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Title: Hospitality/News and Media - Hotel Executive Publication for hotel company owners, senior executives and institutional investors. |
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Hotel_Food_and_Beverage_Executive Magazine for executive management of hotels, restaurants, resorts, conference, and convention centers. [more]
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| Hotel_Online Resource for the hospitality industry. Includes classifieds, message boards, product catalogs, news, and related links. [more]
| Hotels Trade publication featuring news, editorials, and product showcases. [more]
| Lodging_Magazine Trade publication for hotel and hospitality professionals features monthly articles on industry trends, people, business, food and beverage, plus calendar of events. Primarily focused on US interests. [more]
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The latest hospitality news from around the world!
Friday, September 05, 2008
World Travel Awards Heads to Orlando
IATA Releases Bleak Forecast
Wyndham Hotel Group Announces Departure of CEO Steven A. Rudnitsky
Gaylord Plans Resort and Convention Hotel in Mesa, AZ
Premier Capital Arranges Financing for Four Separate Transactions
Radisson in Freehold, NJ Set to Open
Affinia Chicago Announces New S&MD
Inn of the Mountain Gods Appoints CFO
Sheraton Safari Awarded Florida Green Lodging Designation
Saint Paul Hotel Relies on Maestro ResEze
Top 10 Hippest Hotels for the Fashion Foward
Cleanliness, Quiet and Customer Service Top Three Issues for Travelers
Driftwood Salutes RTM for Managing HSIA, eMarketing and HDTV
WHI Advises in Sale of Red Roof Inn Properties in Indiana and Missouri
Newmarket Realizes Record Growth; Expands Operations Worldwide
AHLA's American Hotel & Lodging Educational Institute Publishes Hotel Novel
WestPac Transforming Snowmass, Colorado
Kuoni Destination Management Taps Pegasus
Jesse Souza Appointed Executive Chef at LaPlaya Resort
RateTiger Continues North American Expansion
Newmarket Realizes Record Growth, Expands Worldwide
TIA Welcomes Federal Initiative to Better Communicate U.S. Security and Entry Policies
Lodging Interactive Launches Travel 2.0 Marketing Services for Hotels
Hyatt Sponsors Jumpstart's Read for the Record
Are Tour Operators Equipped with the Resources to Overcome Added Cost of Distributing Through Travel Agents?
Concord Opens a "New Look" Springhill Suites in Waukegan, IL
W Manchester to Open in 2010
Hasek Communications Announces Launch of Green Lodging News Blog
W London-Leicester Square to Open in 2010
Gibraltar - More than Just a Shopping Destination
Starwood Promotes Matthew Avril
NYLO Debuts in Rhode Island
Ritz-Carlton to Reopen Two New Orleans Hotels on September 4th
Hilton Garden Inn Celebrates 400th Opening
Homewood Suites Opens in San Antonio, TX
The Lodge at Vail Completes Ballroom Renovation
BridgeStreet Worldwide Opens Asia-Pacific Office in Singapore
Starwood Caribbean Offers Travel Interruption Policy
Kuoni Taps Pegasus Solutions for Distribution Management
Ventana Names Tina Denfeld Regional GM
Hard Rock Expands Partnership with Market Metrix; Achieves Customer Loyalty Increase of 27%
Thailand Ready to Welcome Visitors, Despite Politics
THE TRADESHOW Partners with World Travel Awards
Jennifer Croce Appointed Director of Conference Services
Hoteliers Benefit from Industry Expertise at SynXis
ASSA ABLOY Encourages Hotels to Prepare for Hurricanes and Other Disasters
WORLDHOTELS Selects OPERA Property Management System
MTech, White Lodging Develop TACT
Markus Kosch Named GM of Hilton Hefei in China
Accor Appoints Four New Executives
ARAMARK to Manage Georgetown U Hotel & Conference Center
Starwood Opens Westin Lagunamar in Cancun
NHH Appoints Ernest Catanzaro GM Doubletree Atlanta-Roswell
Riu Montego Bay Opens
Bluegreen Completes Timeshare Receivables Facility
Choice Lets Guests Elect to Earn Triple Points
Starwood Preferred Guest Takes "No Blackouts" to New Heights
Continental Prepares to Resume Flights
Shangri-La's CEO Giovanni Angelini Steps Down for Medical Reasons
AHLA to Recognize Importance of Professional Certification
VFM Interactive to Power DerbySoft’s Media Distribution
Joseph Duperre Named GM of Chattanooga Marriott
Shaner Names Cindy Robinson as GM of Marriott Fairfield
Nicole Boosembark-Baker Named F&BD of the Statler at Cornell
Benchmark Appoints Lance Dorsey Director of Facilities
Destination Analysis Demonstrates Strategic Planning for Sustainable Tourism
Langham Promotes Two to Vice President
New Armani Residences to be Built in Egypt
Sheraton Moves Into Residences Business
Crowne Plaza Back in Manchester
Singapore Swissôtel Up For Sale
Alitalia Board Approves Bankrupcy Protection
Trump Tower Chicago Unveils 53 Rooms at The Spa at Trump
New Four Seasons Coming to Macao
Discovering Larnaca - the Gateway to Cyprus
VFM Interactive to Power DerbySoft's Media Distribution
NaturCert Announces 'Local Campaign'
Hilton Makes $3mil Commitment to Annual Scholarship Fund
Best Western Enters Singapore
Hilton Niseko Ski Resort, Japan, Opens
IHM Debuts Flagstaff's First Environmentally-sensitive Boutique Hotel
Cranberry Township, PA to Get Cambria Suites
Gerald Glennon Appointed GM of Halekulani
Continental Applauds FAA Order to Stop Newark Slot Auction
Construction Underway at Wyndham Colorado Resort
Country Inn by Carlson Opens in Atlanta at Buckhead
Marriott Opens Residence Inn National Harbor
ME Barcelona is Fourth 'ME' Property In the Sol Melia Premium Portfolio
New Passport Card Production
Raleigh Marriott City Center Celebrates Grand Opening
Almeria - A Holiday Destination Steeped in History
Hospitality Technology Experts Plan 2009 European Conference
Kensington Hotel Primed to Be London Wedding Hotspot
Intercontinental Asia-Pacific Resorts Launch “Insider Experiences”
Concord Unveils Marriott’s Next Generation of SpringHill Suites
more news >>>
Customer Experience: If at First Impression You Don’t Succeed…You Better Try Again
By Rob Rush, CEO, LRA Worldwide
To begin with, please excuse my mangling of the time-honored maxim “If at first you don’t succeed, try, try again” in the headline. I fear I have taken what once were innocent words of encouragement to 19th-Century schoolchildren and turned them into some vague threat. The potential menace in my message, however, pales in comparison to that posed by disregarding it. Ignore the first “touch” you have with your customers at your own peril. As those who have regularly read my articles know, my roots (and those of my business) are firmly in the hospitality industry. Of late, those roots have extended to other sectors where the concept of “customer experience” has proven intriguing...
The Wired Hotel: Hotel Website Visitor Segments - Business or Pleasure
By Jerry Tarasofsky, CEO, iPerceptions Inc.
There are two well-known but utterly distinct hotel website visitor segments: business and leisure travelers. One is composed of hard-working professionals in need of accommodations; seasoned travelers whose minds are focused on sales, partnerships, and acquisitions, and for whom a comfortable night’s rest is critical. The other segment is composed of pleasure-seekers; seasonal or holiday travelers for whom the hotel stay is but one part of the larger experience of vacationing. This article will explore who these segments are, what website elements make them tick, and what areas of the site experience have proven to be barriers to successful visits...
Adapting Your Brand for Global Markets
By Roger Hill, Chief Operating Officer, Gettys
One of the biggest challenges to break into the international market is recognizing, preparing for, and embracing the differences between the hospitality industry in the U.S. and other countries around the globe. Distinguishing the differences among these different cultures is vital and recognizing and adapting to the needs will place you way ahead of the pack as you go global...
Finding the Right Affluent Buyers for Fractional Ownership
By Lawrence Hefler, Principal, BrandShares International
Successful fractional ownership projects today are often characterized by authenticity, enrichment, and sustainability more so than just “luxury” - which is clearly an overused term. With price points ranging from $100K to one million dollars, they will most likely be purchased by more of the “super affluent.” But it is more than just income and assets. It’s also about inner life and their propensity to indulge in a preferred lifestyle that their wealth allows...
Major Challenges in Financing Boutique Hotels in Today's Credit Crisis
By Steve Marx, Managing Partner, Lifestyle Hospitality
The hot topic at every hotel conference over the last year has been “financing”; i.e., how to get it! It is clear that the credit crisis has now infiltrated and affected literally every industry that requires real estate financing, from residential to hospitality. So what hope do we boutique hotel developers have if more “conventional” hotels are running into trouble? Well, with a lot of ingenuity, collaboration, talent, friends in high places, a compelling project, and, of course, at least a “sliver” equity capability, boutique hotels can be developed...
more articles >>>
Smart Start Hotel Executive Report: A New Type of Benchmark
By Roger Lopez, Performance Analyst, Gomez
It was announced earlier this year that Netscape, a pioneer of the World Wide Web, would no longer be supported as of February 1st 2008. Back in the mid 90s, Netscape was the dominant Internet browser, the popular choice of 90% of web users. Today, this once-prevalent browser is now barely used by 0.6% of web users. Fast forward to Internet Explorer (IE), which until the last year or so, enjoyed similar 'exclusivity' as Netscape did in the 90s. This got me thinking about browsers and websites and how some organizations still create their websites solely for viewing in IE. However, the days of IE being THE browser of choice have come and gone. Today there are many more browsers being used to access the Internet, including mobile browsers too...
In Hindsight 2007 Looks Great!
By Robert Mandelbaum, Director of Research Information Services, PKF Consulting Hospitality Research
As we struggle through declining occupancy and below average ADR growth in 2008, the U.S. lodging industry looks back fondly at 2007. Throughout last year, hoteliers groused about slower RevPAR growth and single-digit gains in profits. By the time we finish 2008, the 7.2 percent bottom-line growth achieved in 2007 will seem like nirvana...
Factors of Ukrainian Hotel Business Development
By Nikolay Mayger, CEO, Mayger Consulting Company
Ukrainian hospitality business is at the stage of its development and with every year becomes one of the most dynamically developing and profitable fields of the country’s economy. Undoubtedly, it became possible on the basis of total political, economic, social, demographic, geographical, ecological, etc., factors. String of pronounced facts indicates about it...
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Insider: Key Considerations When Designing for Owners
By Brian West, Senior Designer, Gensler Los Angeles
When owners and developers collaborate to develop a hotel or resort property the partnership between the two entities can be complicated by the indifference between their independent long-term goals. In my article, "Key Considerations When Designing for Owners” in the Hotel Business Review, I address three key considerations every designer should be aware of when working with hotel property owners...
Insider: Tips on Analyzing and Driving Spa Revenue
By Elaine Fenard, Vice President of Spa Operations, Spa Strategy Inc. and Marchello Chimenti
In our article "Tips on Analyzing and Driving Spa Revenue" in the Hotel Business Review, you will read that creating value through enhancements to the guest experience translates into brand loyalty, repeat business, increased length of stay at the spa, increased spa retail spend, and rate premiums for spa services...
Insider: Best Practices in Hotel Financial Management
By Jed C. Heller, President, The Providence Group
In my Hotel Business Review article “Best Practices in Hotel Financial Management", I outline the key components of a basic financial system and ways managers can use accurate financial information to improve hotel performance on all fronts...
Insider: Five Essential Practices in Accommodating the International Guest
By Sanjay Nijhawan, Chief Operating Officer, Guoman Hotels
In my article "Five Essential Practices in Accommodating the International Guest" in the Hotel Business Review, I outline five essential practices that meet the growing demand for multi-cultural awareness within the hospitality industry...
Insider: The Impact of Increased Education in the Meetings Industry Colleges and Universities Foster Tourism & Hospitality Management Studies
By Tina Stark, President, Association for Convention Operations Management
My article in the Hotel Business Review, "The Impact of Increased Education in the Meetings Industry Colleges and Universities Foster Tourism & Hospitality Management Studies" analyzes the way that education in the meetings industry has impacted the level of operations, customer service and overall performance...
Insider: Planning for Green Legislation: State-Level Mandates a Preview for Smart Hoteliers
By Mark Breuker, Director of Client Solutions, Advantage IQ
In the Hotel Business Review, my article, “Planning for Green Legislation,” details the carbon emission reduction legislation put in place by a few key states: California, Massachusetts, New Mexico, and Washington. These state governments have enacted notable regulations or standards for business...
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