| Ceres_Innovations_Inc_ The CERES model places employees at the center of customer relations within the company |
| CRM_&_SFA_Best_Practices Features articles about using and setting up customer relationship management and sales force automation solutions. |
| Mystery_Shopping_Providers_Association Formed for the purpose of strengthening the mystery shopping industry throughout the world. It is the organization's goal to improve and stimulate the acceptance, performance, reputation and use of m |
| Caleris Offers support and reporting services for ISP. |
| Communication_Strategy_Consultants Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area. |
| CRM_Blog News and commentary on CRM topics, including software and implementation. |
| Cape_Consulting_Ltd Delivers measurable and sustainable improvements in customer service, customer satisfaction and customer loyalty. |
| CRM_Daily CRM news and information. |
| Toronto_Chapter_of_the_International_Customer_Service_Association Membership details, activities, newsletter, career opportunities, and contact information. |
| ContactPoint Focus on customer service and sales training. Provides training, monitoring, and coaching solutions. |
| CRM_Event Resource featuring weekly updated news and event schedules. |
| Corporate_Dynamics,_Inc_ Training and consulting solutions for customer service, sales, and management related issues. |
| CRM_(UK)_Ltd Consultancy practice specialising in customer relationship management. Details about the company, services, clients, publications, events and contact information. |
| Craig_Harrison\'s_Expressions_of_Excellence Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets. |
| CRM_Today Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles. |
| Customer_Care_Training_and_Consulting Offering online and classroom based customer care training and consulting services. List of products, profile and contacts. |
| The_Customer_Champion_Institute Provides consulting, training, and publication services to improve customer relationships and loyalty. |
| Customer_Transformations_Ltd_ Consultants in sales and customer services. |
| CRMDirectory_com News, products, and tutorials for those interested in customer relationship management. |
| Customer_Focus,_Inc_ On-site customer service training for service representatives. |
| CSM Journal, advice and information for customer service professionals. |
| CustomersFirst_ Assists companies in obtaining, analyzing, and responding to their customers' feedback. News, products and services, contacts. |
| Customer_Service_Review,_Inc_ Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. |
| Customer_Management_Community_(CMC) News, information, advice and best practice case studies. |
| EBI_Consulting Providing assessment and consulting services. learning room, press services. |
| Customer_Service_University Provides customer service videos and training programs. Includes online ordering and contacts. |
| Customer_Service_Group Resource for customer service, call center and helpdesk professionals. |
| eLoyalty Management consulting, systems integration, and managed services company focused on optimizing customer interactions. |
| Customer_Service_Works Provides training programs and consulting services. Public workshops, newsletter and contact details. |
| Customer_Service_Point Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills. |
| Eworkmarkets Specialized experts are found for technical field consulting, troubleshooting, research. |
| CustomNet_Services Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. |
| destinationCRM_com Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. |
| eCRMGuide Customer relationship management and e-business news. |
| The_Focus_Group Improving customer service and customer retention through surveys, focus groups, mystery shopping, website evaluations, competitive insight, guerrilla marketing, and sales and service coaching. |
| Davina_D__Burke_Training_and_Consulting,_Inc_ An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel. |
| eCustomerServiceWorld_com Articles, case studies and white papers as well as news, information, advice and jobs. |
| GCCRM Offers customer relationship management evaluation services. Case studies, training programs and links to resources. |
| European_Centre_for_Customer_Strategies_(ECCS) Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools. |
| Hamilton_Contact_Center_Services 24/7 contact center providing inbound, outbound, and e-contact services. Specializing in sales, tech support, and customer service. |
Home |
About Us |
Membership |
Training |
Publications |
Standards |
Certified |
Events |
Awards |
Individual Awards |
Contact Us |
Message
from the Prime Minister
New 100% Government Funding
for CSIA Customer Service Excellence Programs
NEW! Click Here for
details on CSIA's FREE Complaint Management Certification
Click Here to
download a copy of our 127 page 10th Anniversary Yearbook
Warning it contains 12 MEG of
customer service knowledge so will take a while to download!
Is your organisation a good case study?
"...This book attests to
the evolution that is occurring with customer service
practices in Australia."
JAMES STRONG
Business Leader
Welcome to the Customer Service Institute of
Australia, your premier customer service resource!
The Customer Service
Institute of Australia is Australia's peak customer service
organisation. CSIA delivers
frontline customer service
training and a Certificate or Diploma in Customer Service Management for
Team Leaders and Customer Service Managers.
Founded in 1997, the CSIA is dedicated to the professional development of organisations and individuals in customer service.
Exceptional Customer Service has now become a leading component in the
mission and vision statements of many organisations. To succeed in these
goals, organisations and individuals need to achieve peak levels of
performance - that means continually improving and being better than your competition.
The Customer Service Institute of Australia (CSIA) not only has information
and tools for the most customer focused organisations and professionals
but also for those just beginning to pursue customer service initiatives.
To access many of the CSIA's online services you don't need to be a member but there are some compelling reasons to
Join CSIA.
The CSIA web site is designed to tell you about the
organisation (see About CSIA), provide information on the
International Customer Service Standard
(ICSS), the Australian
Service Excellence Awards and promote Professional Development
opportunities for individuals.
The CSIA Certification program for Customer Service
Managers is the required qualification for designation as
a customer service manager.
For some good reading material go to CSIA
Publications
Celebrate Customer Service Week!
Click here
to learn more!
Privacy
Policy
Customer
Charter
CSIA has been built around three very important pillars impacting members: security, privacy and service. Individually all are important in protecting the rights and privileges of our members and at CSIA we are determined to ensure our members are always treated with respect and guaranteed the levels of privacy they expect.
At
CSIA we simply cannot afford to ignore
complaints. Further, we consider that every complaint is a golden
business opportunity to measure how well we are doing
and increase customer loyalty.
More...
More...
Australian Customer Service
Excellence Awards
Click Here to watch awards interview
on Channel 7's
Sunrise
OR
Click Here to watch awards night film clip
©2000-2006 Customer Service Institute of Australia. All rights reserved
CSIA Privacy Policy
