| Digivoice Developers and implementers of complete contact center software solutions. |
| DTS_Group Provides voice, data and software solutions, and offers systems integration, workflow and CRM services. |
| EchoPass An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. |
| Electronic_Technology_Systems Contact center voice, screen, call recording and monitoring software solutions. |
| Engage_Technology Specializes in Computer Telephony and E-Commerce solutions software. |
| Envision_Telephony Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. |
| e-talk_Corporation Offers call center and help desk software to aid monitoring and evaluation. |
| Genesis_Systems Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. |
| Gryphon_Networks Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail |
| Helix_Partners Provides a complete management system to optimize contact and processing centers. |
| Information_Access_Technology Provides established predictive dialing and interactive communication software for the call center environment. |
| Inova_Solutions Provider of solutions for optimizing contact center performance through real-time data integration and visualization. |
| InVision_Software_AG Web based scheduling solution. Bundled with a Day planner for job tracking within shifts. |
| ISx,_Inc_ Provides Directory Assistance software for telecommunications call centers. |
| JBGL_Technological_Innovation_Group_Inc_ Provides on-hold music and message digital announcement software. |
| JDM_Systems,_Inc_ Provider of systems development software and integration solutions for customer service contact centers. |
| KGA Offers PC-based training and assessment programs for call centers and a number of other industries. |
| KoolToolz Provides workforce planning tools for call centers, including schedule agents and performance analysis. |
| Lagan_Inc_ Provides CRM, contact center, and 3-1-1 software. |
| Mercom Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. |
| NBX_Software Provides industry specific software solutions for use with 3Com's NBX Voice System. |
| Noetica Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. |
| Odesoft_Software Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development. |
| OPC_Marketing Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions. |
| OptiStaff_Corporation Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction. |
| PanaLog_Software Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. |
| PeopleForce Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information. |
| Perimeter_Technology Provider of management information systems for center-based automatic call distribution systems. |
| Portage_Communications Offers a range of call center software tools for forecasting and staffing. |
| Professional_Telecommunications,_Inc_ Distributor of business management solutions for the call center industry. |
| Radix_Services_Ltd IVR Software and IVR Servers for small / medium business applications. |
| Scrub_DNC Offers Windows software capable of removing the phone numbers contained in a DNC list. |
| Stratasoft Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products. |
| Strategic_Computer_Support,_Inc_ Offers contact center technology for inbound, outbound, and fully blended customer contact centers. |
| synTelate Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing. |
| Teleopti Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. |
| TeleWare_PLC Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. |
| Tellview Offers an IVR helpdesk call center application, which can be provided in either French or English. |
| Teltone_Corporation Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities. |
| Trio Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. |
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Chunghwa Telecom Expands CosmoCom Contact Center On-Demand
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CosmoCom’s mission is to optimize communication between organizations and
their customers. Its systems are improving enterprise responsiveness and
enhancing the customer experience while reducing costs for companies on
every continent.
CosmoCom is the global leader in Consolidation 2.0 – the all-IP
contact center strategy that helps companies to be more reachable and more
responsive in a cost effective way, including those with the largest and
most complex enterprise requirements. CosmoCom technology enabling Consolidation 2.0 is available as
a premise-based solution within the enterprise, and as a service from top
global service providers hosting it.
CosmoCom's
Virtual by Design
architecture can bring the service quality benefits and the economic benefits of
Consolidation 2.0 to your enterprise, large or small.
Learn how Unified Customer Communications
and Consolidation 2.0 can revolutionize your
inbound/outbound
enterprise virtual contact center
needs.
Benefit from our technology
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service provider.
Learn how Virtual Call Centers, simpler
Application Integration, and Universal Access
can maximize your
customer care operations.
View the
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For an industry-specific example, view a
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Hosted
Contact Center is a must-have offering. To compete successfully, yours should
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global leader whose platform powers more top-tier telcos than any other.
Contact
Center On-Demand™ - A New Opportunity for Network
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Explore the compelling
CCOD
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NSP perspective
and from the Enterprise
perspective
Which
NSPs currently offer Contact Center On-Demand
services?
Win
more with a unique offering and all the benefits of Consolidation 2.0, our label
or yours.
Unified
IP Contact Center technology - The right place to start!
Contact
Center in-a-Box - Beat the incumbents by pre-packaging
CIM with CRM
Who
currently offers
CosmoCom-based
packages for on-premises deployment?
Event
Details
HP Communications World 2008
Dec 11 - 13, 2008
Vienna, Austria
Details...
Call Center World 2009
Feb 16 - 19, 2009
Berlin, Germany
Details...
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