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I d like to update my email address it essential you keep us up to date on any changes to your email address. Meter read reminders, updates, newsletters - all of these form a key part of our online service and should be going to your current email address. To update your email address just log in to your account as usual using your old email address and password, select manage personal details from the menu on the left and submit your new contact details. Change your email address you can do this by logging on in the usual way using your? Old? Email address and password. Once you have logged in, go to the? Manage personal details? Link on the left hand side of the page. You will then be able to update your details. . Check which tariff i? M on you can check the tariff you re on in the online account area if you think your on the wrong tariff, please get in touch selecting tariff enquiry and my tariff is incorrect from the drop down menus. If you are thinking about changing your current tariff, why not use our get a quote tool to compare our available tariffs, find out more prompt payment discounts some things sound a little bit too good to be true, but, we re true to our word. Take our new prompt payment discount, for example. When we told our quarterly payment customers that, from the 19th february 2009, they d get discounts for settling gas and electricity bills within 14 days of issuing we meant it. And now they re receiving up to 3. 9% off their payments. For energysmart customers who receive their bills monthly, the prompt payment discount is applied to your monthly bill in exactly the same way. Learn how our prompt payment discount works discover what our prompt payment discount does for you find out how you qualify for our prompt payment discount see which tariffs are included in our prompt payment discount my direct debit has increased, but i m on a fixed price tariff fixed price plans freeze the cost per unit of energy your use. The unit rate will not change during the fixed price period. Your direct debit may have increased for 2 reasons increase in your energy usage we regularly assess your direct debit payments to prevent debts or large credits building up on your account. If we feel you are paying too much or too little for your supply we will adjust the payments. You have come to the end of the fixed price plan when you come to the end of your fixed price tariff, you ll no longer be paying the same rate for each unit of energy used. Your bill will reflect this, as we set your direct debits at the right level to cover your expected energy costs over the whole of the next plan period. We will contact you before the end date of your fixed price tariff to let you know about the options available to you, so you can choose which tariff is best for you going forward. . Ways to pay https www. Britishgas. Co. Uk helpandadvice searchmore? Id=1535 sec=m i d like to know how safe is it to pay my bill online it natural to be a little bit wary of something new, especially where your money is concerned. But rest assured, our online payment service here at british gas is among the safest around. That because we offer 3d secure - the very latest system from visa and mastercard that used by over 50,000 retailers worldwide. In fact, paying your bill online has never been more secure. If you re making a payment for the first time using 3d secure, you ll be asked to register through our site. This means setting up a password and entering a few personal details, like your card number. Once you ve registered, you ll be able to use your password across any other website that uses 3d secure. On the other hand, if you ve made payments before over the internet and have already registered with 3d secure, then all you ve got to do is follow the online instructions and enter the password you ve already set up. . My bill is estimated but i d like to give my own reading if you provide us with an accurate meter reading we can amend your estimated bill. Please note we can only amend your bill up to 14 days after your estimated bill was issued. If you re not sure how to read your meter find out more. Submit your reading now. My meter was read, but i ve still received an estimated bill if your meter was read over a week ago but you ve received an estimated bill, there might be a problem with the reading. When this happens, we use an estimated meter reading to produce your quarterly bill. If you d still like your bill to be based on an actual reading you can submit a meter reading of your own and we can amend the bill accordingly, submit your reading online now alternatively, if you ve had your meter exchanged and the details haven t been updated on your bill, we ll need you to provide the following information. Re-setting your account password if you have forgotten your password, its quick and easy to choose a new one. Simply enter your email address and click on the forgotten password link in the account log in page. Then follow the step by step instructions to choose a new password. If you are still having problems please call us on 0800 048 0505 8am to 8pm monday to friday and 8am to 6pm saturday. I have locked my online account, what can i do?. My account in credit and i d like a refund if you pay by fixed monthly direct debit, there a good chance your account will be in credit at certain times of the year. That because we spread the cost of the energy you use in the winter months, so it all evens out into more manageable payments. Should you wish to claim any outstanding credit, however, we re more than happy to help. If your account is more than? 100 in credit at the end of your payment year and we ve got an accurate meter read, we ll automatically refund this to your bank account. On the other hand, if your account is less than? 100 in credit, you can either claim your money back or we ll put this toward next year bills to reduce your monthly payments that much more. If you want to go ahead and request a refund, please make sure your recent bill is based on an accurate meter reading or submit a reading online. Once that taken care of, just get in touch and we ll sort out the rest. My direct debit has increased, but my british gas account is in credit we all use different amounts of energy at different times of the year. Typically, in the summer time, you ll use less energy than in the winter, and may build up a credit on your account. Likewise, if your energy use was lower than we estimated, your account may be in credit. As part of our customer commitment, we reassess your payments every 6 months or so to make sure you re paying the right amount. If we find that your direct debit monthly payments need to increase to cover your future estimated energy costs, we ll let you know in advance - this will also take into account any credit that been carried forward. If you want to find out more about the amount you pay for your energy, discover how we work out your direct debit. You can do your bit to help british gas calculate your direct debit payments by carrying out regular meter readings. Submit a reading of your own or if you re not sure how to read your meter, find out more. It looks like my direct debit too high direct debit plans spread the cost of your bills over the year. Gas and electricity use varies during the summer and winter months, so you may find that your account is showing a credit at certain times in the year. We aim to reassess your payments every 6 months, to make sure the amount you pay covers both your energy use and any balance on the account. When we re-assess your account, if we feel your monthly payments need to be changed, we ll let you know before we make any adjustments. . If you d like some advice on how to better manage your energy consumption, we recommend reading our energy savers report, you ll be surprised at what a difference a few small changes can make. Alternatively, you can read more on how we calculate your direct debit or get in touch directly. I have a breakdown and want to arrange for an engineer to visit. You can now request an engineer online for a breakdown. From here you should select the service repair tab and then the quick link to book a breakdown engineer. Then, just follow the step by step guide and you will be able to choose a convenient time and date for your appointment. That because we don t agree with hidden costs and added extras, just one initial charge and not a penny more. And even if we need to order in additional parts and come back after our first visit, so long as we re working on the original problem, we ll keep going until it fully repaired. For a fixed price quote, call us on 0800 524 4856* if you would like to try our appliance trouble shooter, find out more *calls may be recorded and or monitored for quality assurance and compliance purposes. My central heating and or hot water does not seem to be working there are a large number of reasons why your central heating and or hot water might not be working. However before calling an engineer, the following hints and tips may help you resolve your problem quickly and simply without the need for professional help - although of course we are always there when you need us. General. Try talking to a neighbour, friend or family member. It may be something very simple you are missing. . Open vented system boilers open vented systems have a feed and expansion cistern (a smaller version of your cold water cistern) which is usually located in the loft. Unlike the ball float valve in your cold water cistern (the larger of the two) the ball float valve in the feed and expansion cistern can stick. When the system water drops to a certain point the system water can not circulate. If it is safe to do so e. G. Your loft is boarded and you have suitable access e. G. Loft ladder you could check to see if the ball valve is stuck - indicated by no or low water in the cistern. Gently moving the ball float valve arm will usually free it. Do not use force. Sealed system boilers combination boilers check the pressure gauge. Typically this should be set a 1 bar (a red indicator needle should show the position set when the boiler was installed. If the system pressure drops - sometimes due to a water leak - the boiler will fail to operate. The manufacturer user instruction may advise on how to re-pressurise. If you re not quite sure how to carry out any of these checks, it may help if you consult the appliances manufacturer user instructions for help. These should be in the form of a paper booklet (if the appliance was new to you these should have been supplied at the time of installation). Concise user instructions are often detailed on the rear of the appliance control panel1 and most manufacturers also have their appliance user instruction available on their dedicated website. If the above hints and tip fail to resolve your problem, we recommend booking an engineer. 1 safety note - panels and covers that requires the use of a tool must not be removed by customers. Removing such panels can result in serious injury or even death. 2 repeated tripping indicates a serious fault and an engineer visit will be required. Appliance trouble shooter https www. Britishgas. Co. Uk helpandadvice problemsearch? Id=2143 sec=m. If you are already registered to manage your accounts online, just log in and select move home from the left hand navigation menu. If you are not registered, don t worry, you can still complete your home move online, find out more if you would like british gas to take over the supply at your new property it can take up to 6-8 weeks before we can supply you. The supply of gas and electricity to your property will not be affected during this period. If you would like us to take over your gas or electricity at your new address, just call us on 0800 048 0202*. We re open from 8am to 8pm monday to friday and 8am to 6pm on saturdays. . *calls may be recorded and or monitored for quality assurance and compliance purposes. I ve moved house and can t get access to my meters. To make sure your energy account is opened or closed correctly, we need a meter reading. If the property is rented, it a good idea to ask your landlord or letting agent, as they normally keep a record of the readings. Once you have your meter reading, please use our online contact form to send us the details. However, if you re unable to obtain an accurate reading, we ll estimate one for you based on your previous energy consumption. If you ve already moved out and no longer have access to the meter, don t worry - we can estimate your final account. Complete the details online now. . Transfer gas electricity to british gas we like nothing more than new customers joining british gas. That why we ve made it easier than ever to transfer your energy supply to us. In fact in some cases, all it takes is one simple phone call. If you have a credit meter, contact us on 0800 048 0202*. Alternatively, if you have a pay as you go meter contact us on 0800 048 0303*. We re open 8am till 8pm monday to friday and 8am to 6pm on a saturday. *calls may be recorded and or monitored for quality assurance and compliance purposes. I need to know who supplies my property to find out who supplies your property, please get in touch. We ll be able to confirm if we supply your new property and take your details to set an account up in your name. Pay as you go meters call us on 0800 048 0303*. Normal credit meters call us on us on 0800 048 0202*. Our opening hours are from 8am to 8pm monday to friday and 8am to 6pm on a saturday. *calls may be recorded and or monitored for quality assurance and compliance purposes. . Why can t i register for an online account? Registering for an online account is a simple process, but you need to make sure you ve got all the right information to hand. The details you enter online need to match the details on your latest paper bill or statement exactly, so it worth taking a little extra care to make sure everything entered correctly. To register online, you ll need to make sure the following information matches. If you ve tried to register previously, it possible that you ll not be able to register until we update some of your your personal details. If you need help with registering, please contact us on 0800 048 0505* we re open 8am to 8pm monday to friday and 8am to 6pm saturday. *calls may be recorded and or monitored for quality assurance and compliance purposes. . What do i do if i ve misplaced my gas card? Https www. Britishgas. Co. Uk helpandadvice typeid? Id=1058 sec=m i want my pay as you go meter changing to a normal billing meter if you d like a normal credit meter installed, we ll need to carry out a credit check in your name. Just call us on 0800 048 0303* and give your permission for a licensed credit reference agency to carry out the check, making sure you have an up to date meter reading to hand. We ll then arrange for your meter to be exchanged and discuss the various payment methods with you that are available on a normal credit meter. Unfortunately, we re unable to replace pay as you go meters with credit meters for customers. Who are under 18 years of age and cannot be legally credit checked. If you have a balance of? 20, this must be paid before the credit check can be carried out. Similarly, if you have any outstanding balance on any british gas accounts, this must also be paid in full. . If you refuse to be credit checked we can still arrange for your meter to be exchanged, provided you pay a security deposit, based on your consumption history. If you would still like your pay as you go meter exchanging to a credit meter or would like to discuss the security deposit requirements please call us on 0800 048 0303*. We are open 8am till 8pm monday to friday and 8am to 6pm on a saturday. * calls may be recorded and or monitored for quality assurance and compliance purposes. I have no gas https www. Britishgas. Co. Uk helpandadvice searchmore? Id=1330 sec=m. I want my pay as you go meter changing to a normal billing meter if you d like a normal credit meter installed, we ll need to carry out a credit check in your name. Just call us on 0800 048 0303* and give your permission for a licensed credit reference agency to carry out the check, making sure you have an up to date meter reading to hand. We ll then arrange for your meter to be exchanged and discuss the various payment methods with you that are available on a normal credit meter. Unfortunately, we re unable to replace pay as you go meters with credit meters for customers. Who are under 18 years of age and cannot be legally credit checked. If you have a balance of? 20, this must be paid before the credit check can be carried out. Similarly, if you have any outstanding balance on any british gas accounts, this must also be paid in full. . If you refuse to be credit checked we can still arrange for your meter to be exchanged, provided you pay a security deposit, based on your consumption history. If you would still like your pay as you go meter exchanging to a credit meter or would like to discuss the security deposit requirements please call us on 0800 048 0303*. We are open 8am till 8pm monday to friday and 8am to 6pm on a saturday. * calls may be recorded and or monitored for quality assurance and compliance purposes. I think my meter is running fast if your energy use seems to be a little higher than usual, it might not be the result of a faulty meter. It might be worth thinking about your energy habits and whether they ve altered recently. Lifestyle changes, like the arrival of a new baby or school holidays, might see increases in your usual consumption. New appliances like washer-dryers and lcd televisions also tend to use slightly more energy. Having taken these factors into account, if you still feel that you re consuming too much energy, then please give us a call to discuss. Check if any neighbours are affected. If they are, it is more likely to be a problem with the local network. I want my pay as you go meter changed to a normal billing meter, what do i do if you d like a normal credit meter installed, we ll need to carry out a credit check in your name. Just call us on 0800 048 0303* and give your permission for a licensed credit reference agency to carry out the check, making sure you have an up to date meter reading to hand. We ll then arrange for your meter to be exchanged and discuss the various payment methods with you that are available on a normal credit meter. Unfortunately, we re unable to replace pay as you go meters with credit meters for customers. Who are under 18 years of age and cannot be legally credit checked. If you have a balance of? 20, this must be paid before the credit check can be carried out. Similarly, if you have any outstanding balance on any british gas accounts, this must also be paid in full. . If you refuse to be credit checked we can still arrange for your meter to be exchanged, provided you pay a security deposit, based on your consumption history. If you would still like your pay as you go meter exchanging to a credit meter or would like to discuss the security deposit requirements please call us on 0800 048 0303*. We are open 8am till 8pm monday to friday and 8am to 6pm on a saturday. * calls may be recorded and or monitored for quality assurance and compliance purposes. I& ,d like to know where i can buy credit for my pay as you go meter you can arrange to top up your credit at. Certain local post offices also offer the facility to top up your credit. Alternatively, if you would prefer to, you can contact the post office directly on 0845 722 3344. They will be able to confirm your nearest top-up point. . I? D like to register for the pay as you go dual fuel discount. There no need to register for dual fuel - if you re a british gas customer and we supply both your gas and electricity, you ll automatically receive your discount after the 31st august each year. . Once we ve made your energy prediction, we work out what it costs on your selected energy tariff. We also take into account any debit or credit balance you may have outstanding on your accountfrom a previous bill. This total is what you ll pay over the course of a year and we simply divide that amount into equal payments to find your monthly direct debit. As a direct debit customer, you re also entitled to our direct debit discount, which helps you save money, and which will be automatically applied to your bills. One of the key advantages of paying by direct debit, is that you re able to spread the cost of your bills over the year, and don t have to worry about paying more during the winter when you use more energy. This means your account is likely to be in credit during the summer months, when you use less energy - credit which helps pay for your energy during the winter. We reassess your account every six months or so to make sure your monthly payments accurately reflect your energy use and your tariff, all the while keeping you up to date and paying the right amount. And we always give you at least 14 days notice if we need to make changes to your direct debit amount. If you re a new customer and there no information available, we ll make an estimation based on the size of your property and how many people are living there. I want to set up a direct debit after speaking to our customers about what would make british gas that little bit better, we