| WorkSMART Occupational health, safety and wellness consulting firm specializing in progressive injury prevention strategies, including ergonomics, awareness training, and stretching programs and products. |
| Hatching_Egg_Auctions Auction site for buying and selling livestock,poultry,fertile hatching eggs and smallholders supplies |
| Poultry_Connection All phases of poultry with classifieds, poultry postcards, event calendar, chat room, forums, and add-your-own links by category. |
| Poultry_in_Motion Sell purebred and rare breeds of large fowl and bantam chickens in many varieties. Also poultry arks and housing, feed and drink equipment, supplies, medicines, and books. England. |
| Stromberg\'s_Chicks_&_Gamebirds_Unlimited Sales of eggs, chicks, and adult birds, supplies and equipment. Online ordering. |
| Watt_Poultry_Information_Network Industry news, publications, clipping service, classified ads, products, research briefs, directory of suppliers, and links. [Registration required.] |
| ACM_Diagnostics Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. |
| Adtech_Solutions Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications. |
| Altitude_Software Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. |
| The_Amanda_Company,_Inc_ Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA). |
| Amcat Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. |
| Amtelco Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switch |
| Ansapoint_Call_Center_Software Provider of online workforce management tools for forecasting agent staffing requirements at call centers. |
| Applied_Business_Technologies Provider of Call Center recording and quality audit solutions. |
| Apropos_Technology,_Inc_ Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS) |
| Astute_Solutions Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. |
| Authtel Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries. |
| Avotus Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system. |
| Bard_Technologies Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management. |
| Blå_Tornet_Data_AB Offers software depelopement and consulting based around support organization and management. |
| Braxtel_Communications Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). |
| Cacti_Inc Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. |
| Call_Center_Technologies A software developer, VAR, and partner covering both the call center and help desk industries. |
| Callscripter Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. |
| CenterForce_Technologies,_Inc_ Offers a range of web based call center management tools. |
| Centergistic_Solutions Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. |
| C3Gatway_Products__ContactIP The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based |
| ChaseData_Corporation Specializes in delivering predictive dialing software to medium and large call centers. |
| Collaboration_Technologies The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs. |
| Concerto_Software,_Inc_ Offers comprehensive software and services for customer interaction management. |
| Coordinated_Systems,_Inc_ Provides software for agent monitoring and call recording. |
| CosmoCom Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, mess |
| Custom_Software_Solutions Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. |
| Data_Collection_Resources Offers monitoring and agent evaluation software. |
| Database_Systems_Corp_ Provider of call center technology, including software, predictive dialer systems, and web development products. |
| Data-Tel_Info_Solutions Offering a fully featured predictive dialing system. |
| Dial_Connection,_Inc_ Offers predictive dialing, telemarketing and call center software solutions. |
| Digisoft_Computers Vendor of scripting software for call centers. |
| Digivoice Developers and implementers of complete contact center software solutions. |
| DTS_Group Provides voice, data and software solutions, and offers systems integration, workflow and CRM services. |
Self Awareness
Consultancy International
Self Awareness Consultancy International, are the UK's and
USA's leading consultancy and training specialists in Conflict Management,
Family Assistance, Substance Abuse Awareness and Stress Management.
Our experience has enabled us to develop training partnerships with globally
recognised organisations. Please see below:
Federal Bureau of Investigation
Office for Victim Assistance
The Office for Victim Assistance
(OVA) manages day-to-day operational aspects of the Victim
Assistance Program (VAP) in FBI field offices across the USA and
internationally. FBI victim specialists are available to personally
assist victims of federal crimes investigated by the division or
field office. In addition, the OVA is responsible for providing
training and information that helps to equip FBI agents and other
FBI personnel to work effectively with victims. Some of the
available services include state crime victims compensation
programs, rape crisis centres, homicide bereavement support groups,
mental health counselling, and special services for child victims.
SAC International provides training for key support staff and
members of the Victim Assistance Response Team.
The United
Kingdom's
Healthcare System
The National Health Service is the
United Kingdom’s socialised medicine system. Staff who work within
the Service are faced with escalating forms of aggression and
violence. On a daily basis, staff deal with aggression both on the
telephone and face to face from members of the public. SAC
International is the UK’s premier consultancy and training provider
in managing aggressive and violent situations within the NHS.
The United
Kingdom's
National Probation Service
The National Probation Service (NPS)
is a major component in reducing crime.
The NPS are actively committed to rehabilitate
offenders given community sentences and those released from prison.
They enforce the conditions of their court orders and release
license’s and take whatever steps in their power to protect the
public. In the course of their work they face verbal and physical
aggression. Staff can face situations where their personal safety is
at risk. SAC International is the largest independent consultancy
and training provider to the NPS in personal safety, managing
aggression and violence and substance misuse.
We provide training in the following areas:
Personal Awareness
Foreseeing and defusing aggressive and violent behaviour
Managing telephone aggression
Lone working in the community
Mass fatality family assistance
Drug awareness
Personal assault disengagement
Physical interventions
Stress/Critical Incident Stress Management
Trauma and Grief Support
The training programs are designed to:
Enable staff to examine their existing knowledge and
attitudes
Discuss approaches to working practice
Develop self awareness
Provide a platform to practice individual and team
intervention techniques
Promote a safer working environment
Training Objectives:
A reduction in occupational assault.
A reduction in employee absence from the workplace
Reduced staff turnover
Improved staff morale engendering a higher quality of
care
All training is conducted in a proactive and
interactive forum.
|
Introduction |
Company Background
|
Training Options |
Quality & Assurance |
FAQ |
Contact Us |
© Self Awareness Consultancy International 2003
For Issues Relating To This Site Please E-Mail
webmaster@sac-int.com
var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");
document.write(unescape("%3Cscript src="http://www.sac-int.com/" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));
var pageTracker = _gat._getTracker("UA-5198875-1");
pageTracker._trackPageview();
