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RECOMMENDED
READING
Running with the Rhinos
by Christian Warren
The Age of Speed
by Vince Poscente
Managing
Thought
by Mary J. Lore
Leading
with Kindness
by William Baker and Michael O'Malley
100%
Leadership
by Gabriel Hevesi
Relevance
by Tim Manners
The Sustainable Enterprise Fieldbook
by Jeana Wirtenberg
Let's
Get Real or Let's Not Play
by Mahan Khalsa and Randy Illig
Unleashing
the Power of Rubber Bands
by Nancy Ortberg
The
Age Curve
by Kenneth Gronbach
Outsmart
by Jim Champy
The
Offsite
by Robert Thompson
The
Leadership Challenge
by James Kouzes and Barry Posner
The
Secret of Transitions
by Jim Manton
The Milkshake Moment
by Steven S. Little
Hug
Your People
by Jack Mitchell
Back
of the Napkin
by Dan Roam
What
To Do When You Become The Boss
by Bob Selden
The Open Brand
by Kelly Mooney and Nita Rollins
Outsmart
the MBA Clones
by Dan Herman
Human
Sigma
by John H.
Fleming and Jim Asplund
Whoever Tells the Best Story Wins
by Annette Simmons
Customer
Service Made Easy
by Paul Levesque
Hit
the Ground Leading!
by Angela Mondou
Chief
Customer Officer
by Jeanne Bliss
The
Innovation Killer
by Cynthia Rabe
Pop!
Stand
Out in Any Crowd!
by
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by
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by
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by
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The Best of The CEO Refresher!
... brain food for business!
In this issue we are featuring several of the best articles from past issues to highlight the breadth of valuable content we offer. In January we will resume our free featured article format to ensure you have the executive intelligence you need. More of the best? How about 1001 Ways to Wow Your Customers! and Running with the Rhinos and the Best Books of the Year! There are still many free features in this issue and we invite you to explore and enjoy.
N.B. We will return to the free featured article format for the January 2009 issue.
FEATURED ARTICLES N.B. Subscription Required for these "best of" articles!
Creative Leadership III
The Problem with T-Shirts
by Nancy Ortberg
As leaders, our job is to breathe life into the vision
and fill the words with meaning that stir people in the deepest parts of their souls—the
parts that long for significance and transformation. Vision is about stirring and provoking, reminding and imagining. It’s about showing
people the wonder of an improved future and infusing them with hope. Vision is about
creating a reason to believe again.
Marketing Insight
Ten Marketing Measurement Questions
Every CEO Should Ask
by Laura Patterson,
President, VisionEdge Marketing
Marketing has a better chance of success when the CEO
takes a role in insuring that the marketing function is aligned with the overall
direction of the company. This article explores the role the CEO plays in
the establishing the success factors and metrics for marketing and provides
10 questions CEOs should ask their marketing leadership.
Creative Leadership III
The Place for Passion in Leadership
by Sandy Arpino
Business success requires a loyal workforce, committed to achieving organisational goals. Leaders who exhibit passion – “devotion to a cause and tireless diligence to its furtherance – releasing energy boundlessly” – inspire those around them; employees and clients alike become partners, with the leader, enthused and energised to realise a shared dream.
Authenticity
Authentic
Leadership: Reducing the Gap Between Lived and Espoused Values
by Daniel D.
Elash, Ph.D.
In highly effective companies there is a commitment
to aligning stated beliefs with actual choices. In this article we'll diagnose
problems in the traditional planning process and recommend a positive approach
that leaders can take to reduce the gap.
Creative Leadership III
Become
a Better Communicator by Keeping Your Mouth Shut
by Kenny Moore
In corporate life we are in serious danger of believing that those who talk
the loudest win the day. My twenty years in business have taught me that leaders
who can actually keep their mouths shut and ears open have a better chance
of being heard, believed and followed.
Marketing Insight
Marketing
Today - Electrifying is the New Satisfying!
by Dr. Dan
Herman
Electrifying Marketing is the new marketing philosophy I want to offer you.
Its roots stem from the realization that marketing today is no longer about
satisfying unsatisfied needs. More often than not, it is about re-satisfying
already satisfied needs - with better, more exciting solutions.
Leading Change
Rethinking Resistance
by Anne Riches
Do your employees like change?
When I ask this question of participants in my people management workshops, the answer is almost overwhelmingly no.
But when I ask part two of the question: do YOU like change - the answer is usually overwhelmingly yes!
Isn't that curious? What happens when you become the boss? Do you go through some magic door and change your mindset about change?