re launching a brand new online direct debit service in early 2010. In the meantime, all it takes is one simple phone call. To set up a direct debit you ll need the following information. When you ve gathered all this together, please call us on 0800 048 0202*. We re open 8am to 8pm monday to friday and 8am to 6pm saturday. *calls may be recorded and or monitored for quality assurance and compliance purposes. . Change your email address you can do this by logging on in the usual way using your? Old? Email address and password. Once you have logged in, go to the? Manage personal details? Link on the left hand side of the page. You will then be able to update your details. How to change your bank details after speaking to our customers about what would make british gas that little bit better, we re adding to our online service in early 2010, including a brand new feature that lets you change your bank details. In the meantime, all it takes is one simple phone call - just make sure you ve got your sort code and bank account number at the ready before getting in touch. Gas and electricity customers can call us on 0800 048 0202* homecare customers can call us on 0800 365 100* * calls may be recorded and or monitored for quality assurance and compliance purposes. . If you ve already registered, you ll need to log in. Once you have logged in, select manage personal details from the left-hand navigation menu and you ll be free to update your information from there. If you don t have an online account, you will need to register. If you are changing your contact details because you are moving home, find out more. If you d still like to get in touch, you can do so by using our online contact us form. You will need to provide the details you want updating, selecting the options insurance repair and then contract enquiries from the available options. I d like to know when i ll receive confirmation of my homecare contract details when you sign up to a homecare contract or make changes to an existing one, we make sure that written confirmation is sent within 10 working days. If your contract is due for renewal, however, you ll usually be notified in writing around 30 days prior to your renewal date log in or register now to check or add to your list of british gas products. . How to cancel a direct debit there are a number of ways to pay for your energy or homecare contract, but direct debit is the easiest by far. By cancelling your direct debit, you ll no longer be entitled to the direct debit discount, which helps you save money on your bills. However, if you decide to go ahead and cancel your direct debit, you can do so by contacting your bank by phone, email or letter. We also recommend contacting us and we ll talk you through the next steps. Gas and electricity customers can call us on 0800 048 0202* homecare customers can call us on 0800 365 100* in the event of there being an outstanding balance on your account, we ll send you a bill for that amount. *calls may be recorded and or monitored for quality assurance and compliance purposes. . I have a breakdown and want to arrange for an engineer to visit. You can now request an engineer online for a breakdown. From here you should select the service repair tab and then the quick link to book a breakdown engineer. Then, just follow the step by step guide and you will be able to choose a convenient time and date for your appointment. That because we don t agree with hidden costs and added extras, just one initial charge and not a penny more. And even if we need to order in additional parts and come back after our first visit, so long as we re working on the original problem, we ll keep going until it fully repaired. For a fixed price quote, call us on 0800 524 4856* *calls may be recorded and or monitored for quality assurance and compliance purposes. I d like to know how i change the time or date of the breakdown appointment should you need to cancel or change a maintenance or breakdown engineer appointment, don t worry - we re more than happy to offer you a more suitable time. If you ve already registered and have an online account, please log in. You can then go to the your account section and the service and repair area to make these changes. Alternatively, if you don t have an online account yet, don t worry. It easy to do and lets you amend future engineer appointments quickly and with little fuss. If you d like to sign up, please register now. Remember to have your customer reference number to hand, you can find this on any of the letters you ve received from us. If you need to get in touch for any reason, please call us on 0800 111 011* *calls may be recorded and or monitored for quality assurance and compliance purposes. Appliance trouble shooter https www. Britishgas. Co. Uk helpandadvice problemsearch? Id=2143 sec=m. I d like to be notified when my annual service is due if you want to know when your annual service is coming up, you can either wait for us to notify you or you can check yourself by going to your online account. If you d like to take a look now, please log in please note, if there no option to book your annual service online it because the due date a long way off. Don t worry, though - we ll let you know when it gets nearer the time and you can book an appointment then. Alternatively, if you don t have an online account yet, it quick and easy to register. You just need your customer reference number, which you ll find on any of the letters you ve received from us. Once you ve registered, you can access the online calendar and book your appointment. I d like to know how i change the time or date of the breakdown appointment should you need to cancel or change a maintenance or breakdown engineer appointment, don t worry - we re more than happy to offer you a more suitable time. If you ve already registered and have an online account, please log in. You can then go to the your account section and the service and repair area to make these changes. Alternatively, if you don t have an online account yet, don t worry. It easy to do and lets you amend future engineer appointments quickly and with little fuss. If you d like to sign up, please registernow. Remember to have your customer reference number to hand, you can find this on any of the letters you ve received from us. If you need to get in touch for any reason, please call us on 0800 111 011* *calls may be recorded and or monitored for quality assurance and compliance purposes. . If you ve already registered, you ll need to log in. Once you have logged in, select manage personal details from the left-hand navigation menu and you ll be free to update your information from there. If you don t have an online account, you will need to register. If you are changing your contact details because you are moving home, find out more. If you d still like to get in touch, you can do so by using our online contact us form. You will need to provide the details you want updating, selecting the options insurance repair and then contract enquiries from the available options. I d like to know when my first homecare direct debit will come out of my bank account if you ve given us a preferred date for your direct debit to be withdrawn, we always make sure that when it ll happen. If this payment date isn t convenient, then please log in to your account to amend the date to one that more suitable. If you don t have an online account yet, it quick and easy to register. You just need your customer reference number, which you ll find on any of the letters you ve received from us. Please note you re also covered by the direct debit guarantee. Finding out how much i owe if you receive paper bills and would like to know how much you owe, why not call our 24 hour automated service on 0800 107 0224 and check your current balance. Alternatively why not register to view and manage your accounts online. Once you ve registered and logged in, you ll be able to view your account balances instantly. If you would prefer a paper copy of your bill to check your balance please contact us and we ll arrange to send you a copy. From the available contact options, simply select energy and billing. Please note your copy bill could take up to 10 working days to arrive. My meter was read, but i ve still received an estimated bill if your meter was read over a week ago but you ve received an estimated bill, there might be a problem with the reading. When this happens, we use an estimated meter reading to produce your quarterly bill. If you d still like your bill to be based on an actual reading you can submit a meter reading of your own and we can amend the bill accordingly, submit your reading online now alternatively, if you ve had your meter exchanged and the details haven t been updated on your bill, we ll need you to provide the following information. Please call us on 0800 048 0202* we are open monday to friday 8am till 8pm and saturday 8am till 6pm *calls may be recorded and or monitored for quality assurance and compliance purposes. I submitted my reading, but i haven t received a bill while you can submit a meter reading at any time, it won t automatically generate a bill. That because we create your bills in a cycle and your next might not be due straight away. If you re an online customer, we ll send you a text or email alert when we re ready to send you a bill, so you know exactly when to submit your meter reading. To make sure your reading was received, simply visit the your account section of our website, selecting either your gas or electricity account. From here you go to manage your energy usage from the menu on the left and you can view your energy consumption in a table, where you ll be able to see all your readings. Should you need to submit a reading again, just select the submit meter reading option from the same menu on the left. . I have locked my online account, what can i do? Re-setting your account password if you have forgotten your password, its quick and easy to choose a new one. Simply enter your email address and click on the forgotten password link in the account log in page. Then follow the step by step instructions to choose a new password. If you are still having problems please call us on 0800 048 0505. We& ,re open 8am to 8pm monday to friday and 8am to 6pm saturday. . However, as our relationship with you grows, we learn more about you, your boiler and central heating system, and our prices sometimes adjust to reflect this. British gas installed my boiler but if something goes wrong what impact will that have on my price as a new installation customer, your new boiler will probably be covered by a guarantee period. During this period, and for a full year after the guarantee expires, your price will not be subject to any charge for any callouts that you have whilst your boiler is still under guarantee. I d like to know what the boiler and breakdown discount charge calculation is if you want to know when your annual service is coming up, you can either wait for us to notify you or you can check yourself by going to your online account. If you d like to take a look now, please log in please note, if there no option to book your annual service online it because the due date a long way off. Don t worry, though - we ll let you know when it gets nearer the time and you can book an appointment then. Alternatively, if you don t have an online account yet, it quick and easy to register. You just need your customer reference number, which you ll find on any of the letters you ve received from us. Once you ve registered, you can access the online calendar and book your appointment. . I? M having trouble paying my bill if you are having difficulty paying your gas or electricity bill, please call 0800 048 0404* or textphone 18001 0800 072 86268* immediately. We can help, but only if we know there is a problem. We will consider your ability to pay and have a number of solutions we can offer and ways we can help. We may be able to. Collect a weekly amount directly from your benefits. If you need further information after you have spoken to us, then you should contact your benefits agency. What if i can t see all of my accounts online? Https www. Britishgas. Co. Uk helpandadvice typeid? Id=1401 sec=m i have locked my online account, what can i do? I haven t received my online bill notification if you haven t received your bill notification email it could be because some email providers route them to a junk or spam folder. There are 3 email addresses that we use to send bill notifications from bill@britishgas. Co. Uk bill_reminder@britishgas. Co. Uk replacement_bill@britishgas. Co. Uk you need to find one of these email and mark the address as safe or recognised to receive future emails to your inbox. If you re not sure how to do this, you ll need to contact your internet service provider for full details. If you ve made sure our emails are being recognised as safe or recognised and you re still experiencing problems, please contact us on 0800 048 0505* and we can make further checks for you. We re open 8am to 8pm monday to friday and 8am to 6pm saturday. *calls may be recorded and or monitored for quality assurance and compliance purposes. . We install more boilers than anyone else. Our gas safe registered engineers are fully qualified to install your new boiler quickly, efficiently and with minimum disruption. They can also advise you on other ways to make your home more energy efficient. . ^ phone lines are open weekdays 7. 30am to 8. 00pm, saturdays 8. 00am to 6. 00pm and sundays 8. 30am to 5. 00pm. Calls may be monitored and or recorded for quality assurance and compliance purposes. For further information visit www. Britishgas. Co. Uk heating-terms. * offer closes 4th december 2011, will be applied at point of sale and is subject to boiler installation and installation costs. Cannot be used in conjunction with any other british gas boiler offer. Homecare is subject to terms and conditions. Based on comparing the savings for upgrading a g-rated to an a-rated condensing boiler with a full set of heating controls. Saving figure is illustrative and based on a gas heated 3 bed semi-detached house. Savings assume a gas price of 3. 67p kwh. Source energysavingtrust. Uk in-your-home heating-and-hot-water replacing-your-boiler (10 11). . Please read these terms and conditions carefully by using the website you show you are agreeing to keep to these terms. If you do not accept our terms, please do not use the website. To print these terms and conditions, select file from your toolbar and then print. Page last updated on 31 may 2007. Accessing your account you must provide us with your email address and a password so that you can log on to our internet service and access your account details. When you use your email address and password you are authorising us to carry out all the instructions you have given us on this site. Security we will only allow you to log on and use the online account section of the site if you use your email address and password. For your protection, if you enter your email address and password incorrectly three times, we will block access to your account. If we block your account you will need to phone us on the number below so that we can reactivate it. You must make sure that nobody else knows your password, even one of our customer service advisors. Please do not write them down. If you think that somebody may know your password, you can change your password immediately through the website or by phoning us on the number below. Contacting you you must give us a valid and up-to-date e-mail address. If you change your e-mail address, you should let us know immediately through the your account section. Contacting us when your account is set up and you are logged in, you can contact us via the website by visiting the help and advice section, which you can access from most pages of the site. If you would prefer to phone us about your online account, you can call our contact centre on 0800 048 0505. Please ring this number if you are experiencing problems with using the website, forgotten your password, unable to view your bill, make a payment, etc. For all other enquiries please dial 0800 048 0202. There are other useful phone numbers in the help and advice section of our main website at www. Britishgas. Co. Uk. If you discover a fault with our website please contact us via the help and advice section of the website and let us know. Unused, lapsed and duplicate accounts we have the right to discontinue or delete your accounts where you have. Where possible we will contact you by email when we discontinue any accounts. Your supply will not be affected, and we will continue to send your bills through the post. If we close or delete your online account, you can ask us for a new online account at any time. Changing the supply address when you have sent us all the final meter readings and paid the bills at your old address, we will send you an e-mail to tell you that you can see the final bill on the website for six months. If you would like us to supply your gas or electricity (or both) at your new address, you can sign up using your online account or our main website at www. Britishgas. Co. Uk. When you have your new account reference numbers, you can apply for another online account. This will close your old gas or electricity account and open a new account. Your registration will still be the same. Alterations we have the right to remove or to stop supplying any product or service on this website at any time and without giving notice. If we remove a product or service, we will not be responsible to you. Applying for products and services we can change the prices and details of products and services (and any offers) shown online without giving notice. We can only provide products and services if they are available, and we cannot guarantee that they will be. Any details of products and services on this website are not an offer to sell or buy the products or services by the relevant company. The company advertising the products or services concerned may decide to accept or reject your offer. Business use this website is for personal use only. If you use any of the services on this website for business use, we may charge you. You can copy any part of this material under the following conditions. . If you use this website after we have made a change, we will take this to mean you have accepted the revised terms and conditions. We recommend that, from time to time, you print off and keep a copy of these terms and conditions, and a copy of any terms and conditions relating to any product or service you apply for online, together with any related application form which you have filled in. We or, if appropriate, the company you have a contract with must agree, in writing, any change to the terms and conditions. Disclaimers although we have taken care in preparing of the contents of this website, we do not endorse any of the information, names, images, pictures, logos, icons and so on relating to british gas or the british gas group of companies, or their products and services for any other organisation& ,s products and services. Also, we do not provide any warranties of any kind. This includes suggestions that a product or service will be. As far as the law allows, we will exclude all such terms and warranties. We will not, under any circumstances, be responsible for any losses you suffer as a result of using this website including loss of profits, loss of data or loss of goodwill, whether these losses are direct or indirect, nor any indirect financial (or monetary) losses, losses that are not a direct consequence of our behaviour and losses that we could not have been expected to foresee. We do not warrant that the information in this website is accurate or complete, or that we have checked it. We will not be responsible for checking that the information is accurate or complete, or if any person relies on the information. We do not warrant that the functions or materials on this website, or which you can access from this website, will be uninterrupted or free from errors, that we will correct any errors, or that this website or the server that makes it available are virus-or bug-free or represent the full functionality (range), accuracy and reliability of the materials. We are not responsible if you cannot access or use the site due to the failure of any machine, data-processing system or transmission link, any period of maintenance, change, repairs, alteration to or failure of computer systems, any industrial dispute or anything beyond our reasonable control or beyond that of our agents or sub-contractors. If any of these terms and conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which the terms and conditions are meant to be effective, we will delete the relevant terms (only in the state or country where they are illegal, invalid or unenforceable) and the remaining terms and conditions will continue to be effective, binding and enforceable. Nothing in these terms and conditions excludes our liability for death or personal injury resulting from our negligence. The information in this website is not advice (financial or otherwise) or an offer to sell or deal in any securities. You must not rely on it when making any investment decision or a decision to buy financial services from an organisation. Headings the headings used in these terms and conditions are for convenience only and do not affect the meaning of the terms and conditions. This includes all database rights, rights in designs, rights in know-how, patents and rights in inventions, whether registered or unregistered and including all rights to apply for registration. Jurisdiction and law unless we tell you otherwise, the products and services described in this website are available only to british residents. The information on this website is only aimed at british residents and, unless we tell you otherwise, we will not accept applications from anyone else. We make no representation that any product or service referred to on the website is appropriate for use, or available, in other countries. The information and other materials on this website may not meet the laws of any other country. If you access this website from another country, you are responsible for making sure you meet any local laws. The phone numbers provided only apply to phone calls made from within great britain. The laws of england and wales apply to these terms and conditions and any terms and conditions relating to products or services described on this website. If there is a dispute about these terms and conditions, this will be dealt with in the courts of england and wales, unless you live in scotland in which case the laws of scotland apply. Links to other websites certain (hypertext) links in this site will take you to websites that are not under our control. When you click on any of these links, you will leave our website. By allowing links with third-party websites, we do not intend to gain business from, or offer any security to, any person in any country, directly or indirectly. Monitoring phone calls and emails we may monitor and record phone calls and e-mails. This will help us to improve our service and make sure we keep to our practices and procedures. Also, by recording phone calls and e-mails, we can provide evidence of any contracts you enter into over the phone or by e-mail. Ownership of website britishgas. Co. Uk is a british gas website and belongs to british gas trading limited (british gas). British gas is a centrica business. Registered office millstream, maidenhead road, windsor, berkshire sl4 5gd. British gas trading company number 03078711. Product terms and conditions if you apply for any product or service mentioned on this website, you should read these terms and conditions with any other terms and conditions which relate to the product or service and, if there is any contradiction between them, the specific terms and conditions relating to the product or service will apply. For the purposes of these terms and conditions, product and service includes any insurance or financial service. Trademarks the images, logos and names on this website which identify us, a british gas company or any other organisations and their products and services are our trademarks or the trademarks of the other organisations. Nothing on this website gives anyone any licence or right to any image, logo or name. Using the website to use the website you need a browser such as microsoft internet explorer version 5. 