| Belding_Skills_Development_Corp_ Provides seminars and workshops on the topic. List of services, newsletter and contacts. |
| Customer_Service_Institute_of_Australia CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level across Australian industry. It is also invol |
| AeroComp_Consulting_Inc_ Conducts customer service and relationship marketing consulting. Profile, rates and contact details. |
| BizHotline Business training videos and CDs for customer service, corporate human resource, business management, sales, and team building. |
| Garden_State_Customer_Service_Association Promoting development and awareness of the customer service profession through networking, education and research. Details about events and membership. |
| Ageless_Media Management and technology consulting company that specializes in customer relations and customer service systems. |
| International_Customer_Service_Association Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links. |
| Business_Insights_Group Provides customer and employee satisfaction consulting. Also training, mystery shopping solutions, surveys and culture audits. |
| Ceres_Innovations_Inc_ The CERES model places employees at the center of customer relations within the company |
| CRM_&_SFA_Best_Practices Features articles about using and setting up customer relationship management and sales force automation solutions. |
| Mystery_Shopping_Providers_Association Formed for the purpose of strengthening the mystery shopping industry throughout the world. It is the organization's goal to improve and stimulate the acceptance, performance, reputation and use of m |
| Caleris Offers support and reporting services for ISP. |
| Communication_Strategy_Consultants Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area. |
| CRM_Blog News and commentary on CRM topics, including software and implementation. |
| Cape_Consulting_Ltd Delivers measurable and sustainable improvements in customer service, customer satisfaction and customer loyalty. |
| CRM_Daily CRM news and information. |
| Toronto_Chapter_of_the_International_Customer_Service_Association Membership details, activities, newsletter, career opportunities, and contact information. |
| ContactPoint Focus on customer service and sales training. Provides training, monitoring, and coaching solutions. |
| CRM_Event Resource featuring weekly updated news and event schedules. |
| Corporate_Dynamics,_Inc_ Training and consulting solutions for customer service, sales, and management related issues. |
| CRM_(UK)_Ltd Consultancy practice specialising in customer relationship management. Details about the company, services, clients, publications, events and contact information. |
| Craig_Harrison\'s_Expressions_of_Excellence Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets. |
| CRM_Today Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles. |
| Customer_Care_Training_and_Consulting Offering online and classroom based customer care training and consulting services. List of products, profile and contacts. |
| The_Customer_Champion_Institute Provides consulting, training, and publication services to improve customer relationships and loyalty. |
| Customer_Transformations_Ltd_ Consultants in sales and customer services. |
| CRMDirectory_com News, products, and tutorials for those interested in customer relationship management. |
| Customer_Focus,_Inc_ On-site customer service training for service representatives. |
| CSM Journal, advice and information for customer service professionals. |
| CustomersFirst_ Assists companies in obtaining, analyzing, and responding to their customers' feedback. News, products and services, contacts. |
| Customer_Service_Review,_Inc_ Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. |
| Customer_Management_Community_(CMC) News, information, advice and best practice case studies. |
| EBI_Consulting Providing assessment and consulting services. learning room, press services. |
| Customer_Service_University Provides customer service videos and training programs. Includes online ordering and contacts. |
| Customer_Service_Group Resource for customer service, call center and helpdesk professionals. |
| eLoyalty Management consulting, systems integration, and managed services company focused on optimizing customer interactions. |
| Customer_Service_Works Provides training programs and consulting services. Public workshops, newsletter and contact details. |
| Customer_Service_Point Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills. |
| Eworkmarkets Specialized experts are found for technical field consulting, troubleshooting, research. |
| CustomNet_Services Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. |
Home Membership My Cart About Us Contact Us
Member Sign-In E-mail Address Password Remember me Forgot Password? Not a Member? Home
Culture
Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
Find Out More...
CUSTOMER CARE NEWS Processes How Offshore Outsourcing Affects Customer Satisfaction Our research indicates the effect in most cases is significantly negative -- but similar to the effect of outsourcing customer service domestically. That suggests companies shouldn't necessarily forgo the savings they can reap from offshoring. But if they're going to do it, they'd better do it right. Monday, 07 July 2008 Customers New Focus on Customer Service as Economy Slows As high gasoline prices and tighter credit lead people to curb their shopping, consumer products companies are renewing their focus on customer service but broadening the concept to try to engage buyers in new ways to win sales. Tuesday, 01 July 2008 Customers Overall Satisfaction in the Airline Industry Declines Deteriorating levels of customer service provided by airline staff—rather than high fares and additional charges for amenities—have led to a significant decline in customer satisfaction with airline carriers. Monday, 30 June 2008 People Too Much Skin? Create a Dress Code Tory Johnson dealt with the issue just a few weeks ago. Three interns, ages 19 to 21, showed up at Johnson's Manhattan recruitment services firm with tank tops, exposed bra straps and flip-flops. Monday, 30 June 2008 People Time Off on Friday is a Popular Perk As workers look for more balance in their lives and companies try to retain skilled employees, half-days or full days off on summer Fridays are among the flexible schedules gaining acceptance. Friday, 27 June 2008 People The Employee Retention Challenge Remember that the cost of losing an employee can be 100-200% of their salary, and the loss of a manager averages $5,000. Keeping your people is the most cost effective solution. If you are going to reward people for performance and good behavior, have it be directly related to one of these key components. Friday, 27 June 2008 Customers Canadians Want Friendly Customer Service "Treat me right or someone else will," according to the analysis of results of the survey that found 95% of consumers say their experiences with a company can make or break a relationship with the firm or its products. That's up 10 points from a year ago. Wednesday, 25 June 2008 Customers ACSI: Customer Satisfaction Halts Slide After a year of stalling and falling, the American Customer Satisfaction Index (ACSI) reverses course and registers its first gain in a year. Tuesday, 27 May 2008 Customers Verizon Could Get Millions In Fines The probe was sparked in part by a series of Tampa Tribune investigations this spring into Verizon's service quality that detailed tangled customer bills, long waits for repairs and employees picketing company sites over what they call poor service provided to customers. Tuesday, 27 May 2008 Customers With customer service, small is a beautiful thing Size isn't everything, especially for providing value to customers. This important fact can help distinguish small "mom and pop" businesses from big-box chain stores. Tuesday, 27 May 2008 << Start < Previous 1 2 3 4 5 6 7 8 9 10 Next > End >>Results 1 - 10 of 1727
Get Certified!