Creative Leadership
Transforming
Vision Into Value
by Renate Rooney
How do
you take your vision and transform it into a tangible reality that delivers
true value to all stakeholders? Integrate your people,
processes and technology so that everyone and everything is moving the company
toward its vision. Companies
that make the commitment will find it worth the effort when
their business reaps the rewards of successful strategic execution.
Creativity & Innovation
Innovating Management - Reinvent How You Invent
by Peter Skarzynski and Amy Muller
Welcome to the new reality: Development pipelines are producing too many incremental improvements and too few game-changing new products, categories or service innovations. Promising but uncertain ideas are being discarded prematurely while safe, me-too, did-it-before-so-let’s-do-it-again ideas flow through stages with marvelous velocity. Based on our work with several companies, we have identified three key ways that successful global competitors have adapted their NPD processes to “disrupt and win.”
Marketing Insight
The Role of Values in Marketing
by Dr. Katalin Eibel-Spanyi
A deeper understanding of personal values enables marketers to craft key messages that reflect what customers’ value and position these messages in their advertising, product packaging, Web sites and blogs. This can assist in making the right emotional connections at each ‘moment of truth’ – the key points of interaction with your customers.
Creative Leadership II
The
13 Paths of Conscious Enterprise
by Jamie S. Walters
The 13 Paths of Conscious Enterprise are inspired by,
among other things, Eckhardt's "four paths" and the Buddhist "eight-fold path",
which so beautifully articulate how life and work can unfold from a more conscious
source of Wisdom and inspiration.
High Performance Teams
The
Team Approach to Building Work Group Effectiveness
by John N.
Younker, Ph.D
Too often team building is one of those vague, misused terms managers call
into play as a panacea for sluggish work unit performance. The building
of a team requires a great deal more effort than simply recognizing the
interdependence among workers and work units. It requires, instead, several
carefully managed steps and is an ongoing cyclical process.
Branding
The
8 Biggest Branding Mistakes Organizations Make
by Sam Horn
In helping individuals and organizations develop one-of-a-kind
identities I've met a lot of people
who have spent a lot of money developing brands and slogans that didn't work.
I've kept track of the 8 biggest branding mistakes business make. I share
them here so you can do the opposite of these errors and develop a Purposeful, Original and Profitable brand that gets you
noticed . . . for all the right reasons.
Leading Change
Six
Habits of Great Change Leaders
by Dr. Jane
Adler and Dr. Robert Karlsberg
Great
change leaders have the "execution advantage." While their strategic plans
might not be significantly better than anyone else's, they achieve great
results because their organizations execute plans more rapidly. The
result? A significant competitive advantage.
Creativity & Innovation
The Courage to be Different
by Avil Beckford
Where do great ideas come from? Do great ideas come only to some people? How will you know if you have a really great idea? Make your mind a fertile ground for generating great ideas.
Creative Leadership III
Looking
to Thrive? Five Ways to Keep Your Relationships on T.R.A.C.K
by JoAnna Brandi
By evaluating
and improving even five relationship qualities an organization can make
great strides towards good health. And, as luck would have it have, they
form an acronym my clients are familiar with – T.R.A.C.K. It stands for
Trust, Respect, Appreciation, Communication and Kindness. When all these
qualities are practiced well, relationships thrive and prosper.
Communications
The
Power of Our Words
by Rebecca
L. Morgan, CSP, CMC
We have opportunities every day to use our words to cut or to heal. Every
time we open our mouth, We have a choice. You and I have the power to make
others feel great--or horrible. With that power comes responsibility. We have
the obligation to use that power in the best way possible for our fellow humans.
Let's use the power of our words thoughtfully and positively to help prevent
more pain on the planet and help heal the pain that's already here.
Leading Change
Appreciating
Context: The Secret To Lasting Change (Part I)
by John Renesch
Last time I saw a statistic, around 85% of those who authorized the billions
of dollars spent on change programs each year in U.S. corporations were
dissatisfied with the outcomes! So why do organizations and people in
them continue trying the latest fad for making improvements when there is
such a high dissatisfaction rate? There is a better way!
Executive Performance
Leadership,
Failure and Resilience
by Jeffrey
D. Yergler
The wounds of failure run deep and are extremely difficult to recover from.
What makes the difference? What allows some leaders to navigate their way
through the pain, suffering and humiliation while others remain paralyzed?
The difference is what I call deep resilience.
Coaching
Seaside
Coaching
by Lucille Maddalena,
Ed.D.
When you are at a transition point in your life, do you seek the familiarity
of your current surroundings, or would it be useful for you to reach out
to tap resources and experiences from your own past as well? More importantly,
how do you sort through the turmoil that accompanies change to discover
your own revelations?