5 or above, firefox 1. 5 or safari 1. 2. British gas is a centrica business. . I pay by direct debit, and my account is in credit. Can i have a refund?. Home insulation locks in your heat to keep your home warmer. That means you won t need to have your heating on as much to stay warm. Insulation isn t just a one-off saving either, it helps to make your home more energy efficient, which could save you money year after year. . Loft insulation could save you around 175 a year on your energy bills, and cavity wall insulation around 135 a year. Some people& ,s loft insulation is only two inches thick, which is only about 20% of the recommended thickness. Topping up your insulation alone could reduce your bills by around 40 each year^. Get great value loft and cavity wall insulation for just 199 each*. . British gas install in mainland great britain only. Not valid in north and west scotland. Not all homes are suitable for cavity wall and or loft insulation. Subject to survey and availability. ^ source www. Energysavingtrust. Uk energy-saving-assumptions, aug 2010. Loft insulation savings are based on the customer& ,s current insulation being 0-50mm. Actual savings depends on individual circumstances. . Tags, as close as possible to the opening tag. Creation date 01 17 2011 --. The energy you use needn t be a mystery. Energysmart helps you see exactly how much energy you re using with a free electricity monitor and exclusive online tools, helping you save up to 125* a year. Plus you can save a further 65 if you sign up to our online fixed tariff**. As an energysmart customer we ll also reward you with nectar points^ mystery solved. Money saved. . Our free electricity monitor puts you in control and helps you save energy and money, by showing you exactly how much energy you re using. So you know how much you re spending every time you put the kettle on or how much you are saving by turning the lights off. . Energysmart includes simple online graphs and tools. You can track the energy you use over time, helping you manage and reduce your usage. You can predict your next bill, compare your current energy usage with the past or even against other similar households in your area, so you know how you& ,re doing. . Energysmart helps you monitor your energy usage more effectively, which could cut your energy bill by up to 125 a year. Plus you can save a further 65 if you sign up to our online fixed tariff. . By submitting your monthly meter readings online, via sms or our smartphone app you& ,ll only pay for what you use, as your bills are based on actual readings. And as energysmart comes with our online account management service and no paper bills, you can do more things online when it suits you. . You ll collect nectar points just for having energysmart with us. You ll also collect 100 points per monthly meter reading submitted, a total of 1,200 points every year, starting from 3rd may 2011. And if you don t have a nectar card, don t worry, just login to your online account to request one. . 50 points are awarded for your gas, 50 points for your electricity and 100 points for dual fuel. All points are awarded quarterly. . 100 points are awarded per meter reading submitted every month for each fuel online, via sms or using our automated telephone service. Points can only be collected once during every 30 day billing cycle. . You can add energysmart to our online, flexible and fixed tariffs. And all you have to do is pay for your energy by monthly direct debit, or by debit or credit card. . * savings of up to 125 can be achieved by reducing consumption by 12% by using the energysmart online consumption hub and electricity monitor, based on average annual consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity, paying by monthly direct debit on our standard tariff prices as at 20th september 2011, rounded average across all regions including vat. Actual energy savings will vary depending on individual circumstances. ** 190 comprises savings of 65 against our standard tariff prices for online fixed customers (who receive a fixed 7. 8% discount on their tier 2 unit rates below our 18th august 2011 standard tariff prices), and savings of up to 125 by reducing consumption by 12% (by using the energysmart online consumption hub and electricity monitor). Savings are based on average annual consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity, paying by monthly direct debit on our standard tariff prices as at 20th september 2011, rounded average across all regions including vat. Actual savings will vary depending on individual circumstances. You need to be a nectar account holder and register with british gas to collect points. 100 points are awarded 14 days after you& ,ve submitted meter reading. Points are awarded per meter reading submitted every month for each fuel online, via sms or using our automated telephone service. Points can only be collected once during every 30 day billing cycle. . 10 10 is a movement of people, schools, businesses and other organisations working together to be more energy efficient and cut carbon emissions by 10% in a year. More than 100,000 people and over 5000 schools, businesses and organisations have signed up. Anyone can join in seconds at 1010uk or simply enter your details in the box on the right. . As part of 10 10, british gas is committed to reducing the carbon emissions of its offices and transportation by 10% in a year. To do this, we have adopted a 10-point plan which includes energy efficient vehicles and the use of microgeneration technologies on selected british gas buildings. . Tags, as close as possible to the opening tag. Creation date 01 13 2011 --. Whether you re thinking of joining us from another supplier or you re one of our customers who wants to switch tariffs, this is a good place to start. If you would like to find out what your annual energy bill could look like use our get a price calculator. Otherwise you can decide what kind of tariff you re interested in - we ve put them in distinct groups to make it easier for you. Once you ve narrowed it down, take a look at the tariffs themselves. . You can get paid for every kwh you generate, and reduce your carbon emissions at the same time, so find out more about it below. Renewable energy. Tags, as close as possible to the opening tag. Creation date 09 19 2011 --. Our homecare range can help you avoid the unexpected cost of broken boilers, faulty electrics, blocked drains and burst pipes. With the added peace of mind of an annual boiler service with a safety and energy efficiency check. . Enter your email address below and then click continue , we ll send a temporary password to your registered email address. You ll then be able to change this to a more memorable one. . I have changed my email address you can change your email address online. Once logged in to your online account, select the manage your personal details item from the left hand menu bar. . Tags, as close as possible to the opening tag. Creation date 08 16 2011 --. Award-winning training, expert engineers and a fast friendly service to help you take care of your world. Why wouldn& ,t you choose british gas?. Notes ^ limits apply, please see terms and conditions. * price quoted is for new customers for the first year and includes 3 kitchen appliances. You can also choose to increase the number of appliances to 5 or 9. . Use the kettle to boil water for cooking, instead of heating a pan on the stove. Not only will this be more efficient, but it generally takes less time too. . Replacing an inefficient fridge-freezer with an a+ or a++ rated model can save up to 36 a year. Source http www. Energysavingtrust. Uk energy-saving-assumptions, june 2010. As tempting as it is, don& ,t dry clothes on the radiators. It makes your boiler work harder than it needs to. . Keep your radiators clear. For example, do not put a large sofa in front of the radiator as it will absorb a lot of the heat. . Put draft excluders around the doors and windows. Draft proofing could save you around 25 a year on your heating bills. Source http www. Energysavingtrust. Uk energy-saving-assumptions, june 2010. Replace boilers older than 15 years old. Also, installing a new condensing boiler and controls could save you up to 235 a year. Source http www. Energysavingtrust. Uk energy-saving-assumptions, june 2010. Installing a hot water cylinder jacket could save you up to 35 a year. Source http www. Energysavingtrust. Uk energy-saving-assumptions, june 2010. Installing primary pipe work insulation could save you up to 10 a year. Source http www. Energysavingtrust. Uk energy-saving-assumptions, june 2010. Use energy saving light bulbs. They last up to 10 times longer than ordinary bulbs, and using one can save you around 40 over the lifetime of the bulb. Source http www. Energysavingtrust. Uk energy-saving-assumptions, june 2010. * source www. Energysavingtrust. Uk energy-saving-assumptions. Figures quoted are for illustrative purposes and are based on a gas-heated, average sized 3 bed semi-detached property with no existing cavity wall loft insulation. Consumption based on annual average consumption assessed by berr (17,616 kwh gas, 3,935 kwh electricity). Actual savings depend on type, age of home and individual circumstances. Not all homes are suitable for additional insulation. When updating existing insulation, savings will be reduced. Figures correct at 08 10. . We are all ears, tell us what you think. Find out more. A cookie is a piece of text that is stored on your computer by your web browser. We use cookies to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. More detailed information on cookies can be found at www. Allaboutcookies. Logging into your account to save time when you log in to your online account, there the option to remember your email address for next time. This means that when you next come to access your account, your email address will automatically appear in the log in box. We do this by saving a cookie - a small text file that helps store important information - to your computer. All you ve got to do is check the box in the log in area if you d like to remember your email address and uncheck it if you d like to erase those details. If you re using a shared computer we recommend that you don t save your email address. . Using our energysavers report the energy savers report is a series of questions around your energy usage to produce a tailored report with recommendations on how you can make changes to cut your energy usage. When completing the form, we will give you the opportunity to save your details and complete the form at another date. Cookies are used to store your email address, contact name and first name if requested. . Doubleclick cookies doubleclick is our online advertising supplier, who may set cookies on your hard drive to track the performance of the advertisements or banners placed on our website and other websites. The doubleclick cookies also enable us to tailor our online advertising specifically to the products and services you are interested in and the area you live in. . If you do not want us to use cookies in your browser, you can remove cookies from your computer& ,s hard drive, or set your browser to block cookies or to send a warning notice before a cookie is stored on your computer. However, please note that you may not be able to use many of the services on our website or other websites without cookies. You can find information on disabling cookies at www. Allaboutcookies. We re proud of our role as the principal partner of british swimming. We re passionate about supporting the sport at every level, from the paddling pool to the podium. From helping children learn a vital life skill, to giving british athletes the best chance of gold medal success, we are committed to swimming in britain. . Sign up to swim pass today for free! It guaranteed to put the fun back into swimming for all of our customers. As a british gas customer, if you d like to hear more about learning to swim, getting fit or enjoying fun days out, you can join swim pass for free today. It is our quarterly e-newsletter available to to all of our customers which is packed full of activities and promotions including. Two outdoor heated pools arrived in town this summer which transformed clapham common, london into an urban swimming festival. With over 30,000 people attending the event, it was a celebration of summer swimming like never before. . The british gas great swim series is back. Challenging swimmers of all abilities to venture beyond their local swimming pool, the series of open water swims has grown to become the uk largest outdoor swimming event. By encouraging more people to take the plunge than ever before, british gas aim to make this year event even bigger and better. . The change4life holiday planner allows you to plan a programme of activities over a week or by several weeks. There is a wide selection of things to do both indoors and outdoors (including swimming). Holidays can be a great time to get the family together for some active fun instead of vegging the break away watching tv you will have forgotten about in a month. Even when it wet outside, there lots of ways to get moving, keep warm and make some memories you ll have for years to come. The active holiday planner will help you - choose, plan and then print it out for your family to see. . Tags, as close as possible to the opening tag. Creation date 01 13 2011 --. View all our tariffs side by side, to see which is the best option for you. You can also filter your options by selecting the kinds of tariff you& ,re most interested in flexible, green, online, fixed or pre-paid. . To avoid the ups and downs of energy costs, you get a fixed rate. Select. Based on average consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity, averaged across allregions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd,rounded and including vat. Prices as at 20th september 2011. . It british renewable electricity for the same price as our standard tariff - plus your own choice of energy efficiencygadget and a 10 donation by us towards funding sustainable community projects. But all this is only possible if ourcustomers commit for 12 months. Of course, you can leave before the term is up - but if so, we d have to charge you acancellation fee of 55 to cover the gadget, our donation and a small admin cost. . Get an estimate of what your monthly bill would be, using our interactive quote calculator. Get a price. Get an estimate of what your monthly bill would be, using our interactive quote calculator. Get a price. A free online service, it gives you accurate monthly bills and could help you cut your usage. Includes a free electricity monitor. . 15 duel fuel discountwhere we supply gas and electricity to the same customer at the same property you& ,ll receive one dual fuel discount. Where electricity is supplied through a credit meter, a discount of 0. 704 p kwh off tier 2 rates (and night rates where applicable) up to a maximum of 15 per year pro-rated across your billing period appears on your bill. Based on average annual single rate electricity consumption of 3,300 kwh as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. . Dual fuelup to 67 discountdirect debit gas customers will receive a discount off your tier 2 consumption charges of 0. 196 p kwh, up to a maximum of 65 per year pro rated across your billing period. Direct debit electricity customers will receive a discount off tier 2 consumption rates (and night rates where applicable) of 1. 873 p kwh up to a maximum of 40 per year pro-rated across your billing period. Based on average annual consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. Gas onlyup to 27 discountdirect debit gas customers will receive a discount off your tier 2 consumption charges of 0. 196 p kwh, up to a maximum of 65 per year pro rated across your billing period. Based on average annual consumption of 16,500 kwh as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. Electricity onlyup to 40 discountdirect debit electricity customers will receive a discount off tier 2 consumption rates (and night rates where applicable) of 1. 873 p kwh up to a maximum of 40 per year pro-rated across your billing period. Based on average annual consumption of 3,300 kwh for single rate electricity as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. For prepayment meters, the no standing charge prices apply to customers with actaris meters with kbd on the front, for all other prepayment meters, a daily standing charge applies and all consumption is charged at tier 2 rates. If you don& ,t have an actaris kbd meter, we can install one. For new customers it may take up to 28 days after supply start date for the no standing charge prices to be updated to the prepayment meter. Two rate tariff customers for prepayment meters a daily charge applies and all consumption is charged at either tier 2 or night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by prepayment, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by prepayment, rounded and including vat. Prices as at 20th september 2011. . Tags, as close as possible to the opening tag. Creation date 01 12 2011 --. Tags, as close as possible to the opening tag. Creation date 01 12 2011 --. Our flexible homecare range can provide cover for broken boilers, faulty electrics, blocked drains, burst pipes and faulty home appliances all year round. Alternatively, for a fixed cost, you can choose from our range of one-off repair services. . With british gas if you have a burst pipe or blocked drain, you& ,ll have peace of mind that you can call our 24 7 manned customer helpline giving you prompt access to over 1,000 highly trained engineers. You can choose all year round cover giving you unlimited call outs per contract year or opt for an emergency one-off repair. . With british gas if you have faulty electrics, you& ,ll have peace of mind that you can call our 24 7 manned customer helpline giving you prompt access to over 500 highly trained electrical engineers. You can choose all year round cover giving you unlimited call outs per contract year or opt for a emergency one-off repair. . With british gas if you have faulty home appliances, you& ,ll have peace of mind that you can call our 24 7 manned customer helpline giving you prompt access to over 7,000 highly trained engineers. Our gas or kitchen appliances cover provides you with a cost effective way of keeping your essential appliances safe and working. . Tags, as close as possible to the opening tag. Creation date 01 12 2011 --. You ll collect 1,000 points in a year just for being a dual fuel customer. And you ll collect an extra 800 for submitting your meter reads online, via sms or using our automated telephone service for both your gas and electricity. . 