| iVillage_Work_From_Home_Channel Offers information for women who freelance, own home businesses or telecommute. |
| JALA_International Overview of telework, telecommuting, and applied futures research consulting services. |
| KLR_Consulting A management consulting firm specializing in alternative work arrangements and alternative officing. |
| LOMA Explores the issues surrounding telecommuting and gives examples of how to implement telecommuting and work from home policies. |
| NoCommute_org Provides premium telecommuting, office hoteling, conferencing and business services. |
| Oregon_Office_of_Energy_Telework_Web_Site Information on telecommuting, how it works, how it benefits employees and employers and how to start or improve a telework program. |
| SafeWork_-_Teleworking PDF report on teleworking. |
| Telecommunications_and_Travel_Behavior_Research_Program At the University of California, Davis. Information on projects, staff, publication and related sites. |
| Telecommuter_Guidelines Information on developing work objectives, organizational and time management strategies, communication methods, technology, and problem resolution techniques as they relate to telecommuting. |
| Telecommuting_Productivity_Research A study that identifies fifteen reasons why telecommuting may not increase productivity as much as commonly believed. |
| Telework_in_Hungary_and_Worldwide A Hungarian telework job board with tips and articles on teleworking. |
| Telework_Recruiting Lists of telecommuting jobs and work from home jobs for the US, UK and Canada. |
| Telework__The_Benefits The benefits of telecommuting for employers and for teleworkers. |
| Variety_Work_at_Home A directory of real work-at-home jobs that require no fees. Includes advice, information and resources for home based work. |
| 2Work-At-Home_com Provides telecommuting job listings, home business ideas and other work from home resources. |
| World_of_Work_Portal Portal for small business, self employment, teleworking information and resources. |
| You_Can_Work_From_Anywhere Tips, tools, articles, newsletters, seminars, and other resources to help improve the productivity of telecommuters, mobile workers, managers, and home-based workers. |
| Absolute_Process_Instruments Manufacturer of plug-in industrial signal conditioners to convert industrial analog signals to the signal or alarm type needed. |
| Acromag Provides industrial I/O solutions for measurement and control applications. Signal conditioning, PC data acquisition, VME boards, 'LonWorks,' and IP modules for analog and digital I/O. Instrumentation |
| Acuity_Research_Laser_Sensors Develop and manufacture laser distance sensors and laser measurement systems for industrial and OEM use. |
| Advanced_Custom_Sensors,_Inc_ Manufactures force and pressure sensors, digital pressure switches, and digital pressure gauges. |
| Almeg_Controls Manufacturing controls and probes for level, flow, pressure and temperature. |
| Althen_GmbH German manufacturer of sensors for pressure, force, weight, torque, distance, position, acceleration, inclination and levelling. Product catalogue, tech notes and newsletter. |
| American_Aerospace_Controls,_Inc_ Manufacturer and provider of AC and DC current, voltage, power and frequency transducers for industrial, laboratory, rail transit, defense and space applications. |
| Ameritrol_Inc_ Manufactures flow, level and temperature switches for the process control industry. |
| AMETEK A Global manufacture of electric motors and electronic instruments. |
| Analytical_Technologies,_LLC Specialist process film thickness measurement and control. Applicable for optically transparent thin films to opaque dielectric films. Integrated measurement solutions. |
| Anderson_Instrument_Co_ Manufacturers a complete line of instruments for measurement of pressure, temperature, and level. These products include: gauges,pressure and level transmitters, liquid level monitors, danitary RTDs, |
| Anly_Electronics_Co_,_Ltd_ Manufacturer of timer, counter, controller, floatless relay, relay, solid state relay and digital temperature controller. |
| Aqua_Measure_Instrument_Co Online moisture measurement systems for paper, powders, chemicals, solids processing. Also, portable moisture meters. |
| Aquasant_Messtechnik_Ltd Manufacturers automatic interfacial layer control, level, product monitoring, concentration, turbidity, for liquids, powders or foams. |
| Aquilar_Ltd Leak detection solutions for liquids and gases, including flood prevention, for water, oil, fuel, chemicals and detection of toxic, explosive gases and refrigerant gas. |
| Arjay_Engineering_Ltd_ Industrial and environmental controls: level, flow, suspended solids, turbidity, oil in water, gas detection, spill alarms, claritek, hydrosense.. |
| Aseko Manufacturer of gas and vapour detectors, humidity and temperature measurement equipment, and control systems. Site in English and Czech. |
| ATEQ Produces leak and flow detectors with local calibration, service and support. |
| Automatic_Timing_and_Controls Manufacturer of industrial instrumentation products including timing and control, panel meters, printers, calibrators, tachometers, phase monitors, and motor protection devices. |
| Automation_Sensors_Measurement_GmbH Manufacturing of sensors and measuring instruments including thermometers and recorderscopes. |
| Baccara Distributor of pressure switches, pressure transducers, vacuum switches, level switches, flow switches, flow meters, flow indicators and temperature switches for processing industries. |
| Balluff_Inc_ Manufacturer transducers, precision switches, and industrial sensors for the metalworking, automotive and plastics industries. |
| Banner_Engineering Produces photoelectric switches, ultrasonic sensors, and safety light curtains. |
Call Center Work From Home
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Telecommuting and Remote Agent Call Center Technology
With technology from Database Systems Corp., the concept of a virtual call center is now a practical reality. Consider having your call center workforce accepting and making calls from remote offices or even from home. Also consider having monitoring and control technology in place to make this scenario possible. Perhaps even your supervisors are working from home as well.
