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Financial Services and Banking Benchmarking Association .navbar { border-bottom-width: thin; border-bottom-style: solid; border-bottom-color: #000000; font-family: Arial, Helvetica, sans-serif; border-top-width: thin; border-top-style: solid; border-top-color: #000000;}.lefttable { color: #000000; border-right-width: thin; border-right-style: solid; border-right-color: #333333; border-top-width: thin; border-top-style: solid; border-top-color: #333333; font-family: Arial, Helvetica, sans-serif; border-bottom-width: thin; border-bottom-style: solid; border-bottom-color: #333333;}.middletable { border-top-width: thin; border-top-style: solid; border-top-color: #333333; font-family: Arial, Helvetica, sans-serif; border-bottom-width: thin; border-bottom-style: solid; border-bottom-color: #333333;}.righttable { border-left-width: thin; border-left-style: solid; border-left-color: #333333; border-top-width: thin; border-top-style: solid; border-top-color: #333333; font-family: Arial, Helvetica, sans-serif; border-bottom-width: thin; border-bottom-style: solid; border-bottom-color: #333333;}.style1 { color: #000000; font-family: Arial, Helvetica, sans-serif; font-size: 12px; font-weight: bold;}a:active { color: #00FFFF;}a:visited { color: #330000;}.style3 { color: #000000; font-weight: bold; font-size: 14px; font-family: Arial, Helvetica, sans-serif;}-->  281-440-5044 Financial Services and Banking Benchmarking Association™ A Service of The Benchmarking Network, Inc. - linking over 140,000 members and participants for over 17 years Over 4,300 Members & Participants AC_FL_RunContent( 'codebase','http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=4,0,2,0','width','108','height','108','src','fsbba-su2','loop','false','pluginspage','http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash','quality','autolow','play','true','bgcolor','#FFFFFF','movie','fsbba-su2' ); //end AC code Click Here To Request Additional Information About Your Benchmarking Needs  Key Study Areas Upcoming Roundtables Click here for more information on FSBBA™ Roundtable Click here for FSBBA™ Industry Standard Measures Visit our Information System & Technology Site Click here for Financial Contact Center Site Other Related Accounting Sites Abandoned Property Management Accounting and Finance Accounts Payable Accounts Receivable Activity Based Costing Asset Management Asset Tracking Billing Process Management Budgeting, Planning and Forecasting Capital Asset Management Capital Expenditure Capital Project Management Corporate Cost Reduction Corporate Financial Risk Management Corporate Planning Credit and Collections Federal Credit Unions Financial Services and Banking Internal Auditing Outsourcing Payroll Management Pricing Management Project Management Remittance Processing Risk Management Sarbanes-Oxley Act of 2002 Shared Services Statement Processing Supplier Costs Technical Accounting Total Cost of Ownership Transfer Pricing Treasury Management Mission Financial Services and Banking Benchmarking Association™ is dedicated to the analysis and improvement of business processes in the brokerage, investment banking, insurance, commercial banking industry and related industries. Through the exchange of data gathered in benchmarking surveys, members will be able to benefit from the experience of many companies in the industry. Membership is open to individuals employed as permanent employees of companies in the brokerage, investment banking, insurance, commercial banking industry and related industries. Purpose To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers. Back to Top Objectives To conduct benchmarking studies of important business processes. To create a cooperative environment where full understanding of the performance and enablers of "best in class" business processes can be obtained and shared at reasonable cost. To use the efficiency of the consortium to obtain process performance data and related best practices from inside the financial services and banking industry. To support the use of benchmarking to facilitate process improvement and the achievement of total quality. Back to Top Membership The scope of FSBBA™ membership is open to individuals employed as permanent employees of companies in the banking, credit card, brokerage or investment management industries. Company membership will be considered with respect to compliance with FSBBA™ mission, goals and operating guidelines, as well as, qualification of the organization within the scope of membership. Participation in specific efforts will be optional and open only to members with costs shared by the participants. Members pay only if they join a specific study. Currently, membership in FSBBA™ is free. We