50 points are awarded for your gas, 50 points for your electricity and 100 points for dual fuel. All points are awarded quarterly. . Points are awarded per meter reading submitted every quarter for each fuel online, via sms or using our automated telephone service. Points can only be collected once every 90 days. . You& ,ll collect 50 points every quarter for each fuel. That is a total of 200 points every year, for either gas or electricity. Your points explained. You& ,ll collect 50 points every quarter. That is a total of 200 points every year, just for being a homecare 100. You& ,ll collect 150 points every quarter. That is a total of 600 points every year, just for being a homecare 400. Tags, as close as possible to the opening tag. Creation date 01 13 2011 --. View all our tariffs side by side, to see which is the best option for you. You can also filter your options by selecting the kinds of tariff you& ,re most interested in flexible, green, online, fixed or pre-paid. . To avoid the ups and downs of energy costs, you get a fixed rate. Select. Based on average consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity, averaged across allregions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd,rounded and including vat. Prices as at 20th september 2011. . It british renewable electricity for the same price as our standard tariff - plus your own choice of energy efficiencygadget and a 10 donation by us towards funding sustainable community projects. But all this is only possible if ourcustomers commit for 12 months. Of course, you can leave before the term is up - but if so, we d have to charge you acancellation fee of 55 to cover the gadget, our donation and a small admin cost. . Get an estimate of what your monthly bill would be, using our interactive quote calculator. Get a price. Get an estimate of what your monthly bill would be, using our interactive quote calculator. Get a price. A free online service, it gives you accurate monthly bills and could help you cut your usage. Includes a free electricity monitor. . 15 duel fuel discountwhere we supply gas and electricity to the same customer at the same property you& ,ll receive one dual fuel discount. Where electricity is supplied through a credit meter, a discount of 0. 704 p kwh off tier 2 rates (and night rates where applicable) up to a maximum of 15 per year pro-rated across your billing period appears on your bill. Based on average annual single rate electricity consumption of 3,300 kwh as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. . Dual fuelup to 67 discountdirect debit gas customers will receive a discount off your tier 2 consumption charges of 0. 196 p kwh, up to a maximum of 65 per year pro rated across your billing period. Direct debit electricity customers will receive a discount off tier 2 consumption rates (and night rates where applicable) of 1. 873 p kwh up to a maximum of 40 per year pro-rated across your billing period. Based on average annual consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. Gas onlyup to 27 discountdirect debit gas customers will receive a discount off your tier 2 consumption charges of 0. 196 p kwh, up to a maximum of 65 per year pro rated across your billing period. Based on average annual consumption of 16,500 kwh as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. Electricity onlyup to 40 discountdirect debit electricity customers will receive a discount off tier 2 consumption rates (and night rates where applicable) of 1. 873 p kwh up to a maximum of 40 per year pro-rated across your billing period. Based on average annual consumption of 3,300 kwh for single rate electricity as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. For prepayment meters, the no standing charge prices apply to customers with actaris meters with kbd on the front, for all other prepayment meters, a daily standing charge applies and all consumption is charged at tier 2 rates. If you don& ,t have an actaris kbd meter, we can install one. For new customers it may take up to 28 days after supply start date for the no standing charge prices to be updated to the prepayment meter. Two rate tariff customers for prepayment meters a daily charge applies and all consumption is charged at either tier 2 or night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by prepayment, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by prepayment, rounded and including vat. Prices as at 20th september 2011. . People are at the heart of our business so it& ,s great to be recognised. The achievements of british gas have been recognised by a number of organisations, and the awards gained include. The sunday times named british gas as one of the top 25 best big companies to work for in both 2010 and 2011. British gas won the business transformation of the year 2011 at the british insurance awards. This prestigious award recognises the successful transition of the british gas services business, and the formation of british gas insurance, creating a top 15 uk insurance operation. This initiative has created a strong platform for growth through creating more choice and increased value for customers. The judging panel consisted of market experts and practitioners, analysts, consultants, industry commentators and political representatives. Centrica won in the utilities category at the britain most admired company awards, for the second year running. Centrica were also ranked 13th in the list of britain most admired companies overall - improving on last year position. Unilever was the overall winner. The awards are partnered with management today magazine. . British gas has been chosen as one of the top 50 great places to work for the 3rd year running rising four places to number 26 in the list. At a ceremony in london, the great places to work institute praised british gas, alongside other companies, as a standout uk workplace. More than 3,000 employees responded to the independent survey, which ran in november 2010. The survey assessed employees& , perceptions of their workplace, tapping into their experiences of processes, levels of camaraderie and leadership. This award echoes our achievement earlier this year when british gas earned its highest ever ranking in the sunday times top 25 best big companies 2011 rankings. British gas came 14th in that survey. Through our giving back programme employees provided support to our 2. 2 million vulnerable customers. Our provision of heating, insulation and free energy advice helped to reduce customers& , bills and gave support through 3. 3 million worth of grants from the british gas energy trust. Working towards low carbon communities our employees were able to engage with schools and communities through programmes such as generation green and green streets. These programmes sought to educate schools and communities about energy saving measures and provided new technologies such as micro generation and solar panels. . In 2010 our employees raised 334,222 and contributed 45,000 volunteering hours. Our involvement included supporting vulnerable customers and communities, assisting communities in working towards a low carbon world and engaging our employees in fundraising and volunteering, all of which helped earn us this prestigious award. . We won the challenge team award for our efforts with the mount toubkal climb that took place in september 2010 where 38 women from centrica took part in a 3-day trek in north africa, raising a grand total of 56,000 for camfed. In addition, british gas was short-listed for 2 further business charity awards business of the year and the charity partnership short term , for our work with make-a-wish, having pledged to raise 250,000 for the charity. . British gas call centre in cardiff has been named both european call centre of the year and best centre to work for in europe for the second year running. The company also won the award for large contact centre of the year (over 100 seats) in 2010, and was also highly commended for best centre for customer service. In 2009, british gas won the best improvement strategy award for its clear goals, clear objectives and amazing results. It was also awarded a highly commended in the best use of technology for its customer feedback work. The volunteering efforts of colleagues in india have given disadvantaged children educational opportunities. Centrica worked with local ngo, the om foundation, to construct a secondary school in noida near delhi. The foundation provides education for children from poor areas where many families earn less than 3,000 rupees (40) a month. Over 100 volunteers from our indian call centres and agency partners, hewitt and exl, helped out by decorating and landscaping the school and its grounds. Employees in glasgow, uk, and gurgaon, india, also simultaneously ran a charity day to raise funds for the school in 2009. The school will be able to take up to 280 students through secondary education. But centrica commitment doesn t end there. British gas and exl have made the decision to support the school for as long as we are in india. We have committed 80% of the 150,000 funding needed to run the school over the next three years. Centrica& ,s commitment to finding the best new talent has landed the business a prestigious industry award from the national council for work experience (ncwe). In 2009 centrica was judged overall winner and winner in category for the best work experience provider for companies employing more than 250 people. In 2010 centrica was awarded best in category again beating other finalists accenture, barclays capital, bp, citigroup and shell. To win the award for a second consecutive year was particularly pleasing as it meant that a completely new set of judges from within industry and higher education recognised centrica as a leading provider of work experience. With regards to how the programme is run, the judges commented on the excellent development programme offered to students, the training provision in place for line managers and the high transition of students to graduate pool. . A new joiner microsite with the aim to engage new staff, make sure they understood their role and the benefits available to them and help them feel positive about working for british gas has been awarded the hr excellence award 2010 for most innovative use of technology. The british gas journey site had the longer-term goals of retaining staff for longer, reducing training time and retraining costs, reduced attrition, and lower levels of absence. The microsite features a virtual village that can be explored with a personalised avatar. It is an initiative that could change the way people view british gas. This is how the judges summed up this entry. It is innovative, engaging, it meets its goals and has good links back to the business. Each year, women in science and engineering (wise) presents three awards recognising companies and individuals who have actively addressed the issue of promoting science, engineering and construction to girls and young women. British gas won the investor in wise award, with the other two finalists being the raf and the royal navy. Recruitment and diversity specialist carole willsher received a wise award from princess anne. Sorry. . Unfortunately due to the age of your boiler and unavailability of replacements parts, we are not able to provide cover for your boiler. . Unfortunately, there are a number of boilers that now have reduced parts availability. To check that your boiler does not fall into this category, please call us on 0845 564 4849 at your earliest opportunity. . You can call our free helpline which is manned 24 hours a day, 365 days of the year - in the event of a breakdown. . British gas is a british-owned company. As part of the centrica group, we provide gas, electricity and home repair services to millions of customers in scotland, wales and england. In fact, we are the uk& ,s leading energy and home services provider. . A year ago we embarked on a nationwide journey to listen to our customers, touring high streets up and down the country, as well as giving 40 customers the chance to visit and question us on every part of our business. The frank and honest feedback we received has been hugely valuable and has made a real impact on the way we run our business. Read more and download the report. Tags, as close as possible to the opening tag. Creation date 08 16 2011 --. Award-winning training, guaranteed expert engineering and a fast friendly service helping you to look after your world. So why not british gas?. We believe our employees are one of our most valuable resources. For this reason, we aim to attract the best and brightest, and to retain them by providing a positive working environment. In addition to our contact centre colleagues, we directly employ more than 8,000 engineers who carry out our servicing and breakdown services for over 3. 4 million british gas customers. . Covering positions with both british gas residential energy and british gas services, our careers website is where you& ,ll find all the latest positons. Visit the careers website. Our boiler installation quotes are fixed so even if there is unexpected work, you won t pay a penny more. Call by 4th december 2011 and get 40% off any of our boilers. That a saving of up to 400. . This offer applies to gas safety check for boilers only. For people with fires, back boilers, agas and warm arm units, please call for pricing. . Our flexible homecare range can provide cover for broken boilers, faulty electrics, blocked drains, burst pipes and faulty home appliances all year round. Alternatively, for a fixed cost, you can choose from our range of one-off repair services. . With british gas if you have a burst pipe or blocked drain, you& ,ll have peace of mind that you can call our 24 7 manned customer helpline giving you prompt access to over 1,000 highly trained engineers. You can choose all year round cover giving you unlimited call outs per contract year or opt for an emergency one-off repair. . With british gas if you have faulty electrics, you& ,ll have peace of mind that you can call our 24 7 manned customer helpline giving you prompt access to over 500 highly trained electrical engineers. You can choose all year round cover giving you unlimited call outs per contract year or opt for a emergency one-off repair. . With british gas if you have faulty home appliances, you& ,ll have peace of mind that you can call our 24 7 manned customer helpline giving you prompt access to over 7,000 highly trained engineers. Our gas or kitchen appliances cover provides you with a cost effective way of keeping your essential appliances safe and working. . Scam email referencing british gas you may have recently received an email which appears to be from british gas, suggesting that a recent payment of yours has been declined and that you need to update your payment details within the next 3 days. This email is not from british gas, but instead is part of a phishing scam that is being sent to both british gas and non-british gas customers alike. . Phishing typically happens when criminals send convincing looking, but fraudulent, emails. These emails are often sent to thousands of individuals - in the hope that some will be tricked into supplying personal information. This may include personal details such as user names, email addresses, passwords, bank account, credit card number and other forms of identification. We take the security of our customer data very seriously and ask that you are cautious of anyone asking for your personal details by fax or by email. . Scam email referencing british gas you may have recently received an email which appears to be from british gas, suggesting that a recent payment of yours has been declined and that you need to update your payment details within the next 3 days. This email is not from british gas, but instead is part of a phishing scam that is being sent to both british gas and non-british gas customers alike. . Phishing typically happens when criminals send convincing looking, but fraudulent, emails. These emails are often sent to thousands of individuals - in the hope that some will be tricked into supplying personal information. This may include personal details such as user names, email addresses, passwords, bank account, credit card number and other forms of identification. We take the security of our customer data very seriously and ask that you are cautious of anyone asking for your personal details by fax or by email. . If you own or operate your own website you can apply to join our affiliate programme. Once on board, you receive commission when customers you refer to us sign up online for our products and services. We& ,ve formed a partnership with tradedoubler, so if you want to join, follow the link below to register your details on their site. Register with tradedoubler today. British gas services limited is authorised and regulated by the financial services authority for its insurance mediation activities. Registered in england no. 3141243. Registered office millstream, maidenhead road, windsor, berkshire sl4 5gd. Vat no gb 684 9667 62 british gas insurance limited is authorised and regulated by the financial services authority. Registered in england no. 6608316. Registered office millstream, maidenhead road, windsor, berkshire sl4 5gd. British gas is the trading name of british gas services limited and british gas new heating limited. Registered in england no. 6723244. Installation is provided by british gas new heating limited. Registered office millstream, maidenhead road, windsor, berkshire sl4 5gd. - british gas homecare and homecare are registered trade marks of gb gas holdings limited. Tm - homecare, homecare flexi, flexi, care, cover, maintenance inspection, plumbing and drains care, plumbing and drains care flexi, home electrical care, gas appliance care, kitchen appliance care, kitchen appliance care flexi, propertycare, propertycare plus and powerflush are trade marks of gb gas holdings limited. . Tags, as close as possible to the opening tag. Creation date 01 13 2011 --. Whether you re thinking of joining us from another supplier or you re one of our customers who wants to switch tariffs, this is a good place to start. If you would like to find out what your annual energy bill could look like use our get a price calculator. Otherwise you can decide what kind of tariff you re interested in - we ve put them in distinct groups to make it easier for you. Once you ve narrowed it down, take a look at the tariffs themselves. . You can get paid for every kwh you generate, and reduce your carbon emissions at the same time, so find out more about it below. Renewable energy. I d like to update my email address it essential you keep us up to date on any changes to your email address. Meter read reminders, updates, newsletters - all of these form a key part of our online service and should be going to your current email address. To update your email address just log in to your account as usual using your old email address and password, select manage personal details from the menu on the left and submit your new contact details. Change your email address you can do this by logging on in the usual way using your? Old? Email address and password. Once you have logged in, go to the? Manage personal details? Link on the left hand side of the page. You will then be able to update your details. . Check which tariff i? M on you can check the tariff you re on in the online account area if you think your on the wrong tariff, please get in touch selecting tariff enquiry and my tariff is incorrect from the drop down menus. If you are thinking about changing your current tariff, why not use our get a quote tool to compare our available tariffs, find out more prompt payment discounts some things sound a little bit too good to be true, but, we re true to our word. Take our new prompt payment discount, for example. When we told our quarterly payment customers that, from the 19th february 2009, they d get discounts for settling gas and electricity bills within 14 days of issuing we meant it. And now they re receiving up to 3. 