Also consider having a phone system that answers your customer inquiries on its own, but with agents available if ever needed. This phone system can even contact your customers or prospects with announcements and alerts.
This is all possible with our PACER phone system and supporting contact management and computer telephony software. No longer will your call center be hampered by factors such as bad weather preventing your agents from commuting to work. Your employees can even keep working with some illness or family condition that would typically stop them from coming into the call center. Now you can hire (and retain) some of your best agents who are unable to commute to work on a regular basis. And growth is limited only by your ability to add technology or people, not office and parking space.
Expand Your Employment Opportunities
Allowing your employees to work from home gives you a
competitive edge over traditional call centers. Now
you can hire highly qualified individuals who could
not otherwise commute to your center. Handicapped
individuals, single parents and the elderly can now
become an integral part of your remote workforce.
PACER Phone System Demonstration with Remote Agents
Database Systems Corp. has prepared a full length presentation of our PACER phone system with CTI software and softphone that you can easily download and view. Included in this presentation are several different CRM and PACER campaign demonstrations along with an explanation of our CTI capability with online reports. This presentation includes PACER's robust features plus a tutorial on different calling techniques. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our PACER and CTI demonstration.
Virtual Call Center Phone System
The heart of a virtual call center is the phone system. Our PACER Predictive Dialer phone system supports call center remote agents that log in from remote offices or from home. PACER tracks each telecommuter agent separately and can route inbound calls to these agents as if they were working locally. Likewise, remote agents can initiate outbound calls and PACER can even route predictive dialer calls to these same telecommute agents. This telecommuter phone system has voice monitoring capability that lets your supervisors audit the quality of the remote agents, ensuring that the service and support provided by your remote agents are of the highest standards.
Using "Smart" Predictive Dialing features, the PACER can pre-qualify prospects and only pass calls to your local or remote agents that express an interest. Since more than 90% of predictive calls result in "No Interest", your organization can realize tremendous savings. Combining predictive and IVR features with our Text To Speech Software, the PACER plays a pre-recorded message and lets the called individual make touchphone selections to continue. They can talk with an agent, request a call back, or even leave a recorded message.
Remote CRM Applications for Work From Home Agents
Remote agent work at home capability is a standard feature of our award winning CRM Software, TELEMATION.
Telephone functions and call recording are some of the many features available within this product. Complete contact management, call history, order entry, literature fulfillment are just a few of the applications that can be managed using this call center telecommuting software system. Telemation campaigns can be developed with telephony features defined on a campaign wide basis as well as per individual agent. Plus Telemation lets you provide your agents with selective telephone functions including a call record button.
IVR, Voice Broadcasting and Call Recording
The PACER phone system has a sophisticated IVR system that lets your phone system answer Toll Free phone caller questions on its own, without the need for operator intervention. Of course, if the caller wishes to speak with an agent, PACER can transfer the call to the next available local or remote agent. The call recording system can be used to record two way calls or simple messages left by callers. Likewise, with our Voice Broadcasting System, the contacted party can be prompted to leave a recorded message after listening to a message left by the PACER IVR phone system. This message recording feature greatly improves the productivity of your call center agents while adding flexibility to your calling campaigns.
CTI Software and Remote Applications
Remote agent support is an integral part of our Computer Telephony (CTI) Softphone and API library, allowing application programmers to embed telephony and call features in existing PC, Linux/Unix, or Web applications. Computer telephony functions can now be a standard feature within any existing telework application that requires a phone interface. Our CTI telecommuting software features include remote agent phone login and access.
You can obtain more information about our CTI telecommuter product by visiting our CTI Software web page.
Telecommuting Call Center Savings and Benefits
Less office space and resource requirement
More productive and efficient telecommuter workforce [reduce wasted travel time]
Increased energy conservation
More motivated and content work at home employees
Broader telework force recruiting base
Increased worker retention
Remote office interoperability
Less impact from weather conditions
Reduced telecommuter sick leave
Easier peak business workforce management
Decreased environmental impact [no commute means zero vehicle emissions]
Telecommuting Product Information
Contact DSC to learn more about our telecommuting software and work at home program.
For further information, see the Remote Agent Product Page.
Copyright © 1998 - 2008 Database Systems Corp. All rights reserved.
Last modified: August, 2008.
