About site: Customer Service/Software - PhaseWare, Inc.
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  About site: http://www.PhaseWare.com/

Title: Customer Service/Software - PhaseWare, Inc. Offers customer service application suite that consists of incident and knowledge management, customer web self-service, and business event management tools that automate the incident resolution proce
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Customer Service & Help Desk Management Software, Administration Support, Incident & Information Management Software Solutions @import url('scroll/scroll-multi.css'); Demo | Sitemap Home Solutions Customer Service Management Help Desk Management Knowledge Management Products Tracker Event Engine Self Service Center Tech Web Customer Support News & Events About Us Management Team Customers Partners Careers Contact Us Contact Us Powering every phase of <b><b>customer</b></b> support SERVICE AUTOMATION - Extend the Power of Service Desk End-to-End support desk automation Elevate service levels through automated actions on service tickets Pro-actively manage alerts/alarms, SLAs and workflows SLA MANAGEMENT - Consistent SLAs as a Competitive Advantage Measure your Service Levels - Manage your customer SLAs Pro-actively address SLAs for service quality and up-selling opportunities Define & Deliver customer expectations BILLING MANAGEMENT - Service Level Differentiation Differentiate your service offerings from the competition Track time and improve billing accuracy for all of your support packages Measure billing activity through cumulative reports WEB SELF-SERVICE - The Power of Real-time Support Sustain service levels and incident volumes Reduce service handling times through eService Empower your customers through pro-active self service Provide real-time information & 24x7 Knowledge Base ALARMS/ALERTS MANAGEMENT - Profit from Proactive Measures Automatic, & active management of Service tickets, & incidents Prioritize incidents with real-time Alarms/Alerts Service efficiency through auto escalation of incidents, SLAs REPORTING TOOLS - Measure Productivity & Quality of Service Performance Management, Visual Updates & Real-time Monitoring Elevated service levels through automated actions on service tickets Pro-actively manage alerts/alarms, SLAs and workflows Technical Support Managers

Performance Management, Visual Updates & Real-time Monitoring

Track the Health & Performance of your Internal/External Help Desk Environments Measure Service Desk Productivity through Real-time Dashboard Indicators with Drill-Down Capabilities Ensure SLAs Compliance & Service Efficiency More Support Professionals

Speed to Resolution & Agent Productivity

Track Support Issues from Multiple Customer Channels: Incoming Email/ Web/ Phone Self Service Center & Knowledge Base with Universal Search Billing/SLAs Management, Time Tracking & Service Journals More Busines Managers

Strong Financial Justification

Cost effective Support Solution with superior ROI & Operational Benefits Ensure your VIP Customers are satisfied Future Proof Solution: Scalable as you grow Low Total Cost of Ownership More Customer Service Solutions Help Desk Solutions Knowledge Management Customer Service Solutions

Get a 360º View of Customers - Improve Your Service Vantage Point

Track Entire Support Cycle Simple & Flexible Solution Ensure Higher Order Service Efficiencies Scalable & Cost Effective Help Desk Solutions

Gain Control Over Operations - Streamline Your Internal Service

Efficient Workflow Management Help Desk Automation Lean Operations & Productivity through Self Service Reduce Operational Costs Knowledge Management

Simplify Service Complexity - Empower Your Service Environment

Sustain Service Levels & Volumes Access to Tried & Tested Solutions Empower Customers through Pro-active Self-Service Increase agent Productivity       Testimonials “PhaseWare really understood our business and the challenges and pains of a growing software company and the importance of staying close to and keeping customers happy.”   More testimonials View a demo News & Events 7/29/2008 Product Release: Tracker 3.1 Exciting New Features ... Read More 7/31/2008 Webinar: 7 Ways to Automate Customer Support Click Here to Register Click Here! All news... Downloads Case Study: PropertyInfo Press : Stewart Title More... Subscribe  Subscribe to PhaseWare Newsletter   Home Solutions Products Support News & Events About Us Contact Us © 2008 PhaseWare, Inc. All Rights Reserved.   // llactid=13016
 

Offers

customer

service

application

suite

that

consists

of

incident

and

knowledge

management,

customer

web

self-service,

and

business

event

management

tools

that

automate

the

incident

resolution

proce

http://www.PhaseWare.com/

PhaseWare, Inc. 2008 August

dvd rental

dvd


Offers customer service application suite that consists of incident and knowledge management, customer web self-service, and business event management tools that automate the incident resolution proce

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