reserve the right to review membership applications and to make the final decision whether or not to accept any application. Consulting firms are ineligible for membership. Back to Top Benefits of Membership Studies: FSBBA™ will identify and present to members opportunities to participate in Benchmarking studies on various topics addressing issues of importance to financial services, banking and related industries. There are two types of Benchmarking studies provided: Consortium studies are offered to the membership as a whole with costs divided. Single company sponsored studies addressing the interest of one member company can be offered to other selected members for no fee. The association will also support financial services, banking and related industries' benchmarking efforts: Research - Access public and private databases. Identify study participants - Top companies in financial services, banking and related industries. Collect data - Manage response collection with the participants as a third party. Lead site visits - Structured with best participants. Roundtables: Interest group roundtables will be organized throughout the year. Members will pay a nominal fee to join real and virtual roundtable discussions that address specific processes for financial services, banking and related industries. Cost: Currently, membership in FSBBA™ is FREE! Costs of studies are shared by the participants. Back to Top Current Members Include: AAL Capital Management Corporation ABC Companies ABN Amro Bank Acer Display Technology Acumation Advanced Technology Services AFS Financial Services AgriBank, FCB AIB (American Institute of Banking) All Data Systems Alle Zwarte Pieten Allegiant Bank Alliance Data Systems Allied Irish Banks Allstate Insurance Allstates Trust Bank Plc America Online-TimeWarner American Bankers Association American Century American Express Financial Services American Express India Private Ltd., American General Financial Group Ameritrade AMP Financial Services ANZ New Zealand Banking Group APG Enterprises Arrondisementsrechtbank Artesia Banking Corporation Atlantic Bank of the Americas Australia and New Zealand Banking Group Limited Australian Central Credit Union Axa-Equitable BC Hydro Banamex Banca Nazionale del Lavoro SA Banca Popolare di Novara Banco Banex Banco Boavista InterAtlantico S/A Banco de Mexico Banco del Pichincha C.A. Banco do Brasil S.A. Banco G&T Banco Nacional de Mexico Banco Popular North America Bank for International Settlements Bank of America Bank of America Mortgage Bank of Asia Bank of Canada Bank of China Bank of Hawaii Bank of Ireland Bank of Mauritius Bank of Montreal Bank of New York Bank of Nova Scotia Bank of Scotland Bank of the Cascades Bank of Tokyo-Mitsubishi Trust Company Bank of Western Australia Ltd. Bank One Corporation Bank One Mortgage Corp. Bank One Financial Services BankAtlantic Bankers Insurance Group Bankers Trust BankFirst Bankgesellschaft Berlin Banks Group Pty Ltd Banque Development of Canada Banque Nationale de Paris Barclays Bank PLC Barclays Global Investors Bay Area Credit Service Bay View Capital Corporation BC Hydro BCCL Bear Stearns Bell ActiMedia Bennet Coleman and Company Ltd. Birla Capital International Bital BMW Financial Services BOE Bank Boston Public Schools Bowling Inc. Shared Services Bulbank Business Systems Advisory, Inc. Cadence Design Systems California Public Employees' Retirement System Canadian Depository for Securities Canadian Imperial Bank of Commerce Capital One Financial Services Corporation Capital Securities CapitalStream Cascade Bank CDSI/ U.S. Citibanking Center CEFCU Cendant Mortgage Centex Home Equity Central Bank of Malaysia Centre for Financial Regulation, City University Business School, London, UK Centred Logic Centrica CGI CGNU Charles Schwab & Co. Chase Manhattan Bank Chevron Credit Card Chevy Chase Bank Children's Hospital Blood Bank Daimler-Chrysler Corporation Chrysler Financial Corp. CIS Insurance Group Citibank Student Loan Corp. Citicorp Citizens Equity Federal Credit Union Citizens National Bank City Bourse Clearstream CMPM, INC CNA Insurance CNH Capital CNH Global NV Co-operative Bank Coast Capital Savings Credit Union Cognosis Coldwell Banker Colorado Springs Utilities Comerica Bank Commerce Bank Commerce Asset Fund Managers Commercial International Bank (CIB) Commissioners of Public works Commonwealth Bank of Australia Community National Bank Compass Bank Compass Brokerage Council of Europe Development Bank CreditSuisse First Boston Crowe, Chizek and Company LLP Frost National Bank DailyAccess.Com Dain Rauscher Decentralised Banking Solutions Delphi Automotive Systems Deluxe Corporation Denver Public Schools Credit Union Depository Trust & Clearing Corporation Deutsche Bank Digene Corp. Digital