9% off their payments. For energysmart customers who receive their bills monthly, the prompt payment discount is applied to your monthly bill in exactly the same way. Learn how our prompt payment discount works discover what our prompt payment discount does for you find out how you qualify for our prompt payment discount see which tariffs are included in our prompt payment discount my direct debit has increased, but i m on a fixed price tariff fixed price plans freeze the cost per unit of energy your use. The unit rate will not change during the fixed price period. Your direct debit may have increased for 2 reasons increase in your energy usage we regularly assess your direct debit payments to prevent debts or large credits building up on your account. If we feel you are paying too much or too little for your supply we will adjust the payments. You have come to the end of the fixed price plan when you come to the end of your fixed price tariff, you ll no longer be paying the same rate for each unit of energy used. Your bill will reflect this, as we set your direct debits at the right level to cover your expected energy costs over the whole of the next plan period. We will contact you before the end date of your fixed price tariff to let you know about the options available to you, so you can choose which tariff is best for you going forward. . Ways to pay https www. Britishgas. Co. Uk helpandadvice searchmore? Id=1535 sec=m i d like to know how safe is it to pay my bill online it natural to be a little bit wary of something new, especially where your money is concerned. But rest assured, our online payment service here at british gas is among the safest around. That because we offer 3d secure - the very latest system from visa and mastercard that used by over 50,000 retailers worldwide. In fact, paying your bill online has never been more secure. If you re making a payment for the first time using 3d secure, you ll be asked to register through our site. This means setting up a password and entering a few personal details, like your card number. Once you ve registered, you ll be able to use your password across any other website that uses 3d secure. On the other hand, if you ve made payments before over the internet and have already registered with 3d secure, then all you ve got to do is follow the online instructions and enter the password you ve already set up. . My bill is estimated but i d like to give my own reading if you provide us with an accurate meter reading we can amend your estimated bill. Please note we can only amend your bill up to 14 days after your estimated bill was issued. If you re not sure how to read your meter find out more. Submit your reading now. My meter was read, but i ve still received an estimated bill if your meter was read over a week ago but you ve received an estimated bill, there might be a problem with the reading. When this happens, we use an estimated meter reading to produce your quarterly bill. If you d still like your bill to be based on an actual reading you can submit a meter reading of your own and we can amend the bill accordingly, submit your reading online now alternatively, if you ve had your meter exchanged and the details haven t been updated on your bill, we ll need you to provide the following information. Re-setting your account password if you have forgotten your password, its quick and easy to choose a new one. Simply enter your email address and click on the forgotten password link in the account log in page. Then follow the step by step instructions to choose a new password. If you are still having problems please call us on 0800 048 0505 8am to 8pm monday to friday and 8am to 6pm saturday. I have locked my online account, what can i do?. My account in credit and i d like a refund if you pay by fixed monthly direct debit, there a good chance your account will be in credit at certain times of the year. That because we spread the cost of the energy you use in the winter months, so it all evens out into more manageable payments. Should you wish to claim any outstanding credit, however, we re more than happy to help. If your account is more than? 100 in credit at the end of your payment year and we ve got an accurate meter read, we ll automatically refund this to your bank account. On the other hand, if your account is less than? 100 in credit, you can either claim your money back or we ll put this toward next year bills to reduce your monthly payments that much more. If you want to go ahead and request a refund, please make sure your recent bill is based on an accurate meter reading or submit a reading online. Once that taken care of, just get in touch and we ll sort out the rest. My direct debit has increased, but my british gas account is in credit we all use different amounts of energy at different times of the year. Typically, in the summer time, you ll use less energy than in the winter, and may build up a credit on your account. Likewise, if your energy use was lower than we estimated, your account may be in credit. As part of our customer commitment, we reassess your payments every 6 months or so to make sure you re paying the right amount. If we find that your direct debit monthly payments need to increase to cover your future estimated energy costs, we ll let you know in advance - this will also take into account any credit that been carried forward. If you want to find out more about the amount you pay for your energy, discover how we work out your direct debit. You can do your bit to help british gas calculate your direct debit payments by carrying out regular meter readings. Submit a reading of your own or if you re not sure how to read your meter, find out more. It looks like my direct debit too high direct debit plans spread the cost of your bills over the year. Gas and electricity use varies during the summer and winter months, so you may find that your account is showing a credit at certain times in the year. We aim to reassess your payments every 6 months, to make sure the amount you pay covers both your energy use and any balance on the account. When we re-assess your account, if we feel your monthly payments need to be changed, we ll let you know before we make any adjustments. . If you d like some advice on how to better manage your energy consumption, we recommend reading our energy savers report, you ll be surprised at what a difference a few small changes can make. Alternatively, you can read more on how we calculate your direct debit or get in touch directly. I have a breakdown and want to arrange for an engineer to visit. You can now request an engineer online for a breakdown. From here you should select the service repair tab and then the quick link to book a breakdown engineer. Then, just follow the step by step guide and you will be able to choose a convenient time and date for your appointment. That because we don t agree with hidden costs and added extras, just one initial charge and not a penny more. And even if we need to order in additional parts and come back after our first visit, so long as we re working on the original problem, we ll keep going until it fully repaired. For a fixed price quote, call us on 0800 524 4856* if you would like to try our appliance trouble shooter, find out more *calls may be recorded and or monitored for quality assurance and compliance purposes. My central heating and or hot water does not seem to be working there are a large number of reasons why your central heating and or hot water might not be working. However before calling an engineer, the following hints and tips may help you resolve your problem quickly and simply without the need for professional help - although of course we are always there when you need us. General. Try talking to a neighbour, friend or family member. It may be something very simple you are missing. . Open vented system boilers open vented systems have a feed and expansion cistern (a smaller version of your cold water cistern) which is usually located in the loft. Unlike the ball float valve in your cold water cistern (the larger of the two) the ball float valve in the feed and expansion cistern can stick. When the system water drops to a certain point the system water can not circulate. If it is safe to do so e. G. Your loft is boarded and you have suitable access e. G. Loft ladder you could check to see if the ball valve is stuck - indicated by no or low water in the cistern. Gently moving the ball float valve arm will usually free it. Do not use force. Sealed system boilers combination boilers check the pressure gauge. Typically this should be set a 1 bar (a red indicator needle should show the position set when the boiler was installed. If the system pressure drops - sometimes due to a water leak - the boiler will fail to operate. The manufacturer user instruction may advise on how to re-pressurise. If you re not quite sure how to carry out any of these checks, it may help if you consult the appliances manufacturer user instructions for help. These should be in the form of a paper booklet (if the appliance was new to you these should have been supplied at the time of installation). Concise user instructions are often detailed on the rear of the appliance control panel1 and most manufacturers also have their appliance user instruction available on their dedicated website. If the above hints and tip fail to resolve your problem, we recommend booking an engineer. 1 safety note - panels and covers that requires the use of a tool must not be removed by customers. Removing such panels can result in serious injury or even death. 2 repeated tripping indicates a serious fault and an engineer visit will be required. Appliance trouble shooter https www. Britishgas. Co. Uk helpandadvice problemsearch? Id=2143 sec=m. If you are already registered to manage your accounts online, just log in and select move home from the left hand navigation menu. If you are not registered, don t worry, you can still complete your home move online, find out more if you would like british gas to take over the supply at your new property it can take up to 6-8 weeks before we can supply you. The supply of gas and electricity to your property will not be affected during this period. If you would like us to take over your gas or electricity at your new address, just call us on 0800 048 0202*. We re open from 8am to 8pm monday to friday and 8am to 6pm on saturdays. . *calls may be recorded and or monitored for quality assurance and compliance purposes. I ve moved house and can t get access to my meters. To make sure your energy account is opened or closed correctly, we need a meter reading. If the property is rented, it a good idea to ask your landlord or letting agent, as they normally keep a record of the readings. Once you have your meter reading, please use our online contact form to send us the details. However, if you re unable to obtain an accurate reading, we ll estimate one for you based on your previous energy consumption. If you ve already moved out and no longer have access to the meter, don t worry - we can estimate your final account. Complete the details online now. . Transfer gas electricity to british gas we like nothing more than new customers joining british gas. That why we ve made it easier than ever to transfer your energy supply to us. In fact in some cases, all it takes is one simple phone call. If you have a credit meter, contact us on 0800 048 0202*. Alternatively, if you have a pay as you go meter contact us on 0800 048 0303*. We re open 8am till 8pm monday to friday and 8am to 6pm on a saturday. *calls may be recorded and or monitored for quality assurance and compliance purposes. I need to know who supplies my property to find out who supplies your property, please get in touch. We ll be able to confirm if we supply your new property and take your details to set an account up in your name. Pay as you go meters call us on 0800 048 0303*. Normal credit meters call us on us on 0800 048 0202*. Our opening hours are from 8am to 8pm monday to friday and 8am to 6pm on a saturday. *calls may be recorded and or monitored for quality assurance and compliance purposes. . Why can t i register for an online account? Registering for an online account is a simple process, but you need to make sure you ve got all the right information to hand. The details you enter online need to match the details on your latest paper bill or statement exactly, so it worth taking a little extra care to make sure everything entered correctly. To register online, you ll need to make sure the following information matches. If you ve tried to register previously, it possible that you ll not be able to register until we update some of your your personal details. If you need help with registering, please contact us on 0800 048 0505* we re open 8am to 8pm monday to friday and 8am to 6pm saturday. *calls may be recorded and or monitored for quality assurance and compliance purposes. . What do i do if i ve misplaced my gas card? Https www. Britishgas. Co. Uk helpandadvice typeid? Id=1058 sec=m i want my pay as you go meter changing to a normal billing meter if you d like a normal credit meter installed, we ll need to carry out a credit check in your name. Just call us on 0800 048 0303* and give your permission for a licensed credit reference agency to carry out the check, making sure you have an up to date meter reading to hand. We ll then arrange for your meter to be exchanged and discuss the various payment methods with you that are available on a normal credit meter. Unfortunately, we re unable to replace pay as you go meters with credit meters for customers. Who are under 18 years of age and cannot be legally credit checked. If you have a balance of? 20, this must be paid before the credit check can be carried out. Similarly, if you have any outstanding balance on any british gas accounts, this must also be paid in full. . If you refuse to be credit checked we can still arrange for your meter to be exchanged, provided you pay a security deposit, based on your consumption history. If you would still like your pay as you go meter exchanging to a credit meter or would like to discuss the security deposit requirements please call us on 0800 048 0303*. We are open 8am till 8pm monday to friday and 8am to 6pm on a saturday. * calls may be recorded and or monitored for quality assurance and compliance purposes. I have no gas https www. Britishgas. Co. Uk helpandadvice searchmore? Id=1330 sec=m. I want my pay as you go meter changing to a normal billing meter if you d like a normal credit meter installed, we ll need to carry out a credit check in your name. Just call us on 0800 048 0303* and give your permission for a licensed credit reference agency to carry out the check, making sure you have an up to date meter reading to hand. We ll then arrange for your meter to be exchanged and discuss the various payment methods with you that are available on a normal credit meter. Unfortunately, we re unable to replace pay as you go meters with credit meters for customers. Who are under 18 years of age and cannot be legally credit checked. If you have a balance of? 20, this must be paid before the credit check can be carried out. Similarly, if you have any outstanding balance on any british gas accounts, this must also be paid in full. . If you refuse to be credit checked we can still arrange for your meter to be exchanged, provided you pay a security deposit, based on your consumption history. If you would still like your pay as you go meter exchanging to a credit meter or would like to discuss the security deposit requirements please call us on 0800 048 0303*. We are open 8am till 8pm monday to friday and 8am to 6pm on a saturday. * calls may be recorded and or monitored for quality assurance and compliance purposes. I think my meter is running fast if your energy use seems to be a little higher than usual, it might not be the result of a faulty meter. It might be worth thinking about your energy habits and whether they ve altered recently. Lifestyle changes, like the arrival of a new baby or school holidays, might see increases in your usual consumption. New appliances like washer-dryers and lcd televisions also tend to use slightly more energy. Having taken these factors into account, if you still feel that you re consuming too much energy, then please give us a call to discuss. Check if any neighbours are affected. If they are, it is more likely to be a problem with the local network. I want my pay as you go meter changed to a normal billing meter, what do i do if you d like a normal credit meter installed, we ll need to carry out a credit check in your name. Just call us on 0800 048 0303* and give your permission for a licensed credit reference agency to carry out the check, making sure you have an up to date meter reading to hand. We ll then arrange for your meter to be exchanged and discuss the various payment methods with you that are available on a normal credit meter. Unfortunately, we re unable to replace pay as you go meters with credit meters for customers. Who are under 18 years of age and cannot be legally credit checked. If you have a balance of? 20, this must be paid before the credit check can be carried out. Similarly, if you have any outstanding balance on any british gas accounts, this must also be paid in full. . If you refuse to be credit checked we can still arrange for your meter to be exchanged, provided you pay a security deposit, based on your consumption history. If you would still like your pay as you go meter exchanging to a credit meter or would like to discuss the security deposit requirements please call us on 0800 048 0303*. We are open 8am till 8pm monday to friday and 8am to 6pm on a saturday. * calls may be recorded and or monitored for quality assurance and compliance purposes. I& ,d like to know where i can buy credit for my pay as you go meter you can arrange to top up your credit at. Certain local post offices also offer the facility to top up your credit. Alternatively, if you would prefer to, you can contact the post office directly on 0845 722 3344. They will be able to confirm your nearest top-up point. . I? D like to register for the pay as you go dual fuel discount. There no need to register for dual fuel - if you re a british gas customer and we supply both your gas and electricity, you ll automatically receive your discount after the 31st august each year. . Once we ve made your energy prediction, we work out what it costs on your selected energy tariff. We also take into account any debit or credit balance you may have outstanding on your accountfrom a previous bill. This total is what you ll pay over the course of a year and we simply divide that amount into equal payments to find your monthly direct debit. As a direct debit customer, you re also entitled to our direct debit discount, which helps you save money, and which will be automatically applied to your bills. One of the key advantages of paying by direct debit, is that you re able to spread the cost of your bills over the year, and don t have to worry about paying more during the winter when you use more energy. This means your account is likely to be in credit during the summer months, when you use less energy - credit which helps pay for your energy during the winter. We reassess your account every six months or so to make sure your monthly payments accurately reflect your energy use and your tariff, all the while keeping you up to date and paying the right amount. And we always give you at least 14 days notice if we need to make changes to your direct debit amount. If you re a new customer and there no information available, we ll make an estimation based on the size of your property and how many people are living there. I want to set up a direct debit after speaking to our customers about what would make british gas that little bit better, we re launching a brand new online direct debit service in early 2010. In the meantime, all it takes is one simple phone call. To set up a direct debit you ll need the following information. When you ve gathered all this together, please call us on 0800 048 0202*. We re open 8am to 8pm monday to friday and 8am to 6pm saturday. *calls may be recorded and or monitored for quality assurance and compliance purposes. . Change your email address you can do this by logging on in the usual way using your? Old? Email address and password. Once you have logged in, go to the? Manage personal details? Link on the left hand side of the page. You will then be able to update your details. How to change your bank details after speaking to our customers about what would make british gas that little bit better, we re adding to our online service in early 2010, including a brand new feature that lets you change your bank details. In the meantime, all it takes is one simple phone call - just make sure you ve got your sort code and bank account number at the ready before getting in touch. Gas and electricity customers can call us on 0800 048 0202* homecare customers can call us on 0800 365 100* * calls may be recorded and or monitored for quality assurance and compliance purposes. . If you ve already registered, you ll need to log in. Once you have logged in, select manage personal details from the left-hand navigation menu and you ll be free to update your information from there. If you don t have an online account, you will need to register. If you are changing your contact details because you are moving home, find out more. If you d still like to get in touch, you can do so by using our online contact us form. You will need to provide the details you want updating, selecting the options insurance repair and then contract enquiries from the available options. I d like to know when i ll receive confirmation of my homecare contract details when you sign up to a homecare contract or make changes to an existing one, we make sure that written confirmation is sent within 10 working days. If your contract is due for renewal, however, you ll usually be