| Avotus Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system. |
| Bard_Technologies Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management. |
| Blå_Tornet_Data_AB Offers software depelopement and consulting based around support organization and management. |
| Braxtel_Communications Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). |
| Cacti_Inc Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. |
| Call_Center_Technologies A software developer, VAR, and partner covering both the call center and help desk industries. |
| Callscripter Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. |
| CenterForce_Technologies,_Inc_ Offers a range of web based call center management tools. |
| Centergistic_Solutions Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. |
| C3Gatway_Products__ContactIP The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based |
| ChaseData_Corporation Specializes in delivering predictive dialing software to medium and large call centers. |
| Collaboration_Technologies The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs. |
| Concerto_Software,_Inc_ Offers comprehensive software and services for customer interaction management. |
| Coordinated_Systems,_Inc_ Provides software for agent monitoring and call recording. |
| CosmoCom Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, mess |
| Custom_Software_Solutions Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. |
| Data_Collection_Resources Offers monitoring and agent evaluation software. |
| Database_Systems_Corp_ Provider of call center technology, including software, predictive dialer systems, and web development products. |
| Data-Tel_Info_Solutions Offering a fully featured predictive dialing system. |
| Dial_Connection,_Inc_ Offers predictive dialing, telemarketing and call center software solutions. |
| Digisoft_Computers Vendor of scripting software for call centers. |
| Digivoice Developers and implementers of complete contact center software solutions. |
| DTS_Group Provides voice, data and software solutions, and offers systems integration, workflow and CRM services. |
| EchoPass An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. |
| Electronic_Technology_Systems Contact center voice, screen, call recording and monitoring software solutions. |
| Engage_Technology Specializes in Computer Telephony and E-Commerce solutions software. |
| Envision_Telephony Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. |
| e-talk_Corporation Offers call center and help desk software to aid monitoring and evaluation. |
| Genesis_Systems Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. |
| Gryphon_Networks Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail |
| Helix_Partners Provides a complete management system to optimize contact and processing centers. |
| Information_Access_Technology Provides established predictive dialing and interactive communication software for the call center environment. |
| Inova_Solutions Provider of solutions for optimizing contact center performance through real-time data integration and visualization. |
| InVision_Software_AG Web based scheduling solution. Bundled with a Day planner for job tracking within shifts. |
| ISx,_Inc_ Provides Directory Assistance software for telecommunications call centers. |
| JBGL_Technological_Innovation_Group_Inc_ Provides on-hold music and message digital announcement software. |
| JDM_Systems,_Inc_ Provider of systems development software and integration solutions for customer service contact centers. |
| KGA Offers PC-based training and assessment programs for call centers and a number of other industries. |
| KoolToolz Provides workforce planning tools for call centers, including schedule agents and performance analysis. |
| Lagan_Inc_ Provides CRM, contact center, and 3-1-1 software. |
Corporate History
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Professional InteractionsEnhanced ContactsCompetitive Positioning
Blended inbound outbound software improves call center CRM with a unified multi-channel solution..
Agent ProductivityFirst Call Resolution Greater Profitability
CTI based contact center software increases productivity with call blending, inbound IVR, and predictive outbound dialers.
Customer InteractionDistributed WorkforceInformation Flow
Improve contact center management with enhanced security, real time reporting, and service level alerts.
walter TeleMedien The Amcat contact centre solution enabled walter TeleMedien to improve productivity through a complete unified inbound o...... [ more ]
-- Industry --
Debt collection
Distribution
Financial Services
Fund Raising
Home Improvement
Insurance
Mortgage
Outsourced contact center
Political marketing
Retail
Telecommunications
Travel and Resorts
-- Problem --
Agent retention
Agent scripting
Best practices/compliance
Cost of technology
Customer retention
Ease of Use
Increase productivity
Integration
Lead production
Linking multiple locations
Multi-channel needs
Need to leverage customer data
Open architecture/database
Operational efficiency
Record/monitor calls
Reliability
Reporting
Third Party and CRM
-- Solution --
Amcat consulting services
Amcat Inbound, outbound & blended
Comprehensive reporting
CTI
CTI links to CRM data
Data management
Distributed Contact Centers
Ease-of-use
Flexible agent scripting
Improved agent performance
Improved productivity & efficiency
Integration capability
International Do Not Call compliance
Managing multiple campaigns
Multi-channel contact
Ongoing support
Open architecture & .NET
Open database support
Predictive automated dialers
Remote agents
Transactional voice recording
-- Language --
English
German
View all case studies here
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IP enabled Centers provide better customer services with reduced costs along with enhanced management, visibility and control. Amcat has the knowledge and expertise to help you take advantage of the IP model. Download our ne... [ more ]
3/13/2008 Noble Amcat Host Contact Centre Evolution 2008 [ more ]
3/12/2008 SNUG: Select Noble® Users Group Conference 2008 [ more ]
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