Insight Discover Financial Services, Inc Dresdner Bank Dresdner Kleinwort Wasserstein E*TRADE Bank Eagle Star Eastern and Southern African Trade and Development Bank Eastern Caribbean Central Bank Ecobank Ghana Ltd. Ecopetrol Edfund Electronic Data Systems (EDS) EFG Eurobank, S.A. Electronic Market Center Emergin Inc. Emfisys Enable Systems enStage ErgoBank Erste Bank Eufiserv Eurobank Euronet kft. Evergreen Funds Exigen Group Exxon-Mobil Fair Isaac Fannie Mae Farm Bureau Bank Farm Credit Services of America Federal Deposit and Insurance Corp. (FDIC) Federal Reserve Bank of San Francisco Federal Reserve Bank of Atlanta Federal Reserve Bank of Cleveland Federal Reserve Bank of Dallas Federal Reserve Bank of Minneapolis Federal Reserve Bank of New York Federal Reserve Bank of NY Federal Reserve Bank of Philadelphia Fidelity Investments Fiduciary Trust Company International Fifth Third Bancorp Financial IQ Financial Services Kiosks, Inc. Fireman's Fund Insurance Company First American Corporation First Heritage Savings Credit Union First National Bank of Omaha First Niagra Bank First Portuguese Group First Securities Ltd. First Southwest Bank First State Bank of Texas First Tennessee Financial Services First Union/Wachovia First USA/Bank One FirstRand Bank Fiserv Inc. Fleet Bank N.A. Fleet Boston Financial Fleishman-Hillard International Communications Ford Motor Credit ForstÊdernes Bank Franklin Templeton Investments GD Universal GE Capital GE Capital/ Exxon Card GE Financial Assurance GE Forge & Tool General Motors Acceptance Corp. General Motors Financial Services General Revenue Corp. Gibraltar Mortgage Global Precision Global-e Investments Limited GMAC Insurance GMAC Mortgage Goinvest.com Goldman Sachs & Co. Graham Technology Graub¸ndner Kantonalbank Great Eastern Life Assurance Greater Bay Bancorp Greentree Financial Corp. Guaranty Financial Services Gulg Organization Halifax plc Harborton Financial Harris Trust and Savings Bank (Harris Bank) Hartford Life Insurance Company HealthCare Capital Advisors, Inc. Hellenic Bank LTD Heller Financial Henry Ansbacher & Co. Limited Homa General Trading HomeStart Finance Honda of America Hongkong Shanghai Banking Corporation Household International Financial Services Howe Barnes Investments, Inc HSBC Bank Canada Huntington Bank HypoVereinsbank London IBM Corporation IBM UK Limited Identrus LLC-Singapore Inde Associates Indiana University Indus Software INFO IT Infosys Technologies InSouth Bank Insurance & Technology Magazine International Bank Of Commerce International Finance Group International Monetary Fund International Trading Company InTuiton Invesco Funds Irvine Ventures Isurus Ivega J & J Group Pty Ltd JP Morgan Chase & Co. JP Morgan Chase Cardmember Services J. & W. Seligman & Co. Inc. J.D. Power and Associates Jamaica National Building Society John Hancock Financial Services Johnson International, Inc. Keppel Tatlee Bank Key Bank USA Kinecta Federal Credit Union Larsen and Toubro Lehman Brothers Holdings, Inc. Leirbag Foundation International LG Capital Co. Liberty Capital Companies Lincoln Financial Group Lincoln National Life Insurance Company Local Oklahoma Bank, N.A. Lund University Sweden Lutheran Brotherhood M&T Bank Mackenzie Financial Corporation Macomb Schools and Government Credit Union Madison PVT. Ltd. Maine Bank & Trust Company Manulife Financial Marchmont Packaging Limited Mariner Investment Group Marquette Financial Companies MassMutual Financial Group Mastercard International MBNA Financial MBF Finance Mellon Financial Mercantile Mercer Management Consulting/Marsh & McLennan Merchant's Bank Merrill Lynch Methodus MetLife MetroBank, N. A. Metropolitan Transit Authority-Houston, TX Midland Financial Millennia Ministry of Local Government Model Financial Corporation Limited Modelsoft.com Limited Moody's Investor Service Morgan Stanley Dean Witter Motorola Employees Federal Union MRS Group of Companies Mutual of Omaha Mylan Laboratories National Australia Bank National Auto Finance Co., Inc. National Bank of Canada National City Corporation National Commercial Bank National Housing Trust National Irish Bank National Revenue Corporation National Societe General Bank Nationwide Financial Nationwide Insurance Navitas, Ltd Navy Federal Credit Union NBS Bank Nedcor Bank Limited Network Solutions New Horizons Independent Living Center New York City Department of Finance New York Times Newsday Norge Mortgage Solutions Novartis Pharmaceuticals Inc. Noven Pharmaceuticals Inc. OCBC Bank Ocwen Federal Bank FSB Ohio Savings Financial Corporation Old Kent Bank Old Mutual Online Resources Ontario Financing Authority Ontario Power Generation Inc. Oppenheimer Funds, Inc. Optima Management Orica OutPurchase.com P & A Voilis Stock Brokers Company Pacific Coast