| Cacti_Inc Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. |
| Call_Center_Technologies A software developer, VAR, and partner covering both the call center and help desk industries. |
| Callscripter Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. |
| CenterForce_Technologies,_Inc_ Offers a range of web based call center management tools. |
| Centergistic_Solutions Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. |
| C3Gatway_Products__ContactIP The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based |
| ChaseData_Corporation Specializes in delivering predictive dialing software to medium and large call centers. |
| Collaboration_Technologies The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs. |
| Concerto_Software,_Inc_ Offers comprehensive software and services for customer interaction management. |
| Coordinated_Systems,_Inc_ Provides software for agent monitoring and call recording. |
| CosmoCom Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, mess |
| Custom_Software_Solutions Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. |
| Data_Collection_Resources Offers monitoring and agent evaluation software. |
| Database_Systems_Corp_ Provider of call center technology, including software, predictive dialer systems, and web development products. |
| Data-Tel_Info_Solutions Offering a fully featured predictive dialing system. |
| Dial_Connection,_Inc_ Offers predictive dialing, telemarketing and call center software solutions. |
| Digisoft_Computers Vendor of scripting software for call centers. |
| Digivoice Developers and implementers of complete contact center software solutions. |
| DTS_Group Provides voice, data and software solutions, and offers systems integration, workflow and CRM services. |
| EchoPass An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. |
| Electronic_Technology_Systems Contact center voice, screen, call recording and monitoring software solutions. |
| Engage_Technology Specializes in Computer Telephony and E-Commerce solutions software. |
| Envision_Telephony Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. |
| e-talk_Corporation Offers call center and help desk software to aid monitoring and evaluation. |
| Genesis_Systems Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. |
| Gryphon_Networks Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail |
| Helix_Partners Provides a complete management system to optimize contact and processing centers. |
| Information_Access_Technology Provides established predictive dialing and interactive communication software for the call center environment. |
| Inova_Solutions Provider of solutions for optimizing contact center performance through real-time data integration and visualization. |
| InVision_Software_AG Web based scheduling solution. Bundled with a Day planner for job tracking within shifts. |
| ISx,_Inc_ Provides Directory Assistance software for telecommunications call centers. |
| JBGL_Technological_Innovation_Group_Inc_ Provides on-hold music and message digital announcement software. |
| JDM_Systems,_Inc_ Provider of systems development software and integration solutions for customer service contact centers. |
| KGA Offers PC-based training and assessment programs for call centers and a number of other industries. |
| KoolToolz Provides workforce planning tools for call centers, including schedule agents and performance analysis. |
| Lagan_Inc_ Provides CRM, contact center, and 3-1-1 software. |
| Mercom Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. |
| NBX_Software Provides industry specific software solutions for use with 3Com's NBX Voice System. |
| Noetica Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. |
| Odesoft_Software Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development. |
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Enghouse and Subsidary Syntellect
acquire Envox Worldwide
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