notified in writing around 30 days prior to your renewal date log in or register now to check or add to your list of british gas products. . How to cancel a direct debit there are a number of ways to pay for your energy or homecare contract, but direct debit is the easiest by far. By cancelling your direct debit, you ll no longer be entitled to the direct debit discount, which helps you save money on your bills. However, if you decide to go ahead and cancel your direct debit, you can do so by contacting your bank by phone, email or letter. We also recommend contacting us and we ll talk you through the next steps. Gas and electricity customers can call us on 0800 048 0202* homecare customers can call us on 0800 365 100* in the event of there being an outstanding balance on your account, we ll send you a bill for that amount. *calls may be recorded and or monitored for quality assurance and compliance purposes. . I have a breakdown and want to arrange for an engineer to visit. You can now request an engineer online for a breakdown. From here you should select the service repair tab and then the quick link to book a breakdown engineer. Then, just follow the step by step guide and you will be able to choose a convenient time and date for your appointment. That because we don t agree with hidden costs and added extras, just one initial charge and not a penny more. And even if we need to order in additional parts and come back after our first visit, so long as we re working on the original problem, we ll keep going until it fully repaired. For a fixed price quote, call us on 0800 524 4856* *calls may be recorded and or monitored for quality assurance and compliance purposes. I d like to know how i change the time or date of the breakdown appointment should you need to cancel or change a maintenance or breakdown engineer appointment, don t worry - we re more than happy to offer you a more suitable time. If you ve already registered and have an online account, please log in. You can then go to the your account section and the service and repair area to make these changes. Alternatively, if you don t have an online account yet, don t worry. It easy to do and lets you amend future engineer appointments quickly and with little fuss. If you d like to sign up, please register now. Remember to have your customer reference number to hand, you can find this on any of the letters you ve received from us. If you need to get in touch for any reason, please call us on 0800 111 011* *calls may be recorded and or monitored for quality assurance and compliance purposes. Appliance trouble shooter https www. Britishgas. Co. Uk helpandadvice problemsearch? Id=2143 sec=m. I d like to be notified when my annual service is due if you want to know when your annual service is coming up, you can either wait for us to notify you or you can check yourself by going to your online account. If you d like to take a look now, please log in please note, if there no option to book your annual service online it because the due date a long way off. Don t worry, though - we ll let you know when it gets nearer the time and you can book an appointment then. Alternatively, if you don t have an online account yet, it quick and easy to register. You just need your customer reference number, which you ll find on any of the letters you ve received from us. Once you ve registered, you can access the online calendar and book your appointment. I d like to know how i change the time or date of the breakdown appointment should you need to cancel or change a maintenance or breakdown engineer appointment, don t worry - we re more than happy to offer you a more suitable time. If you ve already registered and have an online account, please log in. You can then go to the your account section and the service and repair area to make these changes. Alternatively, if you don t have an online account yet, don t worry. It easy to do and lets you amend future engineer appointments quickly and with little fuss. If you d like to sign up, please registernow. Remember to have your customer reference number to hand, you can find this on any of the letters you ve received from us. If you need to get in touch for any reason, please call us on 0800 111 011* *calls may be recorded and or monitored for quality assurance and compliance purposes. . If you ve already registered, you ll need to log in. Once you have logged in, select manage personal details from the left-hand navigation menu and you ll be free to update your information from there. If you don t have an online account, you will need to register. If you are changing your contact details because you are moving home, find out more. If you d still like to get in touch, you can do so by using our online contact us form. You will need to provide the details you want updating, selecting the options insurance repair and then contract enquiries from the available options. I d like to know when my first homecare direct debit will come out of my bank account if you ve given us a preferred date for your direct debit to be withdrawn, we always make sure that when it ll happen. If this payment date isn t convenient, then please log in to your account to amend the date to one that more suitable. If you don t have an online account yet, it quick and easy to register. You just need your customer reference number, which you ll find on any of the letters you ve received from us. Please note you re also covered by the direct debit guarantee. Finding out how much i owe if you receive paper bills and would like to know how much you owe, why not call our 24 hour automated service on 0800 107 0224 and check your current balance. Alternatively why not register to view and manage your accounts online. Once you ve registered and logged in, you ll be able to view your account balances instantly. If you would prefer a paper copy of your bill to check your balance please contact us and we ll arrange to send you a copy. From the available contact options, simply select energy and billing. Please note your copy bill could take up to 10 working days to arrive. My meter was read, but i ve still received an estimated bill if your meter was read over a week ago but you ve received an estimated bill, there might be a problem with the reading. When this happens, we use an estimated meter reading to produce your quarterly bill. If you d still like your bill to be based on an actual reading you can submit a meter reading of your own and we can amend the bill accordingly, submit your reading online now alternatively, if you ve had your meter exchanged and the details haven t been updated on your bill, we ll need you to provide the following information. Please call us on 0800 048 0202* we are open monday to friday 8am till 8pm and saturday 8am till 6pm *calls may be recorded and or monitored for quality assurance and compliance purposes. I submitted my reading, but i haven t received a bill while you can submit a meter reading at any time, it won t automatically generate a bill. That because we create your bills in a cycle and your next might not be due straight away. If you re an online customer, we ll send you a text or email alert when we re ready to send you a bill, so you know exactly when to submit your meter reading. To make sure your reading was received, simply visit the your account section of our website, selecting either your gas or electricity account. From here you go to manage your energy usage from the menu on the left and you can view your energy consumption in a table, where you ll be able to see all your readings. Should you need to submit a reading again, just select the submit meter reading option from the same menu on the left. . I have locked my online account, what can i do? Re-setting your account password if you have forgotten your password, its quick and easy to choose a new one. Simply enter your email address and click on the forgotten password link in the account log in page. Then follow the step by step instructions to choose a new password. If you are still having problems please call us on 0800 048 0505. We& ,re open 8am to 8pm monday to friday and 8am to 6pm saturday. . However, as our relationship with you grows, we learn more about you, your boiler and central heating system, and our prices sometimes adjust to reflect this. British gas installed my boiler but if something goes wrong what impact will that have on my price as a new installation customer, your new boiler will probably be covered by a guarantee period. During this period, and for a full year after the guarantee expires, your price will not be subject to any charge for any callouts that you have whilst your boiler is still under guarantee. I d like to know what the boiler and breakdown discount charge calculation is if you want to know when your annual service is coming up, you can either wait for us to notify you or you can check yourself by going to your online account. If you d like to take a look now, please log in please note, if there no option to book your annual service online it because the due date a long way off. Don t worry, though - we ll let you know when it gets nearer the time and you can book an appointment then. Alternatively, if you don t have an online account yet, it quick and easy to register. You just need your customer reference number, which you ll find on any of the letters you ve received from us. Once you ve registered, you can access the online calendar and book your appointment. . I? M having trouble paying my bill if you are having difficulty paying your gas or electricity bill, please call 0800 048 0404* or textphone 18001 0800 072 86268* immediately. We can help, but only if we know there is a problem. We will consider your ability to pay and have a number of solutions we can offer and ways we can help. We may be able to. Collect a weekly amount directly from your benefits. If you need further information after you have spoken to us, then you should contact your benefits agency. What if i can t see all of my accounts online? Https www. Britishgas. Co. Uk helpandadvice typeid? Id=1401 sec=m i have locked my online account, what can i do? I haven t received my online bill notification if you haven t received your bill notification email it could be because some email providers route them to a junk or spam folder. There are 3 email addresses that we use to send bill notifications from bill@britishgas. Co. Uk bill_reminder@britishgas. Co. Uk replacement_bill@britishgas. Co. Uk you need to find one of these email and mark the address as safe or recognised to receive future emails to your inbox. If you re not sure how to do this, you ll need to contact your internet service provider for full details. If you ve made sure our emails are being recognised as safe or recognised and you re still experiencing problems, please contact us on 0800 048 0505* and we can make further checks for you. We re open 8am to 8pm monday to friday and 8am to 6pm saturday. *calls may be recorded and or monitored for quality assurance and compliance purposes. . Tags, as close as possible to the opening tag. Creation date 08 16 2011 --. Award-winning training, expert engineers, fast, friendly service, guaranteed parts and labour. Just a few reasons to choose british gas to help you look after your world. . Burst pipe or broken toilet? Plumbing and drains cover from british gas provides you with prompt and professional help from one of our fully-trained, expert engineers as often as you need it. Whether it& ,s an emergency or a quick job, we look after your world so you can get on with your day. . Tags, as close as possible to the opening tag. Creation date 08 16 2011 --. Award-winning training, guaranteed expert engineering and a fast friendly service helping you to look after your world. So why not british gas?. ^ limits apply, please see terms and conditions. Drain fixed-price unblocks from 90, dependant on time duration of visit, type of drain, and type of blockage. Plumbing repairs are quoted individually - please call us for an individual quote. A fixed quote will be provided before work begins. . Tags, as close as possible to the opening tag. Creation date 01 17 2011 --. At british gas we can help you with your boiler and central heating needs from repairing a broken boiler to installing a boiler. We have a wide range of leading manufacturers to choose from, offering boilers that are both efficient and affordable. . Our boiler installation quotes are fixed so even if there is unexpected work, you won t pay a penny more. Call by 4th december 2011 and get 40% off any of our boilers. That a saving of up to 400. . On the 1st of april 2009, the corgi gas registration scheme was replaced in great britain by the gas safe register. For many years corgi registered engineers have stood for safety, expertise and trust. The gas safe register body will continue to symbolise a commitment to the highest possible standards in gas appliance and installation work. At british gas, we are pleased to adhere to the requirements of the gas safety body. . For many years, corgi gas engineers have stood for safety, expertise and trust. A review carried out by the health and safety executive led to the new gas registration scheme, which aims to provide a clearer focus on gas safety and a simpler registration procedure. As a result, corgi gas registration is now no longer recognised or valid by law in both great britain and the isle of man. Whilst corgi continue to trade as a business, they are no longer the official stamp for gas safety in great britain and the isle of man. . When it comes to home maintenance services, we know how important it is to find the right person for the job. That why british gas adheres to the new gas safe register, just as we did with corgi, and ensures that all over 7000 gas engineers in our fleet are worthy of carrying this badge of excellence. So the next time you need a british gas engineer you can be sure you re dealing with someone you can trust. . Our engineers don& ,t just understand boilers - they understand people too. So they make it their business to minimise disruption to you and your home and to be polite, courteous and professional at all times. . Burst pipe or broken toilet? Plumbing and drains cover from british gas provides you with prompt and professional help from one of our fully-trained, expert engineers as often as you need it. Whether it& ,s an emergency or a quick job, we look after your world so you can get on with your day. . Tags, as close as possible to the opening tag. Creation date 08 16 2011 --. Award-winning training, guaranteed expert engineering and a fast friendly service helping you to look after your world. So why not british gas?. ^ limits apply, please see terms and conditions. Drain fixed-price unblocks from 90, dependant on time duration of visit, type of drain, and type of blockage. Plumbing repairs are quoted individually - please call us for an individual quote. A fixed quote will be provided before work begins. . British gas is a british-owned company. As part of the centrica group, we provide gas, electricity and home repair services to millions of customers in scotland, wales and england. In fact, we are the uk& ,s leading energy and home services provider. . A year ago we embarked on a nationwide journey to listen to our customers, touring high streets up and down the country, as well as giving 40 customers the chance to visit and question us on every part of our business. The frank and honest feedback we received has been hugely valuable and has made a real impact on the way we run our business. Read more and download the report. Tags, as close as possible to the opening tag. Creation date 01 14 2011 --. The cost of energy is changing all the time, but with this tariff you always know where you stand. For peace of mind and easier budgeting, your price is fixed until the end of december 2012. The tariff at a glance here is a brief summary of our online fixed tariff, with figures based on average energy consumption. . If you would like a more accurate quote, view our get a price calculator. . Based on average consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . - a free online service, it gives you accurate monthly bills and could help you cut your usage. Includes a free electricity monitor. You could also save up to 190* a year by adding energysmart to this tariff. Energyextra 50 - fixed-price (99), one-off repairs for your home& ,s gas central heating, plumbing, drains and electrical wiring - all for 3 a month. . A free online service, it gives you accurate monthly bills and could help you cut your usage. Includes a free electricity monitor. . A free online service, it gives you accurate monthly bills and could help you cut your usage. Includes a free electricity monitor. . A free online service, it gives you accurate monthly bills and could help you cut your usage. Includes a free electricity monitor. . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . 15 dual fuel discountwhere we supply gas and electricity to the same customer at the same property you& ,ll receive one dual fuel discount. Where electricity is supplied through a credit meter, a discount of 0. 704 p kwh off tier 2 rates (and night rates where applicable) up to a maximum of 15 per year pro-rated across your billing period appears on your bill. Based on average annual single rate electricity consumption of 3,300 kwh as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. . Dual fuelup to 67 discountdirect debit gas customers will receive a discount off your tier 2 consumption charges of 0. 196 p kwh, up to a maximum of 65 per year pro rated across your billing period. Direct debit electricity customers will receive a discount off tier 2 consumption rates (and night rates where applicable) of 1. 873 p kwh up to a maximum of 40 per year pro-rated across your billing period. Based on average annual consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. Gas onlyup to 27 discountdirect debit gas customers will receive a discount off your tier 2 consumption charges of 0. 196 p kwh, up to a maximum of 65 per year pro rated across your billing period. Based on average annual consumption of 16,500 kwh as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. Electricity onlyup to 40 discountdirect debit electricity customers will receive a discount off tier 2 consumption rates (and night rates where applicable) of 1. 873 p kwh up to a maximum of 40 per year pro-rated across your billing period. Based on average annual consumption of 3,300 kwh for single rate electricity as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. . If you move to another energy supplier, or ask to switch to another of our own tariffs, before the 31st december 2012, we may charge you for cancelling online fixed. The charges are currently 30 for gas and 30 for electricity (both include vat). However, if you have to cancel because you re moving home, we won t charge you for either. . Dual fuel up to 190 190 comprises savings of 65 against our standard tariff prices for online fixed customers (who receive a fixed 7. 8% discount on their tier 2 unit rates below our 20th september 2011 standard tariff prices), and savings of up to 125 by reducing consumption by 12% (by using the energysmart online consumption hub and electricity monitor). Savings are based on average annual consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity, paying by monthly direct debit on our standard tariff prices as at 20th september 2011, rounded average across all regions including vat. Actual savings will vary depending on individual circumstances. Gas up to 115 115 comprises savings of 40 against our standard tariff prices for online fixed customers (who receive a fixed 7. 8% discount on their tier 2 unit rates below our 20th september 2011 standard tariff prices), and savings of up to 75 by reducing consumption by 12% (by using the energysmart online consumption hub and electricity monitor). Savings are based on average annual consumption of 16,500 kwh for gas, paying by monthly direct debit on our standard tariff prices as at 20th september 2011, rounded average across all regions including vat. Actual savings will vary depending on individual circumstances. Electricity up to 75 75 comprises savings of 25 against our standard tariff prices for online fixed customers (who receive a fixed 7. 