Presentations & Public Speaking
A
Short Guide to Effective Public Speaking
by Stephen D.
Boyd, Ph.D.
From my experiences in delivering over 1500 speeches
during the past 20 years, here is a quick guide to giving an effective and
interesting presentation your very first time.
Personal Development
The Eight Drivers of Your Best Life
by David M. Traversi
The solution to our worsening societal woes, and conversely our best societal life, is in leadership. Leadership at the societal level begins with leadership of the self. Each of us living our best individual life will flow into our best collective life. It is just a matter of accessing powers – drivers – with which we are already endowed.
The HR Refresher
Achieve
Competitive Advantage through a Strategically Aligned Talent Strategy
by Carol Bergeron
People formulate vision, goals and shape strategy to
meet those goals. Having the right people with the right skills at the right
time and place focused on a unified direction is one of the most significant
challenges leaders face today.
Insight & Commentary
Economic
Kryptonite: The Weakening of the West
by Tom Nies
Actual experiences being already realized from around the world may be providing
convincing proof that serious corporate profit tax cutting is “an idea
whose time has come".
This is an excellent three part series - Part II | Part III
Motivation & Retention
Gaining
Deeper Insights into Employee Retention and Engagement
by Abhay Padgaonkar
The sobering truth is that many organizations simply lack critical information to make sound decisions regarding retention. Without good information, it is impossible to focus on the real issues. As a result, they resort to mindless imitation of others' best practices without understanding the logic, culture, or context under which they may or may not have worked.
Communications
Be
the Face They Trust When the Crisis Hits
by Kare Anderson
Perhaps bad things won't happen if you don't think about them. However, more than ever, every organization needs a plan. Responding
quickly, fully, and truthfully is the only way you can keep the faith of the
publics you serve, inside and outside your organization.
Creative Leadership II
CEO
Skills
by
Joni Daniels
The real problem with the latest how-to do-it-right
books, is that they are not you, and they do not run your company. The set
of critical CEO skills depends on the stage of development, the culture, the
goals and objectives, and the industry itself.
The CIO Refresher
What Every CEO Needs to Know About Portal Development
by Rick Sidorowicz
Many, if not most portal development projects have fallen short of enterprise portal aspirations and promises. This article provides CEOs a framework for the critical thinking needed to ensure your effort meets your organizations needs, and succeeds. It presents an overview of best practices in design and development, a rapid envisioning process and the top ten critical success factors to ensure a significant return on investment.
SPECIAL
FEATURES N.B. Subscription Not Required
The Corporate 360°
The Corporate 360° - Thriving in Recession
from FitzGerald Associates
There are just a handful of functions that determine all corporate performance. If they are improved by 25% the bottom line improves by 40%. The Corporate 360°® is a unique web-based diagnostic instrument that creates an in-depth analysis of the Critical Functions and presents that in terms of a Balance Sheet and an Income Statement. Within hours the information can be in the hands of management. With that, triggering improvement is easy. >>Read More
Maximum Impact
Leading in a Climate of Fear: How to Take the Reins During a Recession
by Justin Pinkerman
Likening these economic times to a house of horrors is overly dramatic, but today's market does share a common bond with a haunted house: the power to elicit fear. In the present hour, leaders must step forward to alleviate apprehensions and forestall panic. Let's look at the qualities that must be demonstrated to lead during a downturn.
Customer Service
Customer Experience 2.0 - 7 Steps to Drive Customer Loyalty and Sales
by Blaine Millet
Social Media (Web 2.0) is fast becoming one of the most important and powerful influences in business today. With its foundation built on sharing information, collaboration and relationships, it can transform the way organizations attract and retain customers.
TED
Interestingness
from our editors at large!
Richard Branson: Life at 30,000 feet -
Richard Branson talks about his career, and reveals some of his (very surprising) motivations.
George Smoot: The Design of the Universe -
Astrophysicist George Smoot shows stunning new images from deep-space surveys, and prods us to ponder how the cosmos got built this way.
Ursus Wehrli: Tidying Up Art - Comedian and cabaret artist Ursus Wehrli is on a crusade to tidy up art.
checklandkindleysides.com/ - A very unique website!
Riffs, Tiffs and What Ifs
An Inconvenient Genius
by Steve Kayser
The timeless legacy of an untimely man. How often has one person affected humanity to such a degree that were the fruits of his labor withdrawn immediately from our day-to-day existence, the world as we know it … would essentially stop? This story is about one such real-life person. And, we will interview the pre-eminent world authority on this person, Marc J. Seifer, who wrote his biography.
