| Information_Access_Technology Provides established predictive dialing and interactive communication software for the call center environment. |
| Inova_Solutions Provider of solutions for optimizing contact center performance through real-time data integration and visualization. |
| InVision_Software_AG Web based scheduling solution. Bundled with a Day planner for job tracking within shifts. |
| ISx,_Inc_ Provides Directory Assistance software for telecommunications call centers. |
| JBGL_Technological_Innovation_Group_Inc_ Provides on-hold music and message digital announcement software. |
| JDM_Systems,_Inc_ Provider of systems development software and integration solutions for customer service contact centers. |
| KGA Offers PC-based training and assessment programs for call centers and a number of other industries. |
| KoolToolz Provides workforce planning tools for call centers, including schedule agents and performance analysis. |
| Lagan_Inc_ Provides CRM, contact center, and 3-1-1 software. |
| Mercom Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. |
| NBX_Software Provides industry specific software solutions for use with 3Com's NBX Voice System. |
| Noetica Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. |
| Odesoft_Software Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development. |
| OPC_Marketing Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions. |
| OptiStaff_Corporation Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction. |
| PanaLog_Software Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. |
| PeopleForce Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information. |
| Perimeter_Technology Provider of management information systems for center-based automatic call distribution systems. |
| Portage_Communications Offers a range of call center software tools for forecasting and staffing. |
| Professional_Telecommunications,_Inc_ Distributor of business management solutions for the call center industry. |
| Radix_Services_Ltd IVR Software and IVR Servers for small / medium business applications. |
| Scrub_DNC Offers Windows software capable of removing the phone numbers contained in a DNC list. |
| Stratasoft Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products. |
| Strategic_Computer_Support,_Inc_ Offers contact center technology for inbound, outbound, and fully blended customer contact centers. |
| synTelate Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing. |
| Teleopti Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. |
| TeleWare_PLC Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. |
| Tellview Offers an IVR helpdesk call center application, which can be provided in either French or English. |
| Teltone_Corporation Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities. |
| Trio Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. |
| UtilCall Provides a range of call center software utilities. |
| VerbatimTPV Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. |
| Vocalcom Offers a range of call center software products, including predictive dialers and sms management solutions. |
| VoiceLogger The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business. |
| VorTecs Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace. |
| Vox_Spectrum_Inc Offers contact management software, monitoring software, and digital voice recording and voice logging solutions |
| Who\'s_Calling A customer capture service providing intelligence about prospects and customers making inbound telephone calls. |
| Wicom Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing |
| Xentrax Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. |
| XETA_Technologies,_Inc_ Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA). |
'VoiceLink’ from USD
Corporation, Hong Kong is an innovative approach to contact
center monitoring and recording. Whether your business needs
require recording for transaction verification, agent
performance monitoring and evaluation, customer intelligence
or any number of other reasons VoiceLink offers maximum
flexibility in monitoring and recording. Offering robust
functionality combined with ease of use and maintenance,
VoiceLink is a break away from the confines of traditional
hardware based monitoring and recording technology, enabling
you to install, configure, maintain and grow your system
easily.
VoiceLink offers many features
including software-based architecture, high-end
functionality, ease of configuration and retrieval,
licensing flexibility, TCP/IP architecture, Screen Capture,
AQMS, API integration and dependability.
Trusted by leading
contact centers of various fields including banking/finance,
insurance, telemarketing, telecommunications, helpdesks,
outsource call centers etc.
To learn more on how to benefit from
Simplicity and Flexibility
Click
here
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