8% discount on their tier 2 unit rates below our 20th september 2011 standard tariff prices), and savings of up to 50 by reducing consumption by 12% (by using the energysmart online consumption hub and electricity monitor). Savings are based on average annual consumption of 3,300 kwh for single rate electricity, paying by monthly direct debit on our standard tariff prices as at 20th september 2011, rounded average across all regions including vat. Actual savings will vary depending on individual circumstances. . Tags, as close as possible to the opening tag. Creation date 01 13 2011 --. Whether you re thinking of joining us from another supplier or you re one of our customers who wants to switch tariffs, this is a good place to start. If you would like to find out what your annual energy bill could look like use our get a price calculator. Otherwise you can decide what kind of tariff you re interested in - we ve put them in distinct groups to make it easier for you. Once you ve narrowed it down, take a look at the tariffs themselves. . You can get paid for every kwh you generate, and reduce your carbon emissions at the same time, so find out more about it below. Renewable energy. Tags, as close as possible to the opening tag. Creation date 01 17 2011 --. As of 8th july 2011, the warm home discount scheme replaced our essentials tariff to new applicants. Existing customers on our essentials tariff will remain on this tariff until we contact them to register for the warm home discount scheme. Essentials customers can talk to us about any enquiries they may have by calling the freephone number 0800 072 8625. . The warm home discount scheme is a 4 year programme run by the government and energy suppliers to provide rebates on the electricity bills of households that need it most in england, scotland, and wales. The warm home discount scheme offers eligible customers a yearly one-off payment on their electricity bill. For winter 2011 2012, this will be 120. . The one-off benefit of 120 (inclusive of vat) will be provided to customers as a rebate payment credited to their electricity account between january and march 2012. There will be no alternate methods of payment available. Our pay as you go customers will automatically receive the 120 credit on their electricity meter between january and march 2012, provided their meter is set up to receive such messages. If not, customers will receive a letter detailing how these payments will be made between january and march 2012. . Customers must have been on supply of their electricity with british gas from the 10th october 2011, and continue to be in supply of their electricity with british gas when the payments are made between january and march 2012. Additional british gas customers eligible for the warm home discount are required to meet the following criteria and will need to apply to british gas to receive the warm home discount. * eligibility requires the customer household to include a child aged 5 years or under or for the account holder to be in receipt of child tax credit, disability premium, or pensioner premium. Or. Customer household has an annual income of less than 16,190^ and the account holder is living with a mental or physical disability or illness, or there is an element of vulnerability in the home, e. G. - households with children aged 5 years or under - account holder (or partner) aged 60 or over. Or customer household has an annual income of less than 16,190^ and spends 10% or more of their household annual income on fuel for adequate heating (usually 21 degrees for the main living room, and 18 degrees for other occupied rooms). ^ household income includes war disablement pension, disablement pension allowance and working tax credit. Household income excludes council tax benefit, housing benefit, attendance allowance, disability living allowance, and child tax credit. . Many internet users find websites difficult or even impossible to use simply because of the way they are designed. We are working hard at british gas to provide services and products that are helpful to all our customers, and this goes for the website, too. At british gas we make every effort to ensure that the website is accessible to as many people as possible, in compliance with w3c (world-wide web consortium) best practice accessibility guidelines. We are aware of the types of adaptive technology used by people with disabilities and are currently working on redesigning pages to ensure compatibility with as many of these systems as possible. We would also like to let you know of the british gas commitment to older and disabled customers. If you are one of our elderly customers, you have a disability, are visually impaired or chronically sick, british gas can add you to its home energy care register. This confidential register ensures that the special needs of all our eligible gas and electricity customers will be taken into account. For more details please contact us on 0845 955 5404 for deaf or hard of hearing customers, the textphone number is 0845 955 5502. Textphone numbers are listed below for our deaf or hard of hearing customers, alternatively you can contact us via typetalk customers with impaired hearing interested in british gas products and services or account enquiries can contact us on textphone 0845 600 8500. Visually impaired customers if you would like to receive your bill in an appropriate format such as large print braille, or audio tape, please contact us on 0845 070 9010. If you come across a part of our site that is difficult to use please email us. Some users may need to alter the size and type of font, and the colour scheme of a page in order to be able to view it. Find out more about changing your browser settings. Tags, as close as possible to the opening tag. Creation date 09 19 2011 --. Our homecare range can help you avoid the unexpected cost of broken boilers, faulty electrics, blocked drains and burst pipes. With the added peace of mind of an annual boiler service with a safety and energy efficiency check. . Tags, as close as possible to the opening tag. Creation date 01 13 2011 --. View all our tariffs side by side, to see which is the best option for you. You can also filter your options by selecting the kinds of tariff you& ,re most interested in flexible, green, online, fixed or pre-paid. . To avoid the ups and downs of energy costs, you get a fixed rate. Select. Based on average consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity, averaged across allregions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd,rounded and including vat. Prices as at 20th september 2011. . It british renewable electricity for the same price as our standard tariff - plus your own choice of energy efficiencygadget and a 10 donation by us towards funding sustainable community projects. But all this is only possible if ourcustomers commit for 12 months. Of course, you can leave before the term is up - but if so, we d have to charge you acancellation fee of 55 to cover the gadget, our donation and a small admin cost. . Get an estimate of what your monthly bill would be, using our interactive quote calculator. Get a price. Get an estimate of what your monthly bill would be, using our interactive quote calculator. Get a price. A free online service, it gives you accurate monthly bills and could help you cut your usage. Includes a free electricity monitor. . 15 duel fuel discountwhere we supply gas and electricity to the same customer at the same property you& ,ll receive one dual fuel discount. Where electricity is supplied through a credit meter, a discount of 0. 704 p kwh off tier 2 rates (and night rates where applicable) up to a maximum of 15 per year pro-rated across your billing period appears on your bill. Based on average annual single rate electricity consumption of 3,300 kwh as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. . Dual fuelup to 67 discountdirect debit gas customers will receive a discount off your tier 2 consumption charges of 0. 196 p kwh, up to a maximum of 65 per year pro rated across your billing period. Direct debit electricity customers will receive a discount off tier 2 consumption rates (and night rates where applicable) of 1. 873 p kwh up to a maximum of 40 per year pro-rated across your billing period. Based on average annual consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. Gas onlyup to 27 discountdirect debit gas customers will receive a discount off your tier 2 consumption charges of 0. 196 p kwh, up to a maximum of 65 per year pro rated across your billing period. Based on average annual consumption of 16,500 kwh as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. Electricity onlyup to 40 discountdirect debit electricity customers will receive a discount off tier 2 consumption rates (and night rates where applicable) of 1. 873 p kwh up to a maximum of 40 per year pro-rated across your billing period. Based on average annual consumption of 3,300 kwh for single rate electricity as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. For prepayment meters, the no standing charge prices apply to customers with actaris meters with kbd on the front, for all other prepayment meters, a daily standing charge applies and all consumption is charged at tier 2 rates. If you don& ,t have an actaris kbd meter, we can install one. For new customers it may take up to 28 days after supply start date for the no standing charge prices to be updated to the prepayment meter. Two rate tariff customers for prepayment meters a daily charge applies and all consumption is charged at either tier 2 or night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by prepayment, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by prepayment, rounded and including vat. Prices as at 20th september 2011. . That way, you needn t buy it from a supplier. You could even get paid for it through the government feed-in tariff. . The energyshare tariff gives you british renewable electricity at the same price as our standard tariff. British gas and river cottage are energyshare& ,s founding partners. Energyshare gives everyone the opportunity to source, use and even generate their own energy. . British gas is part of centrica plc and we share our parent companys vision to be a leading supplier of energy and related services in our chosen markets, in order to provide maximum value to our shareholders. This shared vision for the future is supported by an integrated set of core values and business principles that inform every aspect of our organisation and define the way we work. . Designed to offer in-depth, up-to-the-minute information for both institutional and individual investors, our dedicated website is an essential resource. Visit the investor relations website. Smart meters replace your current gas and electricity meters, and with the addition of an in-home display you will be able to see how much energy you& ,re using. Find out more about how smart. See, understand and control how much energy you re using, and money you re spending for the first time. Discover all the benefits. We& ,re dedicated to putting your needs first as we install smart meters to homes accross the uk, and our customer charter sets out our commitment to you. Our customers are at the heart of our smart meter programme - interviews from 15,000 of our customers who already have smart meters have helped shaped our plans and on-going feedback is ensuring that your needs are right at the centre of our programme roll out. Download our smart meter customer charter. Cover includes repairs, boiler replacement, unlimited call-outs and a 24 7 helpline*. More on this cover. British gas is a british-owned company. As part of the centrica group, we provide gas, electricity and home repair services to millions of customers in scotland, wales and england. In fact, we are the uk& ,s leading energy and home services provider. . A year ago we embarked on a nationwide journey to listen to our customers, touring high streets up and down the country, as well as giving 40 customers the chance to visit and question us on every part of our business. The frank and honest feedback we received has been hugely valuable and has made a real impact on the way we run our business. Read more and download the report. 0800 111 999 (this is a 24 hour emergency line) if you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free gas emergency services emergency line immediately on 0800 111 999. Also. Notes * lines open 8am-8pm mondays to fridays, 8am-6pm saturdays. Bt customers will be charged a minimum of 4p per minute for this call (or 1p per minute during evenings and weekends). A call set up fee of 3p applies to calls from residential lines. Non bt customers should check the cost of their call with their provider. Your call may be recorded and or monitored for quality assurance and compliance purposes. . The energy savers report allows you to understand your homes energy efficiency performance, cut your energy use and save money. All you need is a few minutes to fill in our simple online questionnaire. Then we ll work out your home current energy rating and provide personalised suggestions about how you can reduce your energy bills and consumption, and with our new energy planner, you can plot your path to a cheaper greener home. . A new feature of the energy savers report is the energy planner. Not only can you view your annual consumption, you can also build a personalised plan of action and track your progress over time. . * based on energy savers report data from march 2006 - june 2008 plus efficiency advice. ** source fds research, 20th december 2006. Our boiler and central heating breakdown cover provides ongoing maintenance, servicing and cover for breakdown or repairs. There no call-out charge and you ll get fast, expert service with parts and labour guaranteed. As we offer a choice of cover to suit your budget from just 6. 50 per month. . 0800 111 999 (this is a 24 hour emergency line) if you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free gas emergency services emergency line immediately on 0800 111 999. Also. Notes * lines open 8am-8pm mondays to fridays, 8am-6pm saturdays. Bt customers will be charged a minimum of 4p per minute for this call (or 1p per minute during evenings and weekends). A call set up fee of 3p applies to calls from residential lines. Non bt customers should check the cost of their call with their provider. Your call may be recorded and or monitored for quality assurance and compliance purposes. . Tags, as close as possible to the opening tag. Creation date 01 17 2011 --. Complete this form for an estimated quote from british gas of your gas and electricity. For this short quote form you will be asked to provide details about your meter type, annual consumption, tariff type and how you pay so it& ,s best to have those with you before you start. Otherwise you can see our full range of tariffs here. . Tags, as close as possible to the opening tag. Creation date 01 13 2011 --. View all our tariffs side by side, to see which is the best option for you. You can also filter your options by selecting the kinds of tariff you& ,re most interested in flexible, green, online, fixed or pre-paid. . To avoid the ups and downs of energy costs, you get a fixed rate. Select. Based on average consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity, averaged across allregions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd,rounded and including vat. Prices as at 20th september 2011. . It british renewable electricity for the same price as our standard tariff - plus your own choice of energy efficiencygadget and a 10 donation by us towards funding sustainable community projects. But all this is only possible if ourcustomers commit for 12 months. Of course, you can leave before the term is up - but if so, we d have to charge you acancellation fee of 55 to cover the gadget, our donation and a small admin cost. . Get an estimate of what your monthly bill would be, using our interactive quote calculator. Get a price. Get an estimate of what your monthly bill would be, using our interactive quote calculator. Get a price. A free online service, it gives you accurate monthly bills and could help you cut your usage. Includes a free electricity monitor. . 15 duel fuel discountwhere we supply gas and electricity to the same customer at the same property you& ,ll receive one dual fuel discount. Where electricity is supplied through a credit meter, a discount of 0. 704 p kwh off tier 2 rates (and night rates where applicable) up to a maximum of 15 per year pro-rated across your billing period appears on your bill. Based on average annual single rate electricity consumption of 3,300 kwh as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. . Dual fuelup to 67 discountdirect debit gas customers will receive a discount off your tier 2 consumption charges of 0. 196 p kwh, up to a maximum of 65 per year pro rated across your billing period. Direct debit electricity customers will receive a discount off tier 2 consumption rates (and night rates where applicable) of 1. 873 p kwh up to a maximum of 40 per year pro-rated across your billing period. Based on average annual consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. Gas onlyup to 27 discountdirect debit gas customers will receive a discount off your tier 2 consumption charges of 0. 196 p kwh, up to a maximum of 65 per year pro rated across your billing period. Based on average annual consumption of 16,500 kwh as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. Electricity onlyup to 40 discountdirect debit electricity customers will receive a discount off tier 2 consumption rates (and night rates where applicable) of 1. 873 p kwh up to a maximum of 40 per year pro-rated across your billing period. Based on average annual consumption of 3,300 kwh for single rate electricity as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. For prepayment meters, the no standing charge prices apply to customers with actaris meters with kbd on the front, for all other prepayment meters, a daily standing charge applies and all consumption is charged at tier 2 rates. If you don& ,t have an actaris kbd meter, we can install one. For new customers it may take up to 28 days after supply start date for the no standing charge prices to be updated to the prepayment meter. Two rate tariff customers for prepayment meters a daily charge applies and all consumption is charged at either tier 2 or night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by prepayment, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by prepayment, rounded and including vat. Prices as at 20th september 2011. . Our flexible homecare range can provide cover for broken boilers, faulty electrics, blocked drains, burst pipes and faulty home appliances all year round. Alternatively, for a fixed cost, you can choose from our range of one-off repair services. . With british gas if you have a burst pipe or blocked drain, you& ,ll have peace of mind that you can call our 24 7 manned customer helpline giving you prompt access to over 1,000 highly trained engineers. You can choose all year round cover giving you unlimited call outs per contract year or opt for an emergency one-off repair. . With british gas if you have faulty electrics, you& ,ll have peace of mind that you can call our 24 7 manned customer helpline giving you prompt access to over 500 highly trained electrical engineers. You can choose all year round cover giving you unlimited call outs per contract year or opt for a emergency one-off repair. . With british gas if you have faulty home appliances, you& ,ll have peace of mind that you can call our 24 7 manned customer helpline giving you prompt access to over 7,000 highly trained engineers. Our gas or kitchen appliances cover provides you with a cost effective way of keeping your essential appliances safe and working. . Approximate consumption cost. Value based on our standard tariff prices, paid by monthly direct debit, averaged across all regions, rounded and including vat. Calculation does not consider any pricing tiers. . British gas has made 2m available as part of the green streets programme, to invest in innovative energy projects in great britain communities. Green streets is focusing on the 14 communities around the uk that made it through to go head-to-head for the title britain most innovative green community. The 14 projects that have been chosen to take part in the green streets challenge will now compete to see who can do the most to save energy, generate energy and engage people locally. The community that comes out on top will then receive up to a 100,000 prize to spend on a local environmental project of their choice. British gas has committed 2 million worth of micro-generation and energy efficiency measures as part of the green streets programme. You can follow the green streets communities by visiting the green streets community website. * source http www. Energysavingtrust. Uk home-improvements-and-products lighting, jan 2011. ^ phone lines open monday to friday between 8am and 8pm and on saturdays from 8am to 6pm. We& ,re closed on sundays and bank holidays. Calls may be recorded and or monitored for quality assurance and compliance purposes. . Emissions come from energy we use everyday, at home and when we travel*. Renewable energy is a cleaner, greener way of generating heat and electricity. There are several natural sources of renewable energy, including the sun (solar), water (hydro) and wind power. And now, if you generate your own electricity from a renewable source, you could get paid for it too. . Feed-in tariff is a new government initiative which could mean you ll be paid for the electricity you generate from a renewable source. You ll also be paid extra for the electricity you don t use as it will be fed into the national grid. And, any payments are in addition to the savings you ll make by not having to buy all your electricity from your supplier. To find out how much money you could earn, see our example for solar photovoltaic (pv) panels. . Tags, as close as possible to the opening tag. Creation date 01 13 2011 --. View all our tariffs side by side, to see which is the best option for you. You can also filter your options by selecting the kinds of tariff you& ,re most interested in flexible, green, online, fixed or pre-paid. . To avoid the ups and downs of energy costs, you get a fixed rate. Select. Based on average consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity, averaged across allregions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd,rounded and including vat. Prices as at 20th september 2011. . It british renewable electricity for the same price as our standard tariff - plus your own choice of energy efficiencygadget and a 10 donation by us towards funding sustainable community projects. But all this is only possible if ourcustomers commit for 12 months. Of course, you can leave before the term is up - but if so, we d have to charge you acancellation fee of 55 to cover the gadget, our donation and a small admin cost. . Get an estimate of what your monthly bill would be, using our interactive quote calculator. Get a price. Get an estimate of what your monthly bill would be, using our interactive quote calculator. Get a price. A free online service, it gives you accurate monthly bills and could help you cut your usage. Includes a free electricity monitor. . 