| Livehelper_com A customer service tool for websites that enables site visitors to instantaneously communicate with customer service personnel using text chat or voice over IP. |
| MainstayCRM An international contact center that provides blended inbound and outbound telecalling facilities coupled with BPO services such as email management and back office tasks. |
| Marc_X CRM consultants who provide Goldmine, Heat and NetSuite solutions. |
| Mareeba Independent CRM consultants provide advice to companies on how to maximise the returns from their existing CRM installations. |
| Marketpoint Global database marketing. |
| Microsoft_and_Oracle_Customer_Information_Center Features product description, blogs, customer list, and news. |
| MM_Group_Ltd_ Provides call center and customer data services in the UK. Also provides printing, response management, e-commerce, and database management services. |
| Naylor_Data_Services Naylor Data Services specialize in GoldMine Software Installation, Customization, Consulting, Training, and Support Solutions. |
| Noonmark Web based customer information system for small and medium sized businesses. |
| Paladin_Consulting_Group Customer management and customer interaction management consulting. |
| Power_Marketing Lead generation service specializing in pre-screened phone leads for any business on or offline. |
| ProspectSoft Provides CRM solutions combined with mobile computing. Products feature integration with Pegasus, Sage, Exchequer, Access, popular accounting software and manufacturing systems. |
| Quicksilva_Interactive_Solutions Provides CRM, eCRM, content management and database integration solutions and consultancy. |
| Rankin_Technology_Solutions Rankin Technology Solutions provides consulting and CRM solutions for small businesses in south Georgia and north Florida |
| Real_Assistant Live help and sales chat software powered by ASP script. |
| Ridge_Group_LLC Internet and CRM consulting group. |
| Salespage_Limited Developers of web-based CRM solutions. |
| Salestrac Marketing and sales automation software. |
| SemaTree Enterprise class CRM software designed and implemented for the scalable J2EE application server environment. ECS is a CRM application framework and product consisting of EJB business components and We |
| Senior_Consultant_CRM CRM Consultant |
| SiliconLink Enterprise level CRM for small business with customizable industry-specific solutions. |
| SmoothStart_CRM Online CRM Customer Relationship Management Solutions including Sales Force Automation (SFA) applications, contact management, marketing automation and customer support. |
| SplashDot Customized customer engagement solutions for Web sites. |
| SpringDove eCRM technologies, E-business consulting, web designing, hosting, content development and IT application development |
| SupportClient Manage customer support with SupportClient. Streamline all of your support efforts into one easy to manage, professional avenue. |
| TBN_-_The_Business_Network Provides on-demand web services for the IT distribution industry. |
| Telemation CRM software system including complete telephony features and application development toolkit. |
| U&D_Square Provides 24x7 technical and customer support for web hosting companies, ISP's, Data Centers & other businessess. |
| Unisys_Financial_Solutions Provides CRM and unified information services for financial institutions. |
| United_Customer_Management_Solutions Lifecycle eCRM for telecommunications, utilities and financial industries. |
| Vertical_Marketing_Inc_ Software consulting firm specializing in the implementation and support of CRM systems. |
| 360_Visibility Microsoft Business Solutions partner provides a solid foundation of tool sets for Financials, Distribution, Supply Chain, Manufacturing, Customer Relationship Management and Human Resources. |
| Vojus CRM consultants who provide a range of CRM products and implementation services. |
| West_Monroe_Partners_LLC Business and technology consulting firm. |
| Windsail_Technologies_LLC Design and implementation of central customer information files in support of CRM initiatives for large corporations. Data cleansing and data consolidation. |
| Zerotouch Provider of web based customer service solutions. |
| About_Construction_Industry Building and construction articles, news, and reference materials. Includes discussion forum and newsletter. |
| BCIasia Construction market information Asia including project leads, building contracts, economic trends and construction reports. |
| Building Offers news and information for Canada's building industry, updated on bi-monthly basis. |
| Building_News Monthly newspaper for the British building industry. |
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KANA Software to Announce Third Quarter 2008 Financial Results
Target Selects KANA to Enhance In-Store Customer Experience
KANA Webinar to Address Optimizing Search for the Customer Service Environment
KANA’s Esteban Kolsky to Discuss Best Practices for Managing Customer Service Experiences at destinationCRM Conference
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City of Amsterdam
The City of Amsterdam envisioned a new system that would provide residents with easier ways to find information while ensuring answers were consistent and accurate across channels. The key requirement was that no matter how the City interacted with a citizen, answers to questions must be consistent. This means that if a citizen calls, emails, or looks for information online, the same answer is served up at all times
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Forrester Recognizes KANA as a Leader in Interaction-Centric Customer Service Management Software
In addition to being named a leader in Interaction-Centric CSM Software, KANA received the highest score for Current Offering amongst all interaction-centric vendors.
According to Forrester VP and Research Director, Chip Gliedman, “KANA, a best-of-breed eService provider for more than a decade, continues to evolve the breadth and depth of its suite."
In evaluating KANA and its integrated, multi-channel customer service suite, available through the on-premise and OnDemand deployment models, Forrester also noted KANA’s well-rounded product capabilities, high scalability, and strong integration partners.
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