| ContactPoint Focus on customer service and sales training. Provides training, monitoring, and coaching solutions. |
| CRM_Event Resource featuring weekly updated news and event schedules. |
| Corporate_Dynamics,_Inc_ Training and consulting solutions for customer service, sales, and management related issues. |
| CRM_(UK)_Ltd Consultancy practice specialising in customer relationship management. Details about the company, services, clients, publications, events and contact information. |
| Craig_Harrison\'s_Expressions_of_Excellence Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets. |
| CRM_Today Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles. |
| Customer_Care_Training_and_Consulting Offering online and classroom based customer care training and consulting services. List of products, profile and contacts. |
| The_Customer_Champion_Institute Provides consulting, training, and publication services to improve customer relationships and loyalty. |
| Customer_Transformations_Ltd_ Consultants in sales and customer services. |
| CRMDirectory_com News, products, and tutorials for those interested in customer relationship management. |
| Customer_Focus,_Inc_ On-site customer service training for service representatives. |
| CSM Journal, advice and information for customer service professionals. |
| CustomersFirst_ Assists companies in obtaining, analyzing, and responding to their customers' feedback. News, products and services, contacts. |
| Customer_Service_Review,_Inc_ Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. |
| Customer_Management_Community_(CMC) News, information, advice and best practice case studies. |
| EBI_Consulting Providing assessment and consulting services. learning room, press services. |
| Customer_Service_University Provides customer service videos and training programs. Includes online ordering and contacts. |
| Customer_Service_Group Resource for customer service, call center and helpdesk professionals. |
| eLoyalty Management consulting, systems integration, and managed services company focused on optimizing customer interactions. |
| Customer_Service_Works Provides training programs and consulting services. Public workshops, newsletter and contact details. |
| Customer_Service_Point Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills. |
| Eworkmarkets Specialized experts are found for technical field consulting, troubleshooting, research. |
| CustomNet_Services Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. |
| destinationCRM_com Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. |
| eCRMGuide Customer relationship management and e-business news. |
| The_Focus_Group Improving customer service and customer retention through surveys, focus groups, mystery shopping, website evaluations, competitive insight, guerrilla marketing, and sales and service coaching. |
| Davina_D__Burke_Training_and_Consulting,_Inc_ An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel. |
| eCustomerServiceWorld_com Articles, case studies and white papers as well as news, information, advice and jobs. |
| GCCRM Offers customer relationship management evaluation services. Case studies, training programs and links to resources. |
| European_Centre_for_Customer_Strategies_(ECCS) Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools. |
| Hamilton_Contact_Center_Services 24/7 contact center providing inbound, outbound, and e-contact services. Specializing in sales, tech support, and customer service. |
| Dionco_Inc_ A retail consulting firm specializing in retail selling skills and customer service skills. |
| Orange_County_Business_Journal The source for local business news and information. |
| Harding_&_Yorke_Group_Plc Provides loyalty, empathy and customer relationship solutions. Company mission, list of clients and contact information. |
| Outsourcing_CRM Case studies and best practices focused on customer relationship management. |
| Expressive_Concepts Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. |
| Keep_Customers Informative site dedicated to keeping current customers. |
| The_WOW!_Awards Recognise those companies that go further and deliver awesome service. |
| Ford,_Lisa Speaks on customer service topics including managing, hiring and training. Audio, video and books available. |
| NRS_Corporation Contains information on customer satisfaction research, employee, trade and supplier feedback, and sales generation services. |
What is the MSPA?
The MSPA is the largest professional trade association dedicated to improving service quality using anonymous resources. With over 150 member companies worldwide, our diverse membership includes marketing research and merchandising companies, private investigation firms, training organizations and companies that specialize in providing mystery shopping services. Our member companies work with their clients to establish mechanisms to measure and improve levels of service.
MSPA North America
MSPA North America Has Launched Its MSPA® Gold Certification DVD
Click here for details.
MSPA Annual Conference for Mystery Shopping Companies
See details here!
CONSUMER WARNING
Click here to learn about a scam involving cashier's checks, supposedly for mystery shopping.
MSPA Asia/Pacific
MSPA–Asia Pacific Fourth Conference Kuala Lumpur,
Malaysia 12-14 November, 2008
The Fourth Annual MSPA-AP Conference will be held in KUALA LUMPUR, MALAYSIA November 12-14, 2008. This exceptional event will take place in a country that has a fast-growing economy and a great history. Watch this space for more details including hotel, program content, and accommodations!
MSPA Europe
2009 MSPA Europe Conference Lisbon, Portugal - 27-29th May 2009 - Mark you agenda!
Thank you to all participants and speakers, that joined the MSPA Europe conference in Berlin 21-23rd of May 2008!. The theme of the conference was "Serving better … Selling more". More than 120 delegates, including members of the Mystery Shopping Providers Association (MSPA) from 38 different countries, met to discuss a range of topics of importance to the industry.
more info...
MSPA South America
MSPA has attempted to determine the level of support for forming an MSPA Region in South America. To date, an insufficient number of companies have stepped forward to join MSPA and support formation of a South American Region. If your company is interested, please let us know by sending an email to this email address, with your name, company name, and email address. We will notify you of future efforts to form a Region.
© MSPA, 2008
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