15 duel fuel discountwhere we supply gas and electricity to the same customer at the same property you& ,ll receive one dual fuel discount. Where electricity is supplied through a credit meter, a discount of 0. 704 p kwh off tier 2 rates (and night rates where applicable) up to a maximum of 15 per year pro-rated across your billing period appears on your bill. Based on average annual single rate electricity consumption of 3,300 kwh as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. . Dual fuelup to 67 discountdirect debit gas customers will receive a discount off your tier 2 consumption charges of 0. 196 p kwh, up to a maximum of 65 per year pro rated across your billing period. Direct debit electricity customers will receive a discount off tier 2 consumption rates (and night rates where applicable) of 1. 873 p kwh up to a maximum of 40 per year pro-rated across your billing period. Based on average annual consumption of 16,500 kwh for gas and 3,300 kwh for single rate electricity as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. Gas onlyup to 27 discountdirect debit gas customers will receive a discount off your tier 2 consumption charges of 0. 196 p kwh, up to a maximum of 65 per year pro rated across your billing period. Based on average annual consumption of 16,500 kwh as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. Electricity onlyup to 40 discountdirect debit electricity customers will receive a discount off tier 2 consumption rates (and night rates where applicable) of 1. 873 p kwh up to a maximum of 40 per year pro-rated across your billing period. Based on average annual consumption of 3,300 kwh for single rate electricity as at 20th september 2011, is rounded and includes vat at 5%. Discount received varies according to seasonal consumption. . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. Two rate tariff customers tier 1 rates apply to the first 720 kwh per year of day consumption, pro rated across your billing period. All subsequent day consumption is charged at tier 2, with remaining consumption charged at night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Tier 1 applies to the first 2680 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. . Single rate tariff customers tier 1 rates apply to the first 720 kwh per year, pro rated across your billing period. All subsequent consumption is charged at tier 2. For prepayment meters, the no standing charge prices apply to customers with actaris meters with kbd on the front, for all other prepayment meters, a daily standing charge applies and all consumption is charged at tier 2 rates. If you don& ,t have an actaris kbd meter, we can install one. For new customers it may take up to 28 days after supply start date for the no standing charge prices to be updated to the prepayment meter. Two rate tariff customers for prepayment meters a daily charge applies and all consumption is charged at either tier 2 or night rates. Night means a period totalling 7 hours (which may be varied between 10pm and 8am). . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by mdd, rounded and including vat. Prices as at 20th september 2011. . Gas based on average consumption of 16,500 kwh, averaged across all regions, paying by prepayment, rounded and including vat. Prices as at 20th september 2011. Electricity based on average consumption of 3,300 kwh for single rate electricity, averaged across all regions, paying by prepayment, rounded and including vat. Prices as at 20th september 2011. . As every boiler is unique, our engineer will provide you with fixed price quote after an initial inspection before commencing any work. Benefits of this product include. We ll always be available on the phone boilers can break down anytime which is why we re always at the end of the phone 24 hours a day 365 days a year. Our call centre advisors are trained to diagnose and solve simple faults over the phone, making your life easier wherever possible. . You ll collect 1,000 points in a year just for being a dual fuel customer. And you ll collect an extra 800 for submitting your meter reads online, via sms or using our automated telephone service for both your gas and electricity. . 50 points are awarded for your gas, 50 points for your electricity and 100 points for dual fuel. All points are awarded quarterly. . Points are awarded per meter reading submitted every quarter for each fuel online, via sms or using our automated telephone service. Points can only be collected once every 90 days. . You& ,ll collect 50 points every quarter for each fuel. That is a total of 200 points every year, for either gas or electricity. Your points explained. You& ,ll collect 50 points every quarter. That is a total of 200 points every year, just for being a homecare 100. You& ,ll collect 150 points every quarter. That is a total of 600 points every year, just for being a homecare 400. This is the place for you to discover more about what we do at british gas. You can explore the lengths and breadths of our partnership with the british swimming team, and learn about our innovative green initiatives such as the money saving and eco friendly, energysmart. As the nations leading energy supplier, were committed to providing all the latest news and updates to help british gas work even better for you. . Have a hole in your jumper? Buy a new one. Jeans for less than 10? Yes, please. Modern british society has over time grown into a throw-away culture where a. Read more. The answer to that question is this october and november have seen british gas get involved in all three, raising some serious cash for some truly great causes. We close. Read more. This year, we are entering our nissan leaf electric cars into the rac future car challenge which runs from brighton to london on 5th november 2011. At the wheel of. Read more. We all know it not terribly pleasant to be sat in a draught, but if you knew just how much of an effect poor insulation can have on your household. Read more. Each person in the uk uses, on average, about 150 litres of water every day. That quite a lot, especially when you think about the proportion of that which. Read more. Today is halloween, the one night of the year when ghosts, witches and zombies are thought to be especially active. Widely thought to have originated as a pagan celtic festival. Read more. With the coldest summer for over 25 years now well and truly behind us, the time to put our clocks back is now upon us. We turn our clocks back. Read more. Nobody knows how we can improve our service better than our customers. So, based on your feedback, we& ,ve made some changes to your online account to make it clearer and more manageable. Watch our demo below to find out more, we hope you enjoy these improvements. . We have included this page for the benefit of our welsh speaking visitors to explain what britishgas. Co. Uk can do for you and how to contact us. Welcome to britishgas. Co. Uk. Rydym wedi cynnwys y dudalen hon er lles ein ymwelwyr sy n siarad cymraeg ac i egluro beth y gall britishgas. Co. Uk wneud i chi a sut i gysylltu ni. Croeso i britishgas. Co. Uk. Fel cwsmeriaid a darpar gwsmeriaid british gas sy n siarad cymraeg, efallai y dymunech wybod rhagor am ein hymrwymiad i r iaith gymraeg. Cefndir ym 1996, ymrwymodd british gas i roi r un gwasanaeth o safon uchel i w gwsmeriaid saesneg a cymraeg fel ei gilydd. O ganlyniad, rhodd y bwrdd iaith ei fendith ar ein polisi r iaith gymraeg. Beth mae hyn yn ei olygu i chi? Mae gan british gas dm cymraeg ymroddedig wedi i lleoli yng nghaerdydd. Mae aelodau r tm yn siaradwyr cymraeg sy n gyfrifol am ymdrin ag unrhyw ymholiad yn gymraeg. Ein gwasanaethau y gwasanaethau rydym yn eu cynnig yw. Tags, as close as possible to the opening tag. Creation date 01 17 2011 --. At british gas we can help you with your boiler and central heating needs from repairing a broken boiler to installing a boiler. We have a wide range of leading manufacturers to choose from, offering boilers that are both efficient and affordable. . Our boiler installation quotes are fixed so even if there is unexpected work, you won t pay a penny more. Call by 4th december 2011 and get 40% off any of our boilers. That a saving of up to 400. . Tags, as close as possible to the opening tag. Creation date 08 16 2011 --. Award-winning training, guaranteed expert engineering and a fast friendly service helping you to look after your world. So why not british gas?. Tags, as close as possible to the opening tag. Creation date 01 17 2011 --. At british gas we can help you with your boiler and central heating needs from repairing a broken boiler to installing a boiler. We have a wide range of leading manufacturers to choose from, offering boilers that are both efficient and affordable. . Our boiler installation quotes are fixed so even if there is unexpected work, you won t pay a penny more. Call by 4th december 2011 and get 40% off any of our boilers. That a saving of up to 400. . This policy applies to personal information we hold about individuals, sole traders and partnerships. It does not apply to information we hold about companies and other organisations. Britishgas. Co. Uk is brought to you by british gas, which is owned by centrica plc. When we first obtain personal information from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products. You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below. . Offer you accounts, services and products from time to time from us or our partners. To help us make these offers we may use an automated scoring system, which also uses information from credit reference agencies, as well as other companies. . Create statistics, test computer systems, analyse customer information, create profiles and create marketing opportunities (including using information about what you buy from us and how you pay for it. For example, the amount of gas you use and any discounts we have offered you). . When we contact you, we may use any information we hold about you to do so. So we may contact you by email, phone, text message or other forms of electronic communications (such as using smart meters) or by visiting you. If we are contacting you to tell you about any offers, as far as possible, do so in line with how you have told us you would prefer to receive marketing information (your recorded marketing preferences). You can ask us not to send you any information on our offers at any time by contacting us and giving us your account details. . If we suspect someone has committed fraud or stolen energy by tampering or with the meter or diverting the energy supply, we will record these details on your account record and may share this information with ofgem and other people who are interested (such as other energy suppliers, landlords and housing associations). We may use this information to make decisions about you, your character, how likely we think you are to pay for your gas or electricity (or both) and future energy services. This may include recording sensitive personal information such as criminal offences you have been accused of. Also if the gas or electricity supply to your property has previously been tampered withor if gas or electricity has been stolen, or we suspect it has been stolen, we may take this into account when we decide what products or services we can offer you and the terms and conditions we give you. . . If we believe that you (or a member of your household) need extra care (for example, because of your age, health, disability or financial circumstances), we may record this in the information we hold about you. We will use this information so that we do not stop your supply. We may share your information with. We may pass your address, property and postcode, and details of your gas appliances, flue, hot-water cylinder, system controls and electrical installations (including details of any repairs or removals) to organisations that supervise these activities including gassafe (previously corgi) and the eca (electrical contractors association). These organisations may pass this information to local authorities to meet building regulations. They may also use this information to contact you to inspect appliances or systems, recall faulty products and carry out audits, and for health and safety purposes. Where appropriate, we will give you or the property owner (or both) a certificate to show that your appliances and so on meet building regulations. . We will check your details with one or more credit-reference and fraud-prevention agencies to help us make decisions about your ability to make payments and the goods and services we can offer you. Below, we have given a brief guide to how we, the credit-reference and fraud-prevention agencies will use your information. Britishgas. Co. Uk termsandconditions. Or, phone us on 0800 048 0202 and we will send you a leaflet. . We will search at credit-reference and fraud-prevention agencies for information about you and all the people you are applying with. If you are providing information about other people on a joint application, you must make sure they agree that we can use their information to do this. If you give us false or inaccurate information and we suspect fraud, we will pass your details to credit-reference and fraud-prevention agencies. Law-enforcement agencies (such as the police and hm revenue customs) may receive and use this information. . We will send information on your account to credit reference agencies and they will record it. If you have an account with us, we will give details of it and how you manage it to credit reference agencies. If you have an account and do not repay money you owe in full or on time, credit reference agencies will record this debt. They may give this information to other organisations and fraud prevention agencies to carry out similar checks, find out where you are and deal with any money you owe. The credit reference agencies keep records for six years after your account has been closed, you have paid the final debt or action has been taken against you to recover the debt. . If you want to see what information credit-reference and fraud-prevention agencies hold about you, you can contact the following agencies currently working in the uk. The information they hold may not be the same, so it is worth contacting them all. They will charge you a small fee. Call credit consumer services team po box 491 leeds ls3 1wz phone 0870 060 1414 website www. Callcredit. Co. Uk experian consumer help service po box 8000 nottingham ng80 7wf phone 0870 241 6212 website www. Experian. Co. Uk equifax plc credit file advice centre po box 1140 bradford bd1 5us phone 0870 010 0583 website www. Myequifax. Co. Uk. . If you give us information on behalf of someone else, you confirm you have given them the information set out in this document, and that they have given permission for us to use their personal information in the way we have described in clause 10. . You are entitled to have a copy of the information we hold on you and to have any inaccurate information corrected. We may charge a small fee for providing a copy of any information we hold about you. Or you can email centricadataprotection@centrica. . We have strict security measures to protect personal information. This includes following certain procedures (for example, checking your identity when you phone us) and encrypting (encoding) data on our websites. If you communicate with us using the internet, we may occasionally e-mail you about our services and products. When you first give us personal information through our website, we will normally give you the opportunity to say whether you would prefer us not to contact you by e-mail. However, you can always send us an e-mail (at the address set out below) at any time if you change your mind. Please remember that communications over the internet, such as e-mails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We may use cookies to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies. If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our website without cookies. We may amend this policy from time to time, in which case we will publish the amended version on our website, and you can ask us for a copy by writing to the above address or by e-mailing us at centricadataprotection@centrica. . British gas is a british-owned company. As part of the centrica group, we provide gas, electricity and home repair services to millions of customers in scotland, wales and england. In fact, we are the uk& ,s leading energy and home services provider. . A year ago we embarked on a nationwide journey to listen to our customers, touring high streets up and down the country, as well as giving 40 customers the chance to visit and question us on every part of our business. The frank and honest feedback we received has been hugely valuable and has made a real impact on the way we run our business. Read more and download the report. If you are a homecare customer, book your annual service online, to benefit from our exclusive 2 hour timeslots. You can also book and reschedule engineer breakdown appointments. Log in or register to book or amend an appointment. . Our heating repair services offers a 24 7 customer helpline and prompt engineer response. We& ,ll repair your central heating for a fixed, upfront price. To book an engineer, call. .

Support in counties (state):

• Houston County, Minnesota
• Mcpherson County, Nebraska
• San Miguel County, New Mexico
• Brown County, Kansas
• Levy County, Florida
• Walthall County, Mississippi
• Cumberland County, North Carolina
• Teton County, Montana
• Ellis County, Kansas
• Loving County, Texas
• Pulaski County, Arkansas
• Harrison County, Mississippi
• Pulaski County, Missouri
• Montgomery County, Virginia
• Fort Bend County, Texas
• Allen County, Indiana
• Wayne County, Pennsylvania
• Osceola County, Michigan
• Carroll County, Indiana
• Wabaunsee County, Kansas
• Nevada County, Arkansas
• Ashley County, Arkansas
• Santa Cruz County, Arizona
• Hillsborough County, New Hampshire
• Rutherford County, North Carolina
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• Larue County, Kentucky
• Madison County, Montana
• Stutsman County, North Dakota
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• Umatilla County, Oregon
• Benton County, Missouri
• Rusk County, Wisconsin
• Yakima County, Washington
• Hamilton County, Kansas
• Bucks County, Pennsylvania
• Hernando County, Florida
• Caledonia County, Vermont
• Buckingham County, Virginia
• Washington County, Arkansas
• Jeff Davis County, Georgia
• Houston County, Georgia
• Fallon County, Montana
• Lewis County, Kentucky
• Jessamine County, Kentucky
• Hamblen County, Tennessee
• Lincoln County, Louisiana
• Polk County, Florida
• Decatur County, Kansas
• Lincoln County, Wisconsin
• Dixon County, Nebraska
• Meade County, South Dakota
• Union County, Florida
• Harrison County, Indiana
• Crawford County, Pennsylvania
• Hancock County, Iowa
• Franklin County, Indiana
• Johnson County, Illinois
• Shelby County, Tennessee
• Shenandoah County, Virginia
• Jefferson County, Louisiana
• Washington County, Oregon
• Ringgold County, Iowa
• Moore County, Texas
• Montgomery County, Missouri
• Bell County, Kentucky
• Franklin County, Mississippi
• Pennington County, Minnesota
• Walsh County, North Dakota
• Wayne County, Utah
• Brunswick County, Virginia
• Duval County, Texas
• Poweshiek County, Iowa
• Lafayette County, Missouri
• Lincoln County, Wyoming
• Pierce County, Georgia
• Carbon County, Wyoming
• Garza County, Texas
• Penobscot County, Maine
• Delaware County, Iowa
• Queen Anne's County, Maryland
• Okanogan County, Washington
• Jefferson County, Mississippi
• Gordon County, Georgia
• Pierce County, North Dakota
• Beauregard County, Louisiana
• Comanche County, Texas
• Cavalier County, North Dakota
• Somerset County, Maine
• Swain County, North Carolina
• Lane County, Kansas
• Wapello County, Iowa
• Mason County, Washington
• Tate County, Mississippi
• Oneida County, Idaho
• Malheur County, Oregon
• Chittenden County, Vermont
• Lassen County, California
• Muskingum County, Ohio
• Indiana County, Pennsylvania
• Lincoln County, South Dakota
• Morgan County, Alabama
• Bell County, Texas
• Davidson County, North Carolina
• Crawford County, Iowa
• Pike County, Ohio
• Augusta County, Virginia
• Franklin County, Kentucky