Savings Credit Union Paine Webber Pan-American Life Insurance Company Passkey, Inc Paytrust.com Pentasoft Technologies Limited Peoples Bank PeopleSoft PFPC Inc. PFS Financial Services Philippine National Bank PIC Wisconsin Bank Pioneer Bank, FSB Pireaus Bank PNC Bank Polaris Software Lab Ltd. Portman Building Society Principal Bank Project Enterprise Provident Bank Provident Bank Of Maryland Providian Financial Corporation Prudential Bank and Trust Prudential Financial Services Prudential Securities Pyramid Rational Software Redwood Credit Union ReliaStar Financial Renaissance Center Response Insurance Rhapsody Technologies Pvt. Ltd. Royal Bank of Canada R R Donnelly & Sons Sallie Mae Servicing Corporation Schoolnet Scotiabank Seamico Securities Sears Roebuck and Co. Security Benefit Group SEI Investments Semantix Shanghai Commercial Bank Sherwood Credit Union Shopaccess ShoreBank Singer & Friedlander SLP Capital Societe Generale Solomon-Smith Barney Solving International Sonera SmartTrust SottoMayor Bank Canada SouthTrust Bank Southwest Bank of Texas Southwest Securities Standard & Poor's Standard Bank of South Africa Standard Chartered Bank State Bank of India State Street Bank and Trust Stevens Communications Stratsite Inc Student Loan of North Dakota Suncorp Metway Ltd. SunTrust Banks SwissCom TAL Global Asset Management Tapmi Target Corporation Tatonka Credit Corporation TCF Financial Technology Capital Partners Tekelec, Inc. Telcor Communications TeleTech Holdings, Inc. Telhio Credit Union Textron Financial Corporation The Capital Markets Co The Central Fund The Development Bank of Singapore The Hartford Financial Services The Mortgage and Housing Corporation of Canada The Mutual Group The National Commercial Bank The Oklahoman The Royal Bank of Trinidad & Tobago Limited The Saudi British Bank TISCO Finance Public Company Limited Toyota Financial Services Toyota Motor Sales USA, Inc. Transamerica Tris Tudet Inc. Tullett & Tokyo Liberty (Securities) Ltd U.S. Bank U.S. Central Credit Union U.S. Clearing U.S. Trust U.S. Marine Corps U.S. Coast Guard Finance Center U.S. Army U.S. Postal Service UMB Financial Corp. Union Bank of California Union Bank of India Union Bank of Jamaica Limited Union Bank of Switzerland Union Bank of the Phillipines Union National Bank United Bank for Africa United California Bank United States Mint USA Group USAA USB Homelending/Universal Savings Bank Uwharrie Capital Corp/With the Bank of Stanly Varian Semi-Conductor Equipment Assoc. Verdi & Co Veri-Source Vermont Student Assistance Corporation VISA International Volkswagen Argentina Walnut Street Securities, Inc. Warburg Dillon Read Warwick Business School Washington Mutual Waukegan Savings and Loan Wealth Management Systems Ltd Webster Investment Services, Inc. Wells Fargo and Company Wendover Financial Services Corp. West LB Asset Management (UK) Limited Westpac Wincor Nixdorf GmbH & Co. KG Wipro Limited World Bank Yadkin Valley Bank & Trust ZC Sterling Zurich Financial Services Back to Top Current Benchmarking Initiatives Click topic for more info To find out more information: Financial Services & Banking Benchmarking Association4606 FM 1960 West,Suite 250Houston, TX 77069-9949 Call (281) 440-5044 orclick here for email function studies() {window.open('studies.html', "",'toolbar=no,location=no,directories=no,status=no,menubar=no,resizable=no,copyhistory=no,scrollbars=no,width=500,height=220');} Additional Benchmarking Resources: Industry Focused  Airline Airport Aerospace • Six Sigma Automotive Banking Biotech Broadcasting Cable And Satellite Television • Outage Communications Career Pathing Computer Hardware Manufacturing Construction • Heating, Ventilation, & Air Conditioning Defense • Six Sigma Electric Utility • Municipal & Rural Cooperative • Nuclear Utility • Outage Communications • Generation • Distribution • Transmission • Substation Maintenance • Accounting & Finance • Contact Center • Customer Satisfaction • Human Resources • Information Systems • Procurement & Supply Chain • Shared Services • Six Sigma • Utility Managers Energy • Systems & Technology Federal Credit Unions Financial Services Forest Products Gas • Contact Center Government • Federal, State, Municipal Finance Managers • Corporate and Intergovernmental Security Alliance Government Performance Health Care Health Care Administrators Health Insurance Higher Education Hospitality HVAC Insurance Internet ISP Life Insurance • Contact Center Lottery Commission Manufacturing Mass Transit Media Mining Mortgage Natural Gas • Contact Center Newspapers Not For Profit Oil and Gas • Contact Center Petrochemical Pharmaceutical Pharmaceutical Manufacturing Pharmaceutical Manufacturing Validation Retail Retention Satellite Television • Outage Communications Securities Skills Replacement Software Sport Succession Planning Telecommunications • Outage Communications Toll Road Authority Transportation Urban Mass Transit Utility Water Utility • Contact Center • Outage Communications Wireless Yellow Pages Other Sites of Interest Benchmarking Books Benchmarking Careers Benchmarking Coordinators Benchmarking Database Benchmarking Newsletter Benchmarking Reports Benchmarking Roundtables Benchmarking Training Corporate and Intergovernmental Security Alliance Fast Track Benchmarking Knowledge Workers Productivity Forum benchmarking.cc Australia Belgium Canada Finland Germany India Ireland Japan Mexico New Zealand Spain United Kingdom United States Process Focused 911 Call Center Abandoned Property Management Activity Based Costing Accounting and Finance Accounts Payable Agile Manufacturing Aging Workforce Management Application Development Application Maintenance Asset Tracking B2B B2C Billing Process Management Brand Value Management Budgeting, Planning & Forecasting Capital Asset Management • Hardware Asset Management • Software Asset Management Capital Expenditures Clinical Trials Standards Career Pathing Collections Complaint Handling Consumer Products Contact Center Contact Center Customer Satisfaction Contact Center Offshore Outsourcing Contract Management Corporate and Intergovernmental Security Corporate Communications Corporate Cost Reduction Corporate Governance Corporate Planning Corporate Printing Corporate Travel Credit & Collections Culture Integration Currency Strategy Customer Database Customer Intimacy Customer Listening Customer Profitability Customer Relations Strategies Customer Relationship Management Customer Satisfaction Customer Service Data Mining Desktop Support Disease Management Dispute Resolution Distribution & Logistics Disaster Preparedness & Recovery eCommerce E-mail Management Employee Development & Training Employee Profiling Employee Retention Enterprise Continuity Environmental Health & Safety Equal Employment Opportunity Executive Accountability Executive Development Extranet Facilities Facilities & Real Estate Federal, State, Municipal Finance Managers First Call Resolution Fleet Management Global Organization Structure Help Desk Human Resources Information Systems Information Technology Architecture Information Technology Asset Management • Hardware Asset Management • Software Asset Management Information Technology Customer Satisfaction Information Technology Facilities Management Information Technology Financial Managers Information Technology Human Resources Information Technology Measurement Information Technology Offshore Outsourcing Information Technology Outsourcing Information Technology Procurement Information Technology Project Management Information Technology Security Information Technology Strategy Development Integrated Voice Response Intellectual Property Internal Auditing Internal I/T Customer Satisfaction Intranet Inventory Management ISO9000, QS9000, ISO14000 IVR Knowledge Management Knowledge Workers Lean Manufacturing Management Development Manufacturing Technology Marketing Mergers Network Security New Service Development Occupational Health & Safety Offshore Outsourcing Order Management Outage Communications Outsourcing Outsourcing - Information Technology Pandemic Flu Payroll Management Pricing Management Policymaking Process Harmonization Procurement and Supply Chain Product Development Project Management Product Verification & Validation Real Estate Relationship Management Regulatory Affairs Remittance Processing Reverse Engineering Costs Risk Management Sales Force Security Server Support Management Service Level Service Recovery Shared Services Shared Services Satisfaction Processes Six Sigma Skills Replacement Small Business Executives Software Certification Statement Processing Strategic Resizing and Restructuring Supplier Cost Succession Planning Tax Policies and Administration Technical Accounting Technology Assessment Technology Manufacturing Telemarketing Transfer Pricing Travel Treasury Management Utility Managers Voice of Customer Workforce Management Privacy Policy All names submitted to this site shall be used expressly for the purpose of networking organization in benchmarking studies. Names are used for this organization and also for the ebenchmarking™ Newsletter. No names submitted to this site are ever sold. If you suspect that others are using this list please call us at 1-888-323-6246. Individual's names are confidential and will not be released. However, a company or organization name may be listed as our member. Saturday October 11, 2008  Feature Site of The Week - Benchmarking Roundtables  © 1992-2009 The Benchmarking Network, Inc. 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