Jim Clemmer
Our Fate is in Our Own Hands
by Jim Clemmer
I've often reflected on the truth and paradoxes found in Reinhold Niebuhr's popular "Serenity Prayer;" "God, grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference." There are many circumstances we can't control (but we can control how we deal with the uncontrollable).
1001 Ways to Wow Your Customers!
Hug Everyone
from 1001 Ways to Wow Your Customers
We love Jack Mitchell’s two “hug” books - Hug Your Customers and his latest - Hug Your Employees. We have them featured in our best books of the years for 2003 and 2008, and they are more relevant in these challenging times than ever. It's all about caring about people. So hug those you care about, and then hug everyone else.
And, if you’re a ‘hugger’ you might enjoy this video on YouTube.
FINAL
THOUGHTS
World Vision's 2008 Christmas Gift Catalogue
World Vision is a Christian relief, development and advocacy organization
dedicated to working with children, families and communities to overcome poverty
and injustice. For the holiday season they offer a most unique gift catalogue
- with very meaningful gifts to help develop, sustain, nourish and educate
those in need around the world. Please consider their "gifts that change
the world" in your holiday gift giving plans.
A Christmas Wish
by Kent Nerburn
May you have the chance to love another, to serve another, to help another grow.
May you find beauty in life without blinding yourself to the darkness where sadness and need hold sway.
May you heal the wounds that you have caused and forgive those wounds that you have received.
May you touch another life in a way that changes it for the better.
This is Christmas, the one time of year when we turn our hearts toward the act of giving. However you celebrate, whatever you believe, may you do your part to keep that legacy alive. It is the best of who we are, and the measure of who we can be.
A Prayer from St. Therese of Lisieux
from Jamie Walters
May today there be peace within.
May you trust God that you are exactly where you are meant to be.
May you not forget the infinite possibilities that are born of faith.
May you use those gifts that you have received, and pass on the love that
has been given to you.
May you be content knowing you are a child of God.
Let this presence settle into your bones, and allow you soul the freedom to
sing, dance, praise, and love.
It is there for each and every one of us.
Enter your search terms
Submit search form
Web
www.refresher.com
Thank you for your interest and best wishes for a wonderful Holiday Season and a peaceful New Year!
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INSIGHT/THOUGHT
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Market Insight - Thoughts from the Frontlines
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JoAnna
Brandi
The Customer Care Coach
Laura
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Vision Edge Marketing
John
Renesch
Getting
to the Better Future
Angela
Mondou
Hit
the Ground Leading!
Dr.
Mark Goulston
Usable
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Dan Herman
Unfair Competitive Advantage
Kare
Anderson
Say
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Jill
Griffin
Loyalty
Solutions
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Hyken
Moments
of Magic™
Christian Warren
Running with the Rhinos
Jim
Stovall
Expect the Best!
Dianna
Booher
Communicate with Confidence
Jeanne
Bliss
Customer
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Tom FitzGerald
Preemptive Turnaround
Sam
Horn
POP! of Mind
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Estienne
de Beer
Grow People - Grow Performance
Liz
Weber
Leader's
Corner
Stephen
Dent
Partnering Intelligence
Eileen
McDargh
Straight-up
Insights on Work and Life Leadership
Alexander
Kjerulf
Daily Reports
from the Chief Happiness Officer
Bob Prosen
Less Talk, More Results!
Kelly Mooney
The Open Brand
Nancy Ortberg
Unleashing the Power of Rubber Bands
Ed
Horrell
The Kindness Revolution
Mary J. Lore
How Do Your Thoughts Rule Your World?
Dean
Robb, Ph.D.
Renewable
Corporate Entrepreneurship
Paul
Sloane
Destination Innovation
Marie
J. Kane
The
Superb Organization
Paul Levesque
Customer Service Made Easy
Maureen Blandford
The MindTime Group
Sally
Hogshead
Radical Careering
- and More Radical Truths!
Bernie
DeKoven
It's Good to Have
Fun!
Jackie Bassett
Aligning Technology with Business Strategy
Lisa
Sidorowicz
Core Belief Engineering
Dudley
Lynch
Leaping
Free of an Outdated Human Nature
Jeff
Mowatt
Influence with Ease®
Ilene
Rosoff
The
Right IT Stuff for Small Business!
Kristin
Zhivago
The Revenue
Journal
CHELSEA
GREEN PUBLISHING
Business
As Unusual
Profits with Principles
by Anita Roddick
A
Revolution in Kindness
Edited by Anita Roddick
Ethical
Markets: Growing
the Green Economy
by Hazel Henderson
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2008 by Refresher Publications. All rights reserved.
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