| Garden_State_Customer_Service_Association Promoting development and awareness of the customer service profession through networking, education and research. Details about events and membership. |
| Ageless_Media Management and technology consulting company that specializes in customer relations and customer service systems. |
| International_Customer_Service_Association Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links. |
| Business_Insights_Group Provides customer and employee satisfaction consulting. Also training, mystery shopping solutions, surveys and culture audits. |
| Ceres_Innovations_Inc_ The CERES model places employees at the center of customer relations within the company |
| CRM_&_SFA_Best_Practices Features articles about using and setting up customer relationship management and sales force automation solutions. |
| Mystery_Shopping_Providers_Association Formed for the purpose of strengthening the mystery shopping industry throughout the world. It is the organization's goal to improve and stimulate the acceptance, performance, reputation and use of m |
| Caleris Offers support and reporting services for ISP. |
| Communication_Strategy_Consultants Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area. |
| CRM_Blog News and commentary on CRM topics, including software and implementation. |
| Cape_Consulting_Ltd Delivers measurable and sustainable improvements in customer service, customer satisfaction and customer loyalty. |
| CRM_Daily CRM news and information. |
| Toronto_Chapter_of_the_International_Customer_Service_Association Membership details, activities, newsletter, career opportunities, and contact information. |
| ContactPoint Focus on customer service and sales training. Provides training, monitoring, and coaching solutions. |
| CRM_Event Resource featuring weekly updated news and event schedules. |
| Corporate_Dynamics,_Inc_ Training and consulting solutions for customer service, sales, and management related issues. |
| CRM_(UK)_Ltd Consultancy practice specialising in customer relationship management. Details about the company, services, clients, publications, events and contact information. |
| Craig_Harrison\'s_Expressions_of_Excellence Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets. |
| CRM_Today Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles. |
| Customer_Care_Training_and_Consulting Offering online and classroom based customer care training and consulting services. List of products, profile and contacts. |
| The_Customer_Champion_Institute Provides consulting, training, and publication services to improve customer relationships and loyalty. |
| Customer_Transformations_Ltd_ Consultants in sales and customer services. |
| CRMDirectory_com News, products, and tutorials for those interested in customer relationship management. |
| Customer_Focus,_Inc_ On-site customer service training for service representatives. |
| CSM Journal, advice and information for customer service professionals. |
| CustomersFirst_ Assists companies in obtaining, analyzing, and responding to their customers' feedback. News, products and services, contacts. |
| Customer_Service_Review,_Inc_ Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. |
| Customer_Management_Community_(CMC) News, information, advice and best practice case studies. |
| EBI_Consulting Providing assessment and consulting services. learning room, press services. |
| Customer_Service_University Provides customer service videos and training programs. Includes online ordering and contacts. |
| Customer_Service_Group Resource for customer service, call center and helpdesk professionals. |
| eLoyalty Management consulting, systems integration, and managed services company focused on optimizing customer interactions. |
| Customer_Service_Works Provides training programs and consulting services. Public workshops, newsletter and contact details. |
| Customer_Service_Point Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills. |
| Eworkmarkets Specialized experts are found for technical field consulting, troubleshooting, research. |
| CustomNet_Services Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. |
| destinationCRM_com Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. |
| eCRMGuide Customer relationship management and e-business news. |
| The_Focus_Group Improving customer service and customer retention through surveys, focus groups, mystery shopping, website evaluations, competitive insight, guerrilla marketing, and sales and service coaching. |
| Davina_D__Burke_Training_and_Consulting,_Inc_ An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel. |
Customer Service Benchmarking Association™ A Service of The Benchmarking Network, Inc. - linking over 140,000 members and participants for over 16 years 281-440-5044 For CSBA™ Membership and FREE Newsletter 
Key Study Areas Upcoming Roundtables Customers Satisfaction Measurement Benchmarking Association™ Voice of the Customer Benchmarking Association™ Customer Service Benchmarking Association™ is an association of companies that conducts benchmarking studies to identify the best practices surrounding Customer Service issues that improve the overall operations of the members. Members of Customer Service Benchmarking Association™ are concerned with establishing and managing effective Customer Service agreements, as well as, developing measures of real performance and processes for maintaining relationships with customers. Mission To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance. Objectives To conduct benchmarking studies of important business processes. To create a cooperative environment where full understanding of the performance and enablers of "best in class" business processes can be obtained and shared at reasonable cost. To use the efficiency of the association to obtain process performance data and related best practices from group of companies. To support the use of benchmarking to facilitate process improvement and the achievement of total quality. Membership The scope of Customer Service Benchmarking Association™ membership includes those organizations that have or will implement benchmarking of Customer Service issues as part of or in support of their core business(es). Company membership will be considered with respect to compliance with Customer Service Benchmarking Association™ mission, goals and operating guidelines, as well as, qualification of the organization within the scope of membership. Participation in specific efforts will be optional and open only to members with costs shared by the participants. We reserve the right to review membership applications and to make the final decision whether or not to accept any application. Consulting firms are ineligible for membership. Benefits of Membership Studies: Customer Service Benchmarking Association™ will identify and present to members opportunities to participate in Benchmarking studies on various topics of importance to customer service issues. There are two types of Benchmarking studies provided: Consortium studies are offered to the membership as a whole with costs divided. Single company sponsored studies addressing the interest of one member company can be offered to other selected members for no fee. The association will also support Customer Service benchmarking efforts: Research - Access public and private databases. Identify study participants - Top companies interested in benchmarking Customer Service issues. Collect data - Manage response collection with the participants as a third party. Lead site visits - Structure with best participants. Roundtables: Interest group roundtables will be organized throughout the year. Members will pay a nominal fee to join real and virtual roundtable discussions that address specific processes. Cost: Currently, membership in Customer Service Benchmarking Association™ is FREE! Costs of studies are shared by the participants. Current Benchmarking Initiatives Click topic for more info Contact Us (281)440-5044 orclickhere for email Additional Benchmarking Resources: Industry Focused 
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