| JBGL_Technological_Innovation_Group_Inc_ Provides on-hold music and message digital announcement software. |
| JDM_Systems,_Inc_ Provider of systems development software and integration solutions for customer service contact centers. |
| KGA Offers PC-based training and assessment programs for call centers and a number of other industries. |
| KoolToolz Provides workforce planning tools for call centers, including schedule agents and performance analysis. |
| Lagan_Inc_ Provides CRM, contact center, and 3-1-1 software. |
| Mercom Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. |
| NBX_Software Provides industry specific software solutions for use with 3Com's NBX Voice System. |
| Noetica Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. |
| Odesoft_Software Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development. |
| OPC_Marketing Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions. |
| OptiStaff_Corporation Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction. |
| PanaLog_Software Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. |
| PeopleForce Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information. |
| Perimeter_Technology Provider of management information systems for center-based automatic call distribution systems. |
| Portage_Communications Offers a range of call center software tools for forecasting and staffing. |
| Professional_Telecommunications,_Inc_ Distributor of business management solutions for the call center industry. |
| Radix_Services_Ltd IVR Software and IVR Servers for small / medium business applications. |
| Scrub_DNC Offers Windows software capable of removing the phone numbers contained in a DNC list. |
| Stratasoft Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products. |
| Strategic_Computer_Support,_Inc_ Offers contact center technology for inbound, outbound, and fully blended customer contact centers. |
| synTelate Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing. |
| Teleopti Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. |
| TeleWare_PLC Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. |
| Tellview Offers an IVR helpdesk call center application, which can be provided in either French or English. |
| Teltone_Corporation Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities. |
| Trio Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. |
| UtilCall Provides a range of call center software utilities. |
| VerbatimTPV Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. |
| Vocalcom Offers a range of call center software products, including predictive dialers and sms management solutions. |
| VoiceLogger The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business. |
| VorTecs Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace. |
| Vox_Spectrum_Inc Offers contact management software, monitoring software, and digital voice recording and voice logging solutions |
| Who\'s_Calling A customer capture service providing intelligence about prospects and customers making inbound telephone calls. |
| Wicom Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing |
| Xentrax Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. |
| XETA_Technologies,_Inc_ Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA). |
| Zeacom Producer of customer call center and telephony integration software. |
| Datscha_com Provides general information on property market and a system for analysis and valuation of properties. |
| Emporis Offers databases on buildings worldwide. Features world map, building statistics and diagrams, news, images, company services and profile. |
| NAI_Direct Online platform for requesting and receiving a services, research, and reports, which support the real estate decision-making and management process. |
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Genesis Celebrates our 22nd Anniversary
Genesis Professional Series Call Accounting
- our legacy *easy to use* system has been re-designed and
re-written to be even more powerful and easier to use. Our brand new
Professional Series features an easy to use graphical user interface
unlike anything else on the market today. Genesis Call Accounting
versions include Business, Hotel/Motel, Multi-site,
Multi-switchboard and Multi-tenant available in both Plus, Lite and
Ultra-Lite versions.
GenSwitch - is a very powerful and
graphical single/multi-site switch management package for performing
Moves, Adds and Changes to your Nortel PABX system. GenSwitch
represents a whole new generation in switch management by removing
the complexities found in other packages. GenSwitch fully integrates
and shares information with Genesis Call Accounting to avoid
duplicate entry.
Genesis Traffic Manager - accumulates switchboard traffic
information and performs detailed traffic studies, *what if*
modeling, and produces concise management reports for single or
multiple sites.
Genesis Contact Center Manager (CCM) - captures ACD statistical
information from your switchboard on the performance of your Agents,
Positions, Queues and Trunk Routes for single or multiple sites.
Detailed historical performance measurement reports are then
produced.
Genesis COPS Fraud Detection - is a
telephone fraud detection and reporting package that alerts you by
email, cell phone, fax, or pager of any suspect calls.
Genesis 911 - accumulates 911 caller
information, assembles it and produces a full range of comprehensive
*real time* 911 Communication Center reports. These reports are used
for capacity planning and historical call investigations.
Whether you're a hotel or a general business, with ten or ten
thousand extensions, we have the right package for you. For
hotel/motel businesses, Genesis Call Accounting software can easily
integrate with your current property management system, without any
additional hardware.
At Genesis Systems we pride ourselves in demonstrating superior
quality, outstanding customer service and complete product
reliability. If you decide to purchase a Genesis telecommunications
product you have our 22 years of expertise standing right there with
you.
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