. News, products and services, contacts. |
| Customer_Service_Review,_Inc_ Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. |
| Customer_Management_Community_(CMC) News, information, advice and best practice case studies. |
| EBI_Consulting Providing assessment and consulting services. learning room, press services. |
| Customer_Service_University Provides customer service videos and training programs. Includes online ordering and contacts. |
| Customer_Service_Group Resource for customer service, call center and helpdesk professionals. |
| eLoyalty Management consulting, systems integration, and managed services company focused on optimizing customer interactions. |
| Customer_Service_Works Provides training programs and consulting services. Public workshops, newsletter and contact details. |
| Customer_Service_Point Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills. |
| Eworkmarkets Specialized experts are found for technical field consulting, troubleshooting, research. |
| CustomNet_Services Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. |
| destinationCRM_com Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. |
| eCRMGuide Customer relationship management and e-business news. |
| The_Focus_Group Improving customer service and customer retention through surveys, focus groups, mystery shopping, website evaluations, competitive insight, guerrilla marketing, and sales and service coaching. |
| Davina_D__Burke_Training_and_Consulting,_Inc_ An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel. |
| eCustomerServiceWorld_com Articles, case studies and white papers as well as news, information, advice and jobs. |
| GCCRM Offers customer relationship management evaluation services. Case studies, training programs and links to resources. |
| European_Centre_for_Customer_Strategies_(ECCS) Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools. |
| Hamilton_Contact_Center_Services 24/7 contact center providing inbound, outbound, and e-contact services. Specializing in sales, tech support, and customer service. |
| Dionco_Inc_ A retail consulting firm specializing in retail selling skills and customer service skills. |
| Orange_County_Business_Journal The source for local business news and information. |
| Harding_&_Yorke_Group_Plc Provides loyalty, empathy and customer relationship solutions. Company mission, list of clients and contact information. |
| Outsourcing_CRM Case studies and best practices focused on customer relationship management. |
| Expressive_Concepts Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. |
| Keep_Customers Informative site dedicated to keeping current customers. |
| The_WOW!_Awards Recognise those companies that go further and deliver awesome service. |
| Ford,_Lisa Speaks on customer service topics including managing, hiring and training. Audio, video and books available. |
| NRS_Corporation Contains information on customer satisfaction research, employee, trade and supplier feedback, and sales generation services. |
| Gehegan_&_Associates Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, Cal |
| Parago,_Inc_ Design, development and management of customer service focused marketing programs. |
| Glasstap_Training_Services Developing People to support the business, using innovative learning styles mixing classroom and e-learning. |
| Reviewit4u_com Provides service evaluations, online reviews, personal concierge services, and research. |
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"I have found Cape Consulting to
be a great company to use and work with. I have used their
services for several years now and will continue to do so.
The professionalism and attention to detail is consistent
and a real credit to them. Their services come highly recommended
from me and they have proven to be a great asset to what I
do with Pitcher & Piano's Academy programme."
Jon Lewis, Training and Recruitment Manager,
Pitcher & Piano
Click
here for more clients' comments
Customer Loyalty, A Guide for Time-Travelers
In their book on customer loyalty Lyn Etherington
and Sionade Robinson present their view that even in the internet
age, customers still love to find organisations to which they
can be loyal.
The book discusses the relationship between
businesses and their customers and investigates the reasons
why customers want to be loyal. Lyn and Sionade provide examples
of practical steps commercial organisations can take to win
and maintain customer loyalty, and how this will maximise
profitability. They dentify how to increase the liklihood
of customers being prepared to recommend to others through
the development of Loyalty Building Experiences™.
Published by Palgrave MacMillan
Recommended price: £25.00.
ISBN